Service experience and digital delivery

Last updated on January 24, 2024

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Policies, standards and guides

B.C. government's web content standards and guides support accessible and inclusive design practices. This includes meeting Web Content Accessibility Guidelines (WCAG) Level AA. Developers and content authors of B.C. government web properties must follow these guides.

Government Digital Experience (GDX) sets the standards for delivering information and services with the authority described in Core Policies and Procedures Manual (CPPM) Chapter 22


We use policies and standards to manage our work in the same way across government.


Use data to learn about your business and improve your programs and services.

Services and support

Support for digital services

GDX develops and maintains digital products that enhance online experiences for people.

Service and content design

We use human-centred design to help deliver better services and digital content

Citizen engagement

Citizen engagement creates opportunities for people to provide feedback on our policies and programs.

Communities and learning

Content Design and Writing Group (CDAWG)

CDAWG is a group of public servants who design and write web content. They write the guidelines found in the Web Style Guide. If you want to join please email:

Internet Advisory Council (IAC)

The IAC is a community of public servants who work in web-related fields. They work on making digital services and experiences better for everyone.

Exchange Lab

The Exchange Lab is a space where we're learning to do digital better. It's both a physical space and a community of people working in the open and learning to improve service delivery in the BC Public Service.


LeanBC leads complex, cross-ministry projects to identify problems and create solutions. They also provide training, coaching and supports to ministries with continuous improvement projects.

Behavioural Insights Group

The BC Behavioural Insights Group (BC BIG) is a team in the BC Public Service Agency that applies behavioural science knowledge and methods to address public policy problems.



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