Cellular Phones and Mobile Devices
Goods and services you can purchase
Cell phones (smart and regular phones) for work
Portable data modems or hubs
Phone and data plans
Tablets
Note: Device availability may vary by provider.
This CSA is for B.C. government and B.C. broader public sector work phones. If you are interested in personal cell phones, go to the employee discount store.
Use this supply arrangement
Step 1: Check if your organization is authorized. Organizations that may use this supply arrangement are:
- B.C. government ministries
- B.C. broader public sector organizations on the CSA Users list
- Only Bell and Rogers services are available through this agreement; TELUS services are not available and require an independent agreement
- For new agreements, edit Schedule K - Bell (DOC, 25KB) or Schedule K – Rogers (DOC, 21KB) to make the Terms and Conditions specific to your organization
Step 2: Contact your telecommunications coordinator to begin the purchasing process. This person may be the one who orders equipment for new employees in your ministry, division, branch, or program area.
Step 3: Review available devices and plans on the provider’s secure website. Find the website link and login information in the Pricing section of this page. When selecting a provider, consider:
- Available network coverage
- Some organizations prefer all devices use the same provider
Step 4: Place an order by phone, email, or in-person. In general, the telecommunications coordinator will complete this step. Provide an account number or request a new account from the provider. Orders can be paid for by Purchase Card or invoice.
- The provider may complete a Purchase Order Details Form requiring a signature; A copy of this form can be submitted to the appropriate finance or accounts payable department
Bell
- Online on the Bell secure website (see Pricing section for link and login information)
- Note: Before placing your first order, contact a B.C. government Bell representative to obtain a secure ordering ID and password
- Phone or email a B.C. government Bell representative
Rogers
- Online on the Rogers secure website (see Pricing section for link and login information)
- Phone or email the B.C. government Business Support Group or 1-877-274-3375, option 2, then extension 55801
- Visit, phone, or email a Rogers authorized dealer
TELUS (B.C. government only)
- Phone the B.C. Client Care Representative at 1-800-377-5011, option 2
- Visit, phone, or email a TELUS authorized dealer (PDF, 157.7KB)
Step 4: Receive the device. The provider may ship the device directly to a designated workplace or dealer location for pick-up.
Step 5: For B.C. government only, contact your iStore preparer. They will enroll the device in the Mobile Device Management Service using the OCIO online request form (IDIR required).
Information about this supply arrangement
- This supply arrangement expires:
- Bell: July 29, 2024
- Rogers: July 29, 2024
- TELUS: July 29, 2024
- Only goods and services outlined on the price lists are available; other goods and services need to be obtained in accordance with CPPM 6 - Procurement Policy
- Disposal and Broken devices: B.C. government employees cannot return broken devices to providers for repairs and must destroy the device according to the IT Asset Disposal Standards (PDF, 416.4KB). Additional resources:
- Disposal Handbook: A Guide to Tangible and Intangible Asset Disposals in the Government of British Columbia (PDF, 1 MB)
- Intellectual Property Disposals
- Mobile Device Disposal Interpretation and Guidance Document (PDF, 501.9KB)
- Service Bulletin #735 New Asset Disposal Standards for Mobile Devices, July 8, 2015 (IDIR required)
Pricing information is confidential and must not be shared.
Bell
View login information and link to the Bell secure website (PDF, 181KB)
CSA Number: CS-000-20210701PSB
For help with:
- CSA inquiries related to pricing for Ministries & Departments
- New account set up
- Existing account inquiries
- Orders
- New user ID and password
Core Government Contact:
Megan Passmore
Wireless Specialist
Phone: 403-410-8972
Email: megan.passmore@bell.ca
CSA Approved Organizations Contact:
Norm Rocheleau
Wireless Specialist
Phone: 778-773-9498
Email: norman.rocheleau@bell.ca
For help with:
- General voice or data issues
Contact: Bell User Support Centre
Phone: 1-877-328-2123
For additional information, refer to Schedule D Problem Resolution and Repair document (PDF, 110.7KB)
Rogers
View login information and link to the Rogers secure website (PDF, 173KB)
CSA Number: CS-000-20210629PSB
For help with:
- Orders
Contact an authorized Rogers dealer:
Cellworks
Contact: Kelly Truong
Phone: 1-877-961-1424
Regions served: Vancouver Island, Metro Vancouver
Imagine Wireless
Contact: Trevor Halsted
Phone: 250-744-9292
Region served: Vancouver Island
Fraser Valley Wireless
Contact: Courtnie Glennie
Phone: 604-244-0550
Regions served: Metro Vancouver, All other regions (except Vancouver Island)
For help with:
- Orders
- Billing
- Account set-up or changes
- Online reports and tools
- Roaming information and travel packs
- Voicemail password resets
- SIM card provisioning
- Reporting lost or stolen devices
Contact: B.C. Government Business Support Group
Phone: 1-877-274-3375, option 2, then extension 55801
For help with:
- Network or device problems
- Troubleshooting
Contact: Rogers Technical Support
Phone: 1-877-274-3375, option 1
For help with:
- CSA inquiries
- Account management and guidance
Contact: Paul Wormenhoven (Public Sector Account Manager)
Phone: 250-704-6994
View login information and link to the TELUS secure website (PDF, 93KB)
CSA Number: CS-000659
For help with:
- Orders
- Device accessories
Contact: An authorized TELUS dealer (PDF, 123KB)
For help with:
- Orders
- Changing phone numbers
- Adding or remove network features
- Reporting a lost, stolen, or recovered device
- Difficulty access voicemail or emails from U.S.
Contact: Province of B.C. Dedicated Client Care
Phone: 1-800-377-5011
For help with:
- Rate plans and features
- Cell phone features
- Customized billing
- Reporting
- Training for branch managers on TELUS reporting tools
Contact: Ali Ramezan
For help with:
- Cell phone, smartphone, and mobile internet features
- Coverage maps
- User guides
- Help pages
Visit the TELUS Mobility website
Related Supply Arrangements
Computer, Laptop & Mobile Accessories
View the A to Z list of all goods and services
Related Links
Read Procurement Policies & Procedures
Discover BC Procurement Resources
Browse our Frequently Asked Questions