Changing/Correcting a Name, Birthdate, or Gender

MSP Account Change Request

Changes and corrections to a name, birthdate or gender may be requested online for the MSP Account Holder, spouse, and/or child, including the submission of supporting documentation,

The MSP Account Change Request online form takes about 15 minutes to complete. No login or password is required: the Account Holder’s Personal Health Number (PHN) will be used to verify your account. 

If you are covered under a group plan administered by your employer, union or pension office, please do not use this application. Contact your group plan administrator to complete a Group Change Request (PDF, 568KB).

Update or Correct Birthdate

If you are updating or correcting Birthdate, you will be required to upload one or more of the following:

  • Canadian Birth Certificate 
  • Canadian Citizenship Card or Certificate
  • Canadian Passport
  • Landed Immigration Documents
  • Permanent Resident Card (front and back)
  • Current Immigration Document used by Immigration, Refugees, and Citizenship Canada

Update or Correct Name

If this is a change to last name due to marriage, and if spouse is already on your MSP account, no documentation is required. If the spouse is not on your MSP account, you will be required to upload one or more of the following:

  • Marriage Certificate
  • Divorce Decree 
  • Separation Agreement
  • Canadian Birth Certificate 
  • Canadian Citizenship Card or Certificate
  • Canadian Passport
  • Certificate of Name Change
  • Landed Immigration Documents
  • Current Immigration Document used by Immigration, Refugees, and Citizenship Canada
  • Permanent Resident Card (front and back)

Correct Gender

If you are correcting your gender, you will be required to upload one or more of the following:

  • B.C. Driver’s License 
  • Canadian Birth Certificate
  • Canadian Citizenship Card or Certificate
  • Canadian Passport
  • Landed Immigrant Documents
  • Permanent Resident Card
  • Current Immigration documents used by Immigration, Refugees, and Citizenship Canada

Change Gender Designation

If you are changing your gender designation, you will be required to upload one or more of the following:

  • Application for Change of Gender Designation (Adult)
  • Application for Change of Gender Designation (Minor) 
  • Canadian Birth Certificate
  • Canadian Passport
  • Physician’s or Psychologist’s Confirmation of Change of Gender Designation form
  • Request for Waiver of Parental Consent (Minor) (for under 19 years) 

Request MSP Account Change

Once the form has been submitted, a reference number will be displayed. Please allow 21 days for account change requests to be reviewed and processed. If your request is successful and no additional information is required, your account will be updated. You will receive a letter from HIBC if additional information is required.

  • Please use one of these web browsers: Internet Explorer 11 or the latest version of Mozilla Firefox, Google Chrome or Apple Safari.
  • The data you enter will remain locally on the computer or device you are using until you close your browser window. If you close the window you are working in, all data will be lost.
  • If you use a screen reader or assistive device, please apply using a paper MSP Account Change form (PDF, 570KB).

BC Services Card

To learn more about how to change your name, address or gender on your BC Services Card, please visit the BC Services Card website:

There is no fee to obtain or replace a BC Services Card. However, if you’re combining your BC Services Card with your driver’s licence, fees that apply to the regular driver’s licence renewal process still apply.