Contact the BC Public Service Agency
A high volume of service requests has impacted our response times. Please do not create a new service request or phone to inquire about status. If there have been any developments, please update your service request. Thank you for your patience.
The BC Public Service Agency provides HR leadership, expertise, services and programs that contribute to better business performance of ministries.
You can contact us by phone or through AskMyHR.
Employees may contact AskMyHR
when you need support, guidance, advice, information or to submit a form.
AskMyHR is only accessible to B.C. government employees with a valid IDIR.
Monday to Friday, 8:30 am to 4 pm PST.
250-952-6000
Toll free: 1-877-277-0772
Option 1: Time & Leave, Pay, Benefits, Application Support (Employee Self Service, PeopleSoft)
Option 2: All other HR services
When employees submit a service request through AskMyHR, your request is sent directly to the relevant service area.
From the AskMyHR Service History window, employees can:
- Read the communication thread related to a viewable service request
- View and track the progress of your service requests online
- Add documents and update submission as required
- Access solved service requests (tickets), if looking for information or advice previously given
- Submit, track, update and view your service history from one location
- Close a service request (ticket) if your issue has been resolved
Service and support requests with a "Solved" status will be available for one year, then they'll be archived—but won't be deleted from the Customer Relationship Management (CRM) system.
Archived service requests can be retrieved by submitting a new service request.
From the AskMyHR Service Window:
- Click on "Submit a Service Request".
- Fill in the "Subject" box.
- Select the audience type—who the request is for:
- Myself
- My Team or Organization
- A Hiring Manager
- Choose a category for the service you need. Select the top level category that aligns with your request—it'll be routed to the team best suited to manage your request. Here's a list of service descriptions to help guide you in your selection.
- If you can't find the category or topic you're looking for, please include it in the subject field.
- Second level categories are targeted to very specific requests or actions and are included due to high volume usage.
- If a specific second level category isn't available, select the top level.
- Complete the "Request or Question Details" box.
- Attach documents, if needed.
- Click the "Submit" button
Service categories
Select the audience type to view the available service category descriptions.
COVID-19
Get support and information related to exposure, pay, return to work—and any general inquiries.
Benefits
Get support and information about benefits coverage, extended health and dental plans and insurance plans. Submit benefits forms and learn about eligibility, enrolment, making changes to your benefits coverage and your benefits coverage while on leave.
Career Development
Learn more about how MyPerformance conversations, coaching services and learning opportunities can help you excel at your job and advance your career. Find out about competencies and the job application process, or get answers to your questions about educational leave and the Pacific Leaders Program.
Change Personal Information
Update your name or contact information in your employee record.
Customer Feedback
Provide feedback regarding your experience with Careers & MyHR or AskMyHR and help us continue to improve our service.
Expenses, Allowances & Reimbursements
Learn more about reimbursements, allowances, relocation expenses and travel for work.
Health & Well-being
You can access programs and services (e.g., Quittin’ Time, cold and flu prevention) that promote work/life balance and health. You can get information about ergonomic assessments and request advice and guidance on managing employee health issues at work.
HR Software Systems & Support
Receive technical support for Employee Self-Serve (ESS), Manager Self-Serve (MSS), Time & Leave, the Learning System (ELM), the Recruitment Management System and more. You can also request an HR report.
Internships, Co-ops & Fellowships
Get information about co-op programs, the Indigenous Youth Internship, the MITACS Fellowship or the Work-Able Program.
Learning Centre
Learn more about courses that'll help you excel at your job and advance in your career. Get answers to questions about course registration, e-learning, training records, cancelling or dropping a course, course approvals and technical issues.
Leave & Time Off
Learn more about taking time off work, related pay deductions and adjustments and your responsibilities for managing leaves. You can also submit leave related forms.
Leaving the Public Service
Get support and information related to retirement, resignation, bridging of service, or other exit/return/transfers.
Pay
Explore information about being paid or collecting a reimbursement for expenses. Get information about major pay related areas from salary determination to overtime calculations, over/under payments, PECSF and pay/overtime form submissions.
Submit a Form or Document
Submit forms or documents related to benefits, criminal record checks, onboarding, leave of absences, oath or employment, offer letters, pay and overtime and standards of conduct.
Work Hours & Arrangements
Learn more about managing attendance including changes in hours of work, or flexible work options such as flexible schedules or flexible workplaces.
Workplace Disputes & Conflicts
Request a performance coach (e.g., Conflicting Coaching Services), resolve a dispute/conflict (e.g., Conflict Management Services) or report a workplace problem.
