Service experience and digital delivery
Last updated: September 2, 2021
On this page:
- Service design
- Citizen engagement
- Online delivery and products
- Behaviourial insights
- LeanBC
- Innovation Hub
Service design
Service design is used to create services that meet people's needs. We rely on direct, behavioural and systemic research with people to improve how services are delivered.
Citizen engagement
Citizen engagement create opportunities for people to provide feedback on our policies and programs.
- govTogetherBC: the hub for government engagement opportunities in British Columbia
- Citizen Engagement Handbook: a guide for BC Public Service staff that are interested in planning a public engagement
- Citizen engagement contracted services
Online delivery and products
We develop and maintain digital products that enhance the online experiences for people.
- Request or renew a web property
- Web Content Standards
- Web Style Guide
- Developers Hub (DevHub)
- Design System
- Plain Language Course
- Visual Design Guide
- CMS Lite User's Manual
- Enhanced Search Manual
- Access the GCPE Service Desk (available to BC Public Service staff only)
- Developer Collaboration (BCDevExchange)
Behaviourial Insights
The BC Behavioural Insights Group (BC BIG) is a team in the BC Public Service Agency that applies behavioural science knowledge and methods to address public policy problems.
LeanBC
Lean is a continuous improvement philosophy that empowers employees at all levels to identify problems and create solutions.
LeanBC champions this vision within the public service, leads complex, cross-ministry improvement projects, and provides training, coaching and other supports to ministries with continuous improvement projects.
Innovation Hub
An innovative workplace culture provides the foundation for public service employees to simplify, modernize, and streamline the citizen experience. The Innovation Hub is unlocking the innovative potential of our workforce by connecting employees to each other and to new ways of working, including agile, strategic foresight, systems thinking, human-centred design, and behavioural insights.
