Service experience and digital delivery

British Columbia offers face-to-face engagement events and digital delivery of websites and social media platforms that enhance the citizen experience with government.

Last updated: July 29, 2020

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Service Design

Service design is an emerging way of creating service innovation that extends government’s traditional practices. It relies on direct, behavioural, systemic research with citizens and other stakeholders to understand context and opportunities.

Citizen Engagement

Citizen Engagement provides citizens the opportunity to help shape policy and programs with government. Some tools that are available are:

Digital Delivery & Products

The B.C. Government develops and refines its platforms and applications, within the organization and with external partners, to deliver digital products and services that enhance the citizen experience with government.

Behaviourial Insights

The BC Behavioural Insights Group (BC BIG) is a unit in the BC Public Service Agency that applies behavioural science knowledge and methods to address public policy problems.


Lean is a continuous improvement philosophy that empowers employees at all levels to identify problems and create solutions.

LeanBC champions the Lean vision within the public service, leads complex, cross-ministry improvement projects, and provides training, coaching and other supports to ministries with continuous improvement projects.