Resources, Training & Support for Supervisors
There are numerous resources, training opportunities, and supports available to managers and supervisors in the BC Public Service. If you can’t find what you need, or are unsure where to start, submit an AskMyHR service request.
Refer to the resources below when setting expectations and managing problems with employees.
- Collective Agreements
- Human Resources Policies
- Oath of Employment
- Standards of Conduct
- Terms & Conditions for Excluded Employees & Appointees
For a full list of forms and tools related to managing employee in the BC Public Service, visit Forms & Tools for Managers & Supervisors.
Departing or Transferring Employees
Do you have employees who are resigning, retiring or moving into a new role in the BC Public Service? The Departing or Transferring Employees Guide (PDF, 733KB) provides advice on records transfers, disposition and related activities following an employee transfer or departure.
Health & Well-being
Explore the programs and resources that promote health and well-being and provide support for BC Public Service employees and their families.
Early Intervention & Return to Work e-Learning Series
The Early Intervention and Return to Work Series e-learning modules cover a range of topics related to supporting employees who have an illness or injury to stay at work or return to work as soon as possible after a period of illness or injury.
Visit the Learning System (IDIR restricted) to register for courses offered by the BC Public Service.
- Labour Relations 101 - Provides a basic, general understanding of the structure of the Collective Agreement, the legislation behind it and how to use the Collective Agreement
- Labour Relations 201: Advanced Labour Relations - Helps you develop skills and knowledge to manage and address concerns regarding employee performance, absenteeism or misconduct
- Labour Relations 301: Investigative Skills Workshop - Provides you with the information and tools you need to investigate workplace issues and made decisions in a fair, productive and defensible manner
- Labour Relations Investigations - A 90-minute online resource that provides essential information, key steps, skills and tools to conduct routine investigations of allegations of employee wrongdoing
- Standards of Conduct - This online course outlines the responsibility of a supervisor in ensuring the Standards of Conduct of the BC Public Service are upheld
- Coaching Approach to Conversations - This face-to-face course provides supervisors with the tools they need to bring out the best in their staff
Coaching Services delivers high impact services that help leaders at all levels achieve individual, team and organizational results.
- Leadership Coaching: Partner with your coach to achieve your goals and become a more effective leader regardless of title
- Team Coaching: Whether you are a leadership, operational or project team, invest in your performance with this customized service
- Conflict Coaching: Increase your competence and confidence to manage interpersonal conflict and disputes in the workplace
- Group Coaching: Engage with a small group for coaching around a common topic
Conflict Management Services
Conflict Management Services includes a range of in-house and contracted services and supports to assist you with managing conflict:
- Conflict Coaching Services
- Facilitated Conversation Services
- Mediation Services
- Workplace Conflict Intervention Services
Manager Advice Line
This service is for a manager, supervisor, union representative, HR or occupational health and safety specialist, who needs just-in-time advice on how to address a difficult workplace situation or conversation.
You might call the Manager Advice Line if you are:
- Planning to have a difficult or sensitive conversation with an employee
- Dealing with an employee who is showing possible signs of mental illness, addiction or unusual behaviour
- Dealing with reports of workplace harassment or bullying
- Dealing with a critical incident in the workplace for example, violence, accident or sudden death
- Supporting an employee who is dealing with a family difficulty or other personal issue
- Feeling unsure of how to handle an intra-office conflict among employees or handle a disgruntled employee
The Manager Advice Line is a telephone-based service available free of charge and is completely confidential. Speak immediately with a Morneau Shepell experienced clinical professional regarding workplace situations that could benefit from short-term professional, third-party perspective and advice. On-site team-focused clinical services are available through Workplace Intervention Services.
The Manager Advice Line is not intended to serve employees in general; employees should be in a managerial or supervisory position to access this service. Through Morneau Shepell, non-supervisory employees can access other services, such as short-term counselling for advice. Also, the Agency offers conflict coaching services.
To access the Manager Advice Line, call Morneau Shepell directly at 1 800 655-5004, select Option 2 and request a “Manager Consultation.”
Morneau Shepell also offers in-person team-focused Workplace Intervention Services on a fee-for-service basis upon request. This service is designed to help challenging workplace situations, such as problematic team behaviour or performance, restoring a workplace after a bullying situation, or helping a team cope with difficult change. A clinical professional works collaboratively with the workplace to fully assess the situation and create a customized workplace response to begin to address the issue.
To access the workplace intervention series, call Morneau Shepell directly at 1 877 595-8419 and request Workplace Intervention Services. Or, send a service request via e-mail to firstname.lastname@example.org with “Workplace Intervention—Ministry Name” in the subject line and a brief summary of the situation in the e-mail body. The ministry or agency representative who requests this service will be billed through the BC Public Service Agency.