Service and content design

We use human-centred design to help government deliver better services and digital content to people in B.C.

Design with us

What to expect

We work with teams across government to help them improve online and in-person services.

Work with us

Choose a design approach that fits your project goals, timeline and budget.

Tools and resources

Service Design Playbook

  • Service design is an internationally recognized practice in both the public and private sectors
  • The Service Design Playbook guides you through our process from start to finish

Download the Service Design Playbook (PDF, 6MB)

Design Research Guide

  • Design research helps you learn from the people who use your service
  • When you start with research, there’s less risk you’ll design the wrong service  

Read the Design Research Guide


Featured project

Service design and autism services

  • Autism diagnoses are increasing and more families need access to funding 
  • The Ministry of Children and Family Development wanted to create a "family-friendly" website that would help parents submit funding requests online and reduce form processing times

Read our case studies

Translating web content

We also support ministries to translate web content into languages other than English.

Get in touch

To start a project with us, learn about how we partner with teams then send an email to