Workplace Safety
Contribute to a safe workplace through training and understanding of roles and responsibilities. Find out how to prevent injuries and how to take immediate steps during emergencies.
COVID-19
Get support and information related to exposure, pay, return to work—and any general inquiries.
Benefits
Get support and information about benefits coverage, extended health and dental plans and insurance plans. Submit benefits forms and learn about eligibility, enrolment, making changes to your benefits coverage and your benefits coverage while on leave.
Coaching & MyPerformance
Request coaching services, have a MyPerformance conversation, or get support with the MyPerformance application.
Customer Feedback
Provide feedback regarding your experience with Careers & MyHR or AskMyHR and help us continue to improve our service.
Employee & Labour Relations
Find advice and support for team development, as well as challenging staffing situations and understanding employment conditions and agreements.
Executive Organizational Development
Find information and helpful resources pertaining to change leadership, organizational design and effectiveness and strategic alignment.
Expenses, Allowances & Reimbursements
Learn more about reimbursements, allowances, relocation expenses and travel for work.
Health & Well-being
You can access programs and services (e.g., Quittin’ Time, cold and flu prevention) that promote work/life balance and health. You can get information about ergonomic assessments and request advice and guidance on managing employee health issues at work.
HR Software Systems & Support
Receive technical support for Employee Self-Serve (ESS), Manager Self-Serve (MSS), Time & Leave, the Learning System (ELM), the Recruitment Management System and more. You can also request an HR report.
Internships, Co-ops & Fellowships
Get information about co-op programs, the Indigenous Youth Internship, the MITACS Fellowship or the Work-Able Program.
Job Classification
Learn about the exclusion process for new positions, get assistance with job profile writing, submit the position screening designation form, request re-classification of an existing position and make updates to existing job titles/positions. You may also submit general questions about the job classification process.
Learning Centre
Learn more about courses that'll help you excel at your job and advance in your career. Get answers to questions about course registration, e-learning, training records, cancelling or dropping a course, course approvals and technical issues.
Leave & Time Off
Learn more about taking time off work, related pay deductions and adjustments and your responsibilities for managing leaves. You can also submit leave related forms.
Leaving the Public Service
Get support and information related to retirement, resignation, bridging of service, or other exit/return/transfers.
Pay
Explore information about being paid or collecting a reimbursement for expenses. Get information about major pay related areas from salary determination to overtime calculations, over/under payments, PECSF and pay/overtime form submissions.
Submit a Form or Document
Submit forms or documents related to benefits, criminal record checks, onboarding, leave of absences, oath or employment, offer letters, pay and overtime and standards of conduct.
Work Hours & Arrangements
Learn more about managing attendance including changes in hours of work, or flexible work options such as flexible schedules or flexible workplaces.
Workplace Disputes & Conflicts
Request a performance coach (e.g., Conflicting Coaching Services), resolve a dispute/conflict (e.g., Conflict Management Services) or report a workplace problem.
Workplace Safety
Contribute to a safe workplace through training and understanding of roles and responsibilities. Find out how to prevent injuries and how to take immediate steps during emergencies.
COVID-19
Get support and information related to exposure, pay, return to work—and any general inquiries.
Customer Feedback
Provide feedback regarding your experience with Careers & MyHR or AskMyHR and help us continue to improve our service.
Hiring Process
Hiring managers can find the information, tools and instructions they need to initiate a hiring competition to onboarding a new employee.
Internships, Co-ops & Fellowships
Get information about co-op programs, the Indigenous Youth Internship, the MITACS Fellowship or the Work-Able Program.
Job Classification
Learn about the exclusion process for new positions, get assistance with job profile writing, submit the position screening designation form, request re-classification of an existing position and make updates to existing job titles/positions. You may also submit general questions about the job classification process.
For fastest service, scan and submit forms via an online AskMyHR service request.
Follow the directions on the form, or use the category Myself (or) My Team or Organization > Submit a Form or Document.
If you don't have access to AskMyHR, please send the forms by:
Mail:
Benefits Service Centre
Block E – 2261 Keating Cross Road
Saanichton BC V8M 2A5
Fax:
604-320-4031
We appreciate your feedback—it helps us improve our programs, services and the Careers & MyHR website.
Employees can send their feedback through an online AskMyHR service request, using the category Myself (or) My Team or Organization (or) A Hiring Manager > Customer Feedback.
Members of the public can provide feedback by phone:
Monday to Friday, 8:30 am to 4 pm PST.
250-952-6000
Toll free: 1-877-277-0772
