Contacts
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A
Access Pro Bono Society of British Columbia
300 – 845 Cambie Street
Vancouver, BC V6B 4Z9
Telephone: 604 878-7400
Toll Free: 1-877-762-6664
Facsimile: 604 893-8934
Other Contact information: http://www.accessprobono.ca/contact-apb
Website (Access Pro Bono): http://www.accessprobono.ca/
Allowance
Contact for information on the Allowance that may be available to spouses of Old Age Security pensioners.
Allowance for the Survivor
Contact for information on the Allowance for the survivor that may be available to widowed spouses of Old Age Security pensioners.
Human Resources and Skills Development Canada
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/guaranteed-income-supplement/allowance-survivor.html
Applying for a BC Birth Certificate
Contact to apply for a BC birth certificate.
Ministry of Health
British Columbia Vital Statistics Agency
https://www2.gov.bc.ca/gov/content/life-events/birth-adoption/births/birth-certificates
Applying for a SIN
Contact to apply for a SIN.
Service Canada
https://www.canada.ca/en/employment-social-development/services/sin.html
Apprenticeship Training
Industry Training Authority Customer Service
800, 8100 Granville Avenue
Richmond, B.C.
V6Y 3T6
Telephone: 778-328-8700
Fax: 778-328-8701
Toll Free (within BC): 1-866-660-6011
E-mail: customerservice@itabc.ca
https://www.itabc.ca/overview/discover-apprenticeship-programs
B
BC Bus Pass Program
Online: New applications, replacement applications, and bus pass program address changes can be submitted using the BC Bus Pass Online Request for Service at www.buspass.gov.bc.ca.
Email: General enquiries can be submitted using the BC Bus Pass General Enquiry Form. Instructions for emailing the form are available at http://gov.bc.ca/buspassprogram.
Phone: General Inquiries 1-866-866-0800.
Document Mail:
Ministry of Social Development and Poverty Reduction
BC Bus Pass Program
PO Box 9985 Stn Prov Govt
Victoria BC V8W 9R6
Payment Mail:
Bus Pass Program
Mnistry of Social Development and Poