Contact BC Corrections

Toll-free service line: 1-888-952-7968

Call BC Corrections’ toll-free service line:

  • For urgent, emergency situations (for example, impacts to life or safety)
  • If you are looking for someone who may be in provincial custody (see Privacy below)
  • If you are legal counsel wanting to establish a privileged phone line
  • If you are a police officer or investigator looking for information
  • If you have a general inquiry and want to be directed to someone at BC Corrections headquarters

Media enquiries

If you are a member of the media, contact Government Communications and Public Engagement at 250-213-3602.

Communicate with an individual in provincial custody

​Pass a message

Staff can pass a message to an individual if they are in custody.

Privacy

Due to privacy laws, BC Corrections can't (does not have the authority to):

  • confirm or deny if an individual is in custody
  • confirm if the individual received your message
  • compel (make) an individual to return a message

Book a visit

Before you book a visit with an individual in provincial custody, see Correctional centre visiting policy.

Write a letter

Before you write a letter to an individual in provincial custody, see BC Corrections mail policy.

Leave a voicemail or receive a collect call

Individuals in custody ​can't receive incoming calls from their living units. They can only make outgoing phone calls.

But, you can set up a phone service account through a third party phone service to:

  • Receive collect calls from someone in custody at a reduced rate
  • Leave a voicemail for someone in custody

You can also call 1-855-200-1250 to leave a voicemail for someone in custody, using their mailbox ID number.

Set up a phone service account

Through the third-party phone service provider "Synergy" you can set up a phone service account online.

Have your PIN ready. Your PIN is the Correctional Service (CS) number of the individual in custody.

For help with setting up an account or for more information, contact Synergy customer service.

Transfer money to an individual in provincial custody

To transfer money to an individual in custody:

Contact a correctional centre

For the phone numbers and mailing addresses of our 10 correctional centres, see Correctional Centre Directory

Contact a Community Corrections office

For the phone numbers and mailing addresses of our 56 community offices, see Community Corrections Office Directory.