Contact Us

Do you have questions about PharmaCare programs and plans?

Our Help Desk can answer questions in over 140 languages.

Reminder: You can register online for the Fair PharmaCare Plan 24 hours a day.

Call phone 

From the Lower Mainland:

From the rest of B.C. (toll-free):

Customer service representatives are available:

  • Monday to Friday, 8 am to 8 pm (except statutory holidays)
  • Saturday 8 am to 4 pm (except statutory holidays)

Write email

Fair PharmaCare plan inquiries:

Fair PharmaCare Administration
PO Box 9655 Stn Prov Govt
Victoria BC  V8W 9P2

Other PharmaCare inquiries:

PO Box 9655 Stn Prov Govt
Victoria BC  V8W 9P2

If you have a concern with the services provided, or to appeal a coverage decision:

Attention: Operations Director/Complaints
Health Insurance BC
PO Box 9035 Stn Prov Govt
Victoria BC  V8W 9E3

Fax: 250-405-3595

Medical Services Plan

For most PharmaCare plans, you must be actively enrolled in the Medical Services Plan of B.C. (MSP).

B.C. Seniors' Guide

The B.C Seniors' Guide covers topics such as transportation, financial support, housing and health services.

This guide is available in six languages. To get a copy:

  • Call the Seniors Health Care Support Line at 1-877-952-3181 or, in Victoria, 250-952-3181, during business hours
  • Visit BC Seniors' Guide