Language Consistency

Instructions and descriptions that use consistent wording helps individuals understand and predict how something will work. Individuals can respond more quickly and confidently when they see they see the same information again.

Consistent wording also makes help desk calls smoother. The help desk can assess a problem much quicker when all websites use the same terms.

Login

The B.C. government standard term is “login” or “log in”. This means the action that an individual takes to prove who they are before they can access a secure website.

  • “Login” is used as a noun or adjective in sentences, in headings and on buttons or action links
  • “Log in” is only used as a verb in sentences to describe an action
     

Use:

do this You can log in by clicking the login button in the main menu.
do this Log in with your BCeID to access your B.C. government benefits account.
do this The BC Services Card login website will guide you through a few extra steps the first time you log in.
do this You will go to a secure website to log in and automatically return.

Don't use:

do not Login with your BCeID to access your B.C. government benefits account.
do not Logon with your BCeID to access...
do not Sign in with your BCeID to access...

Use:

do this Login
do this Login with BCeID
do this Login with Basic BCeID
do this Login with BC Services Card
do this Login with IDIR

Don't use:

do not Log in
do not Log in with BCeID
do not Sign in
do not Logon

 

Logout

The B.C. government standard term is “logout” or “log out”.  This is what an individual does to end their session on a secure website.

  • “Logout” is used as a noun or adjective in sentences, in headings, and on buttons or action links
  • “Log out” is only used as a verb in sentences to describe action 
     

Use:

do this You can log out by clicking the logout button in the header
do this Make sure you log out when using a public computer

Don't use:

do not Make sure you logout when using a public computer

Use:

do this Logout

 

Don't use:

do not Log off
do not Log out
do not Sign out

 

BCeID

BCeID is the proper name of a login credential. It isn't an acronym – don't try to explain meaning for each character.

Use:

do this BCeID

Don't use:

do not BCeID (British Columbia Electronic Identification)
 

Example: When specifying a type of BCeID

Use:

do this Basic BCeID
do this Business BCeID
do this Personal BCeID

Note: The terms should be capitalized because they're proper nouns.

Don't use: 

do not basic BCeID
do not business BCeID
do not personal BCeID
 

Example: When writing about logging in with your BCeID account

Use:

do this BCeID User ID
do this Enter your BCeID user ID
do this To log in with your BCeID account you will enter your BCeID user ID and password.

Don't use:

do not User ID
do not BCeID username
do not Enter your BCeID user id
 

Example: On buttons or action links

Use:

do this Register for a BCeID
Note: only do this if you accept more than one type of BCeID
do this Register for a Basic BCeID
do this Register your Business for a BCeID account
do this Register for a Personal BCeID

Note: Link to the registration page using the custom link for your website. That way the individual can automatically return to your website if they complete the registration process. 

Don't use:

do not Sign up for a BCeID
do not Acquire a BCeID
do not Obtain a BCeID
do not Create a BCeID
do not Register for a Business BCeID
 

Example: When describing BCeID or writing about registering for a BCeID account

Use:

do this BCeID is a user ID and password - once you have one, you can use it to log in to many participating government services.
do this If you don’t have a Basic BCeID, you must register for one before you can log in. Once you’re registered, you’ll automatically return – it only takes a few minutes to register.

Don't use:

do not BCeID is an Online Service that makes it possible for you to use your user ID and password to sign in securely to BCeID participating Government Online Services
do not BCeID is an online service that makes it possible for you to use one user ID and password to sign in securely to many Government services in British Columbia.
do not BCeID is an online government-wide authentication service that allows you to use the same login ID and password to sign in securely to any participating government web site or service. As more government services are available electronically over the Internet, you will be able to log on with your one login ID and password for everything.

 

IDIR

IDIR is the proper name of a login credential. It isn't an acronym – don't try to explain meaning for each character. IDIR accounts are given to individuals who work for the B.C. government. Each account has an IDIR username and password for logging in. Don’t use the word “employees” when describing IDIR as this term can cause confusion because IDIR accounts are also used by contractors and others who aren't employees.

 

Example: When mentioning or describing IDIR

Use:

do this IDIR (all uppercase)
do this IDIR is only used by B.C. government workers

Don't use:

do not IDir
do not IDIR is for internal BC Government employees
 

Example: When writing about logging in with an IDIR

Use:

do this IDIR Username      
Note: 'IDIR username' is a legacy term that is most commonly used at this time.
do this Enter your IDIR username
do this To log in with your IDIR account you will enter your IDIR username and password

Don't use:

do not IDIR:
do not Enter your IDIR
do not IDIR user ID

 

BC Services Card

A BC Services Card can be used as a login credential. Don't make it into an acronym, such as BCSC.

 

Example: On buttons or action links

Use:

do this Login with BC Services Card
do this Learn how to use your BC Services Card to log in

Note: Link this to http://gov.bc.ca/bcservicescardhelp - don't duplicate this content or provide your own instructions that are different.

Don't use:

do not Sign up for a BC Services Card
do not Register for a BC Services Card
do not Setup your card
 

Example: When describing BC Services Card

Use:

do this A BC Services Card provides secure access to provincial government services.
Note: Link “BC Services Card” to http://gov.bc.ca/bcservicescard

 

 

First time login

An individual registers for a BCeID account if they don't have one. Avoid using “register” on your website as well because it creates a confusing process.  For example, an individual must register for a BCeID and then register for your website. Instead, for your website use terms like: “sign up for,” “apply for,” “create an account,” “enroll in”.

Use:

do this Apply
do this Sign up
do this New user?
do this Enroll

Don't use:

do not Register
do not Subscribe
Note: This term is not recommended as a call to action for getting access to a website. It’s most commonly used for situations where individuals are arranging to receive something on a regular basis (e.g. newsletters)