MSP Account Change FAQs

Who can use this form?

This form is for residents who have a Medical Services Plan (MSP) account for provincial health care coverage in British Columbia, and are covered under a Pay Direct account (i.e.: people who receive invoices for MSP premiums).

  • If your family does not have health care coverage in B.C., please visit How to Apply.
  • If you are covered under a group plan administered by your employer, union or pension office, please do not use this application. Contact your group plan administrator to complete a Group Change Request form (PDF, 568KB).
  • If you are residing in British Columbia on a Visitor’s Permit, and do not currently have MSP coverage please contact Health Insurance BC to discuss your request.

What is a beneficiary?

A beneficiary is a B.C. resident who is eligible for and enrolled in the Medical Services Plan.

What is an MSP Account Holder?

The Account Holder is the primary individual associated with an MSP account. For families who pay MSP premiums directly, the Account Holder and other covered individuals are identified on the MSP invoice.

For more information on the MSP invoice, please visit Understanding Your Invoice.

What is a Personal Health Number (PHN)?

Each B.C. resident enrolled with the Medical Services Plan (MSP) is given a unique lifetime identifier for health care called a Personal Health Number (PHN). Your PHN remains the same, regardless of any changes to personal status, and can be found on the back of your BC Services Card or the front of your CareCard.

The BC Services Card is the current government-issued identification used to access insured medically necessary medical service in B.C.  The CareCard will be phased out by March 2018.

BC Services Card - Back - PHN

What is a Dependent Post-Secondary Student?

A Dependent Post-Secondary Student means a B.C. resident who is older than 18 and younger than 25 years of age, in full-time attendance at a recognized post-secondary institution, and supported by a parent(s) or person(s) who stands in place of the person’s parent. A Dependent Post-Secondary Student may also include a student enrolled in full-time studies at an accredited trade school, technical school or high school.

What can I do with the MSP Account Change Request online form?

The MSP Account Change Request form allows MSP Account Holders to request changes and submit supporting documentation to:

  • Update their address in B.C. (if only updating address, you will be redirected to Address Change BC);
  • Update/Correct Personal Information for the Account Holder or other Individuals on the Account (Name, Date of Birth, or Gender);
  • Add and/or remove a spouse (including Common-law) or children; and
  • Update/Confirm status in Canada.
  • To complete other MSP tasks, please refer to this list of MSP forms: Forms for B.C. Residents

Do I need to log in to an account? Do I need a password?

No login or password is required: the Account Holder’s Personal Health Number (PHN) will be used to verify your account.  

Are there any technical requirements?

Please use one of these web browsers: Internet Explorer 11 or the latest version of Mozilla Firefox, Google Chrome or Apple Safari.

If you use a screen reader or assistive device, please apply using this paper form (PDF, 570KB).

Can I leave the form and return later?

Temporarily.  The data you enter will remain locally on the computer or device you are using until you close your browser window.

If you close the window you are working in, all data will be lost.

To complete this form, you must click the “Submit” button at the end of the process.

What happens after I complete the form?

Once the form has been submitted, a reference number will be displayed. Please allow 21 days for account change requests to be reviewed and processed. If your request is successful and no additional information is required, your account will be updated.  You will receive a letter from Health Insurance BC if additional information is required.

Will I receive a new BC Services Card?

This online form is for requesting MSP account changes only. If you have updated your name or other personal information (other than address), you will need to visit an ICBC driver licensing office to receive an updated Photo BC Services Card.  Temporary document holders will automatically receive an updated Non-Photo BC Services Card.

For information on how to update your BC Services Card, please visit BC Services Card - Change Your Personal Information.

What Kind of Documentation is required?

Your supporting documentation depends on which MSP account detail(s) you are changing. Please refer to the appropriate section to see which document(s) must be uploaded.

The digital copy of the document must be:

  • The entire document, from corner to corner.
  • At least 1000 pixels wide x 1500 pixels tall.
  • Rotated correctly (not upside down or sideways).
  • In focus and easy to read.
  • A JPG or PNG file (not a PDF).

Add Spouse (including Common-law) or Child(ren)

To add a spouse or child who is an existing MSP beneficiary (already has MSP coverage), no documentation is required.

If you are adding a spouse or child(ren) who is not an MSP beneficiary (has no MSP coverage), please include one of the following as supporting documentation:

  • Canadian Birth certificate
  • Canadian Citizenship card or certificate
  • Canadian Passport
  • Landed Immigration Documents
  • Permanent Resident Card (front and back)
  • Study Permit
  • Work Permit
  • Confirmation of your religious server from your religious order
  • Permit indicating Religious Worker
  • Verification of Adoption

Remove Spouse (including Common-law) or Child(ren)

If you are removing a spouse, you will be required to upload one of the following:

  • Divorce Decree
  • Separation Agreement
  • A signed written statement indicating your marital status has changed

If you are removing a child, you do not need to upload supporting documentation. However, the child (0-18) must have coverage under another account. A child 19 years of age or over will be set up on their own account.

Update or Correct Birthdate

If you are updating or correcting a Birthdate, please include one of the following supporting documentation:

  • Canadian Birth Certificate  
  • Canadian Citizenship Card or Certificate
  • Canadian Passport
  • Landed Immigration Document
  • Permanent Resident Card (front and back)
  • Current Immigration Document used by Immigration, Refugees, and Citizenship Canada

Update or Correct Name

If this is a change to last name due to marriage, and if spouse is already on your MSP account, no documentation is required. If the spouse is not on your MSP account, please include one of the following supporting documentation:

  • Marriage Certificate
  • Divorce Decree  
  • Separation Agreement
  • Canadian Birth Certificate  
  • Canadian Citizenship Card or Certificate
  • Canadian Passport
  • Certificate of Name Change
  • Landed Immigration Documents
  • Current Immigration Document used by Immigration, Refugees, and Citizenship Canada
  • Permanent Resident Card (front and back)

Update or Confirm Status in Canada

If you are updating or confirming your status in Canada, include one or more of the following:

  • Canadian Passport
  • Permanent Resident Card (both front and back)
  • Work Permit
  • Study Permit
  • Landed Immigration Documents
  • Permit indicating Religious Worker
  • Confirmation of your religious server from your religious order
  • Foil from your diplomatic passport

Correct Gender

If you are correcting your gender, please include one of the following supporting documentation:

  • B.C. Driver’s License  
  • Canadian Birth Certificate
  • Canadian Citizenship Card/Certificate
  • Canadian Passport
  • Landed Immigrant Documents
  • Permanent Resident Card
  • Current Immigration documents used by Immigration, Refugees, and Citizenship Canada

Change Gender Designation

If you are changing your gender designation, please include one or more of the following supporting documentation:

  • Application for Change of Gender Designation (Adult)
  • Application for Change of Gender Designation (Minor)  
  • Canadian Birth Certificate
  • Canadian Passport
  • Physician’s or Psychologist’s Confirmation of Change of Gender Designation form
  • Request for Waiver of Parental Consent (Minor) (for under 19 years)