Appealing a Decision

If you are not satisfied with a decision that has been made by Health Insurance BC regarding your Medical Services Plan account, you can request a review of the decision by stating your case in writing and sending your letter and any supporting documents to Health Insurance BC:

Attention: Operations Director
Health Insurance BC
PO Box 9035 Stn Prov Govt
Victoria, B.C.  V8W 9E3
Fax: 250 405-3595

If you disagree with the response from the operations director of Health Insurance BC, you can send a letter of appeal to the Ministry of Health:

Director
Beneficiary and Diagnostic Services Branch
Ministry of Health
PO Box 9649 Stn Prov Govt
Victoria, B.C. V8W 9P4
Fax: 250 952-3268

If your appeal is related to a PharmaCare account or claim, please contact PharmaCare.