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Contact the BC Public Service Agency

Last updated on March 12, 2025

Careers & MyHR provides prospective, new and existing BC Public Service employees with information and support. You can find self-service opportunities and answers to many of your employment-related questions on this site.

Browse the following common topics before reaching out to an AskMyHR service representative:

Pay

Leave and time off

Personal leave balances can be viewed within Employee Self Service (IDIR restricted). Leave adjustment inquiries should be submitted by your supervisor

Benefits

Job applications

New employees

Workplace health and safety

Leaving the BC Public Service

Managers and supervisors

Forms and Tools

If you can’t find an answer using the guide above, please use the instructions on this page to submit an AskMyHR service request. Inquiries are placed in queues ordered by priority and date received.

AskMyHR is available to BC Public Service employees with a valid IDIR.

About AskMyHR

When you submit a service request through AskMyHR (IDIR restricted), your request is sent directly to the relevant service area based on the category selection. Please select the category most suitable to your request and include all relevant details to help ensure the most appropriate and timely response. If you are unsure which category to select, review the service category information. Inquiries will be placed in queues ordered by priority and date received.

From the AskMyHR service history window, you can:

  • Read the communication thread related to your service requests
  • Submit, track, update and view your service history from one location
  • Add documents and update submissions as required
  • Access solved service requests
  • Request closure of a service request if you no longer require assistance with the issue

Service requests with a 'solved' status are available for one year and then archived. 

Archived service requests can be retrieved by submitting a new service request.

 

Who should submit an AskMyHR request

 

How to submit an AskMyHR request

Submit a service request

From the AskMyHR (IDIR restricted) service window:

  1. Click on 'Submit a Service Request'
  2. Fill in the 'Subject' box
  3. From the drop-down menu, select who you are submitting the request on behalf of:
    • Myself
    • My team or organization
    • A hiring manager
  4.  Choose a category for the service you need. Select the top level category that aligns with your request. It will be routed to the team best suited to manage your request. Here's a list of service categories and descriptions to help guide you in your selection
    • If you can't find the category or topic you're looking for, please include it in the subject field
    • Second level categories are targeted to very specific requests or actions and are included due to high volume usage
    • If a specific second level category isn't available, select the top level
  5. Complete the 'Request or Question Details' box
  6. Attach documents, if needed
  7. Click the 'Submit' button

Service categories​

All employees

  • Benefits
  • Career development
  • Change personal information
    • Use employee self-service to update personal information if you have an IDIR
  • User feedback
  • Health and well-being
  • HR software systems support (for IDIR support, call OCIO)
  • Internships, co-ops and youth employment programs
  • Leaving the BC Public Service (AskMyHR inquiries related to resignations and terminations must be submitted by your supervisor)
  • Pay
  • Submit a form or document
  • Workplace safety

People Leaders

  • Benefits (no specific information about employees’ benefits will be released, but benefits forms for employees can be submitted by choosing this category)
  • Coaching and performance development
  • User feedback
  • Employee and labour relations (for example, employee records and accommodation)
  • Expenses, allowances and reimbursements
  • Health and well-being
  • Hiring process
  • HR software systems support (for IDIR support, call OCIO)
  • Internships, co-ops and youth employment programs
  • Job classification
  • Leave and time off
  • Leaving the BC Public Service
  • Pay
  • Submit a form or document
  • Work hours and arrangements
  • Workplace disputes and conflicts
  • Workplace health and safety

Submit a form

For fastest service, scan and submit forms via an online AskMyHR (IDIR restricted) service request.

Follow the directions on the form, or use the category myself (or) my team or organization > submit a form or document.

Phone

BC Public Service employees without IDIR access can contact us by phone. 

If your inquiry is critical in nature (for example, an immediate life event), please call 1-877-277-0772 (toll free). Calls are answered 8:30 am to 12 pm and 1 pm (1:30 pm on Thursdays) to 4 pm (PST), Monday to Friday, excluding statutory holidays. Otherwise please submit an online AskMyHR service request. All inquiries will be triaged and placed in queues to be worked on by priority and date order.

Option 1: Employee pay
Option 2: HR systems
Option 3: Leave and life events
Option 4: Health and dental benefits
Option 5: Supervising and leading people

Feedback

We appreciate your feedback, which helps us improve our programs, services and the Careers & MyHR website. 

Employees can send their feedback through an online AskMyHR (IDIR restricted) service request, using the category myself (or) my team or organization (or) a hiring manager > customer feedback.