Contact Us

Do you have questions about PharmaCare programs and plans?

Our Help Desk can answer questions in over 140 languages.

Reminder: You can register online for the Fair PharmaCare Plan 24 hours a day.

Call phone 

From the Lower Mainland:

From the rest of B.C. (toll-free):

Customer service representatives are available:

  • Monday to Friday, 8 am to 8 pm (except statutory holidays)
  • Saturday 8 am to 4 pm (except statutory holidays)

Write email

Fair PharmaCare plan inquiries:

Fair PharmaCare Administration
PO Box 9655 Stn Prov Govt
Victoria BC  V8W 9P2

Other PharmaCare inquiries:

PO Box 9655 Stn Prov Govt
Victoria BC  V8W 9P2

If you have a concern with the services provided, or to appeal a coverage decision:

Attention: Operations Director/Complaints
Health Insurance BC
PO Box 9035 Stn Prov Govt
Victoria BC  V8W 9E3

Fax: 250-405-3595

Medical Services Plan

For most PharmaCare plans, you must be actively enrolled in the Medical Services Plan of B.C. (MSP).