B.C. Residents - Contact Us
Contact us about any issues or questions you have about:
- Enrolling in MSP, cancelling coverage or applying for supplementary benefits
- Payment of outstanding MSP premiums
- Technical difficulties with online application forms
You will receive faster service by phoning Health Insurance BC (HIBC) at the number below. A customer service representative is available to assist you Monday to Friday from 8:00 a.m. to 4:30 p.m Pacific Standard Time.
An automated service is also available 24 hours a day, seven days a week, to provide general information about MSP benefits and services.
Lower Mainland: 604 683-7151
Elsewhere in B.C.: 1 800 663-7100 (toll-free)
Please be aware that due to the high volume of inquiries, mail can take up to 21 business days from arrival to processing, in addition to mailing times. Please do not resend your inquiry during this period.
Health Insurance BC
PO Box 9035 Stn Prov Govt
Victoria, B.C. V8W 9E3
Use email for general inquiries only. Please do not email questions about your account or include any personal information (e.g., personal health number, MSP account number, address). HIBC will not respond to emails of this nature due to their privacy and security standards.
If you have questions about outstanding premiums owed prior to December 31, 2019, call Revenue Services of British Columbia at 1 877 405-4909 (toll-free).