Resources, training and support for supervisors

Last updated: September 20, 2022

There are numerous resources, training opportunities and supports available to managers and supervisors in the BC Public Service.


On this page


Resources

Refer to the resources below when setting expectations and managing problems with employees.

For a full list of forms and tools related to managing employee in the BC Public Service, visit Careers & MyHR forms and tools index.

Departing or transferring employees

Do you have employees who are resigning, retiring or moving into a new role in the BC Public Service?

The Departing or Transferring Employees Guide (PDF, 733KB) provides advice on records transfers, disposition, and related activities following an employee transfer or departure.

Health and well-being

Explore the programs and resources that promote health and well-being and provide support for BC Public Service employees and their families.

Training

Early Intervention and Return to Work eSeries

The Early Intervention and Return to Work eSeries cover a range of topics related to supporting employees who have an illness or injury to stay at work or return to work as soon as possible after a period of illness or injury.

The LearningHUB

Visit the LearningHUBIDIR restricted to search, and register, for courses offered by the BC Public Service.

Occupational health and safety

  • Occupational Health and Safety for Supervisors: This facilitator-led virtual course provides information on you responsibilities to prevent workplace injuries and build a safe workplace.

Labour relations

  • Labour Relations 101: Provides a basic, general understanding of the structure of the collective agreement, the legislation behind it, and how to use the collective agreement.
  • Labour Relations 201: Advanced Labour Relations - Helps you develop skills and knowledge to manage and address concerns regarding employee performance, absenteeism or misconduct.
  • Labour Relations 301: Investigative Skills Workshop - Provides you with the information and tools you need to investigate workplace issues and make decisions in a fair, productive and defensible manner.
  • Labour Relations Investigations: A 90-minute online resource that provides essential information, key steps, skills and tools to conduct routine investigations of allegations of employee wrongdoing.
  • Standards of Conduct: This online course outlines the responsibility of a supervisor in ensuring the Standards of Conduct of the BC Public Service are upheld.

Building relationships

  • Coaching Approach to Conversations: This face-to-face course provides supervisors with the tools they need to bring out the best in their staff.

Support

Coaching

Coaching Services delivers high impact services that help leaders at all levels achieve individual, team and organizational results.

  • Leadership coaching: Partner with your coach to achieve your goals and become a more effective leader regardless of title.
  • Team coaching: Whether you're a leadership, operational or project team, invest in your performance with this customized service.
  • Group coaching: Engage with a small group for coaching around a common topic.

Conflict Management Services

Conflict Management Services includes a range of in-house and contracted services and supports to assist you with managing conflict, including:

  • Consultation.
  • Conflict Coaching Services.
  • Facilitated Conversation Services.
  • Mediation Services.
  • Workplace Conflict Intervention Services.

People Leader Advice Line

The People Leader Advice Line is a telephone based service provided by the BC Public Service Agency through its Employee and Family Assistance Services (EFAS) contract.

This service is for a manager, supervisor, union representative, HR or an occupational health and safety specialist who needs advice on how to address a difficult workplace situation or conversation.

You might call the People Leader Advice Line if you're:

  • Planning to have a difficult or sensitive conversation with an employee
  • Dealing with an employee who is showing possible signs of mental illness, addiction or unusual behaviour
  • Dealing with reports of workplace harassment or bullying
  • Dealing with a critical incident in the workplace; for example, violence, accident or sudden death
  • Supporting an employee dealing with a family difficulty or other personal issue
  • Feeling unsure of how to handle an intra-office conflict amongst employees or a disgruntled employee

The People Leader Advice Line is a telephone based service available free of charge and is completely confidential. Speak immediately with an experienced clinical professional regarding workplace situations that could benefit from short-term professional, third-party perspective and advice.

The People Leader Advice Line isn't intended to serve employees in general; employees should be in a managerial or supervisory position to access this service.

Through EFAS, non-supervisory employees can access other services, such as short-term counselling for advice.

The Public Service Agency also offers Conflict Management Services.

To access the People Leader Advice Line, call the EFAS provider directly at 1-800-655-5004, Option 2, and request a 'People Leader Consultation.'

Position Management automated form

If you're making changes to position data in PeopleSoft, please submit a completed Position Management form, which goes directly to the HR Payroll team.  

To use this form, you must have the authority to make these changes.

  1. Open the Position Management Form (IDIR restricted)
  2. Complete all of the required fields in order to submit the form
  3. Once submitted, you'll receive an emailed copy of the service request. This confirms your submission, summarizes the information you entered, and provides you with a reference number so you can return to the service request and update the information if needed

If you receive an error message indicating that you aren't authorized to access these forms, please contact your ministry representative (XLS, 54KB)

Termination automated form

If you're supervising an employee who has been terminated, please submit a completed termination form. The form will go directly to the HR Payroll team.

To use this form, you must have the authority to make changes to the employee's record.

  1. Open the Termination Automated Form (IDIR restricted)
  2. Complete all of the required fields in order to submit the form
  3. Once submitted, you'll receive an emailed copy of the service request. This confirms your submission, summarizes the information you entered, and provides you with a reference number so you can return to the service request and update the information if needed

If you receive an error message indicating that you aren't authorized to access these forms, please contact your ministry representative (XLS, 54KB).


Contact us

Can’t find what you need? 

Submit an AskMyHR (IDIR restricted) service request.

If you're a B.C. government employee without an IDIR, call the BC Public Service Agency to submit your service request.