Completing an AskMyHR service request
Last updated on November 3, 2025Learn how to create a request, which category to choose for which topics, and how to close a pending request that you have solved yourself.
Creating a service request
From the AskMyHR (IDIR restricted) service window:
- Click on 'Submit a Service Request'
- Fill in the 'Subject' box
- From the drop-down menu, select the option of who the request is about.
Myself: if the request is for you as an employee (e.g., my pay, benefits, time and leave)
My team or organization: when the request is about someone else or changes to your team (e.g., performance development platform, an employee's pay, re-organization)
A hiring manager: use this if the request is about hiring a new employee (e.g., job classification for a new employee, create a new position, job profile writing)
- Choose a category for the service you need. Select the top-level category that aligns with your request. It will be routed to the team best suited to manage your request. If you can't find the category or topic you're looking for, please include it in the subject field.
- Complete the 'Request or Question Details' box. Include employee name, position number and relevant dates as necessary.
- Attach documents, if needed.
- Click the 'Submit' button.
Service categories
Review the categories below to find the one that best matches your request. You can search the table using keywords to narrow down categories. Use the resulting category when submitting your service request to ensure it will be routed to the appropriate team.
| Category | Submitter | Purpose | Related resources |
|---|---|---|---|
|
Benefits |
Employee |
Get information about benefits coverage, extended health and dental plans and insurance plans. Learn about eligibility, enrolment, making changes to your benefits coverage. People leaders can submit benefits forms for employees. No specific information about employees’ benefits will be released. |
Benefits for bargaining unit employees Benefits for excluded employees |
|
Career Development |
Employees and supervisors | Learn more about how Performance Development Platform conversations, coaching services, and learning opportunities can help you excel at your job and advance your career. Find out about competencies and the job application process, or get answers to your questions about educational leave and the Pacific Leaders Program. | Career development |
|
Change Personal Information |
Employee | Update your name or contact information in your employee record.
Use employee self-service to update personal information if you have an IDIR |
Change your personal information |
| Coaching and performance development | Supervisor |
Request coaching services, have a performance conversation, or get support with the performance development platform. |
Coaching services |
|
Customer Feedback |
Employees and supervisors | Provide feedback regarding your experience with Careers & MyHR or AskMyHR and help us continue to improve our service. | |
| Employee and labour relations | Supervisor |
Find advice and support for team development, as well as challenging staffing situations and understanding employment conditions and agreements. |
Managing employee and labour relations in the BC Public Service |
| Expenses, allowances and reimbursements | Supervisor |
Learn more about reimbursements, allowances, relocation expenses and travel for work. |
Work related expenses and allowances |
|
Health & Well-being |
Employees and supervisors |
You can access programs and services (e.g., Quittin’ Time, cold and flu prevention) that promote work/life balance and health. You can get information about ergonomic assessments and request advice and guidance on managing employee health issues at work. |
Health and well-being |
| Hiring process | Supervisor |
Hiring managers can find the information, tools and instructions they need to initiate a hiring competition to onboarding a new employee. |
Steps in the hiring process |
|
HR software systems support |
Employees and supervisors | Receive technical support for Employee Self-Serve (ESS), Manager Self-Serve (MSS), Time & Leave, the Learning System (ELM), the Recruitment Management System, and more. You can also request an HR report. For IDIR support, call OCIO | |
|
Internships, co-ops and youth employment programs |
Employees and supervisors | Get information about co-op programs, the Indigenous Youth Internship, the MITACS Fellowship, or the Work-Able Program. | Internships and co-op opportunities with the BC Public Service |
| Job classification | Supervisor |
Learn about the exclusion process for new positions, get assistance with job profile writing, submit the position screening designation form, request re-classification of an existing position, and make updates to existing job titles/positions. You may also submit general questions about the job classification process. |
Classification process |
| Leave and time off | Supervisor |
Learn more about taking time off work, related pay deductions and adjustments and your responsibilities for managing leaves. |
Leave and time off for B.C. government employees Collective agreements |
| Leaving the BC Public Service | Employees and supervisors |
Get support and information related to resignation, bridging of service, or other exit/return/transfers. |
Leaving the public service |
| Maternity, Parental, Adoption Leave | Employee | Learn more about leaves and leave allowances available to you so you can focus on your new responsibilities as a parent. | Maternity, parental and pre-placement adoption leaves and leave allowances for BC Public Service employees |
| New employees - what to know | Employee | We want you to feel at home in your new job. Here's some info to answer your questions and help you get comfortable. | New employees |
|
Pay - How to review your pay stub |
Employee | Understand your pay stub and what those deductions are for. | How to read your pay stub |
| Retirement | Employee | Learn more about this huge milestone. What actions are required of you during the last six months before your chosen retirement date. | Retirement |
| Starting a new employee | Supervisor | Supervisors play a big role in making employees feel welcome. Learn more about how to successfully welcome your new hire. | Set up a new employee |
|
Submit a form or document |
Employees and supervisors |
Submit forms or documents related to benefits, criminal record checks, onboarding, leave of absences, oath or employment, offer letters, pay and overtime, and standards of conduct. For fastest service, scan and submit forms via an online AskMyHR (IDIR restricted) service request. Follow the directions on the form, or use the category myself (or) my team or organization > submit a form or document. |
Careers & MyHR forms and tools index |
| Time and Leave: pay related inquiries | Supervisor | Learn how to use the Time and Leave system and other important details about your employees pay. |
Time and Leave Support (sharepoint.com) Salaries, overtime and other wages |
| Work hours and arrangements | Supervisor |
Learn more about managing attendance including changes in hours of work, or flexible work options such as flexible schedules or flexible workplaces. |
Work arrangements |
| Workplace disputes and conflicts | Supervisor |
Request a performance coach (e.g., Conflicting Coaching Services), resolve a dispute/conflict (e.g., Conflict Management Services) or report a workplace problem. |
Conflict Management Services team |
|
Workplace health and safety |
Employees and supervisors |
Contribute to a safe workplace through training and understanding of roles and responsibilities. Find out how to prevent injuries and how to take immediate steps during emergencies. |
Workplace safety in the BC Public Service |