B.C. Residents - Contact Us

Contact us about any issues or questions you have about:

Enrolling for MSP, Cancelling Coverage or Applying for Premium Assistance

By Phone

You will receive faster service by phoning Health Insurance BC at the number below. A customer service representative is available to assist you Monday to Friday from 8:00 a.m. to 4:30 p.m Pacific Standard Time.

An automated service is also available 24 hours a day, seven days a week, to provide general information about MSP benefits and services.

Lower Mainland: 604 683-7151
Elsewhere in B.C.: 1 800 663-7100 (toll-free)

By Mail

Please be aware that due to the high volume of inquiries, mail can take up to 21 business days from arrival to processing, in addition to mailing times. Please do not resend your inquiry during this period.

Health Insurance BC
PO Box 9035 Stn Prov Govt
Victoria, B.C. V8W 9E3

By Email

Use email for general inquiries only. Please do not email questions about your account or include any personal information (e.g., personal health number, MSP account number, address). Health Insurance BC will not respond to emails of this nature due to their privacy and security standards.

mspenquiries@hibc.gov.bc.ca

Invoices or Payments

If you have questions about your invoice or a payment, please call Revenue Services of British Columbia at 1 877 405-4909 (toll-free).