Shredding Services NEW

IMPORTANT UPDATE
 

The previous CSA for Shredding Services that was held by the supplier Stericycle, aka "Shred‑it”, expired on October 2, 2024.  A new CSA is now in place with a new supplier, Iron Mountain.  Corporate Policy requires that all Ministries must switch to the new CSA with the new service provider, Iron Mountain.

Note that Broader Public Sector organizations  (e.g. municipalities, school districts, most Crown corporations, etc.) may also switch to the new CSA and new supplier at their own discretion but are NOT required to do so.  Please be aware though that since the CSA with Shred‑it expired on October 2, 2024, the agreement between BPS (Broader Public Sector organizations) and Shred‑it might no longer be valid after that date.  Please refer to your organization’s own agreement records with Shred‑it for further details on the expiry of your agreement.

If your BC Government / Ministry office presently has bins owned by Shred‑it, determine who in your office/branch/division manages your Shred-it account.  This individual should then complete a Container Service Request form and email it to the address provided at the top of that form.  Once Iron Mountain has received your Service Request form, they will return a signed copy to you.  This establishes the contract between your organization and Iron Mountain, which is the CSA Order Terms & Conditions. 

Iron Mountain will notify you of the delivery date of your new bins via email. Depending on your community, you will receive your bins within 8 to 20 Business Days (essentially, if a community has weekly service, delivery will be within 8 Business Days, and if a community has very low frequency of service, such as every 8 weeks or less often, delivery will be within 20 Business Days).

Once you have received notification of your delivery date of your new bins, you should then notify Shred-it via email to close your account and remove your Shred-it bins after they have performed the final service to empty them. 

Note that there is now a Minimum Fee that may be charged for each collection at the same building of any one account holder.  If the total cost of the bins serviced within the same building of one account are less than the Minimum Fee for each collection, the Minimum Fees will be charged instead.  So now is a good time to ensure you choose an efficient frequency of collection such that you have your bins emptied only when they are near full and not much before.  Depending on the volume of documents your office generates, you may save money by obtaining more bins and having them serviced less often, rather than having less bins serviced more often.  Refer to Pricing further below to see the sizes and prices of each bin type available along with the Minimum Fee charged for your area.

When choosing a frequency of collection, note that you may choose LESS frequent service than is listed for your city (e.g. if Weekly collection is offered, you may select to have your bins serviced every 3 weeks, or every 7 weeks, etc., or if Monthly collection is offered, you may select to be serviced every two months, etc.).

Download the sample invoice (Detail Billing Transaction Report page) to see how the Minimum Fee is calculated. (Note that this particular page will be the last page of your invoice.  If your invoice does not contain this page please contact Iron Mountain at the contact information further below to request it be provided on all future invoices.)
Then download this comparison table of two different versions of servicing the same office using different shredding bin sizes, quantities, and frequencies to learn how to maximize cost savings.