IMPORTANT UPDATE
Note that there is a Minimum Fee that may be charged for each site visit to perform collection of bins within the same building of an account holder. If the total charges of servicing all bins on the same day within the same building of one account are less than the Minimum Fee for each site visit, the Minimum Fee will be charged instead. So it is best to ensure that you choose an efficient frequency of collection such that you have your bins emptied only when they are near full and not much before. Depending on the volume of documents your office generates, you may save money by obtaining more bins and having them serviced less often, rather than having fewer bins serviced more often. Refer to the Pricing document further below to see the sizes and prices of each bin type available as well as the Minimum Fee charged for your area.
When choosing a frequency of collection, note that you may choose LESS frequent service than is listed for your city (e.g. if Weekly collection is offered, you may select to have your bins serviced every 3 weeks, or every 7 weeks, etc., or if Monthly collection is offered, you may select to be serviced every two months, etc.).
To see how the Minimum Fee is calculated and charged, download the sample invoice. Note that the particular page shown in the link will appear as the last page of your invoice and has the heading of “Detail Billing Transaction Report”.
To learn how you can maximize cost savings related to the Minimum Fee, download this comparison table of two different scenarios for servicing the same office using different bin sizes, quantities, and frequencies of collection.
Collection and secure shredding of paper-based documents
Step 1: Check if your organization is authorized. Organizations that may use this supply arrangement are:
Step 2: Determine which specific services and collection frequencies are available in your community within the Geographic Areas, Communities & Service Frequencies table.
Step 3: Review Pricing then complete either the Container Service Request Form or the File Box Shredding Request Form as appropriate and email to the supplier’s email address on the form to establish a contract and initiate the services.
Iron Mountain
Pricing & Minimum Fees - Years 2024 & 2025 (PDF,190KB)
Sample Invoice with Minimum Fee Explained (JPG,160MB)
Minimum Fee Cost-Savings Comparison Table (JPG, 215KB)
Geographic Areas, Communities & Collection Frequencies (XLSX, 80KB)
Container Service Request Form (DOCX, 50KB)
Additional Service Locations Form (XLS,15KB)
File Box Shredding Request Form (DOCX, 50KB)
Change Order Form (DOCX, 30KB)
CSA Number: CS-100059
195 Summerlea Road
Brampton, ON L6T 4P6
Service Related Support
If you do NOT yet have your new Iron Mountain bins, email: BCShred
If you already have an Iron Mountain account and bins, email: Iron Mountain Customer Shred Support
Phone: 1-866-344-4766
Invoice, BillTrust and IM Connect Related Support
Email: Iron Mountain Domestic Speciality
Phone: 1-800-934-3435
If you have contacted Iron Mountain already at any of the above but they have not resolved an issue, email the CSA Commodity Manager to have the issue escalated​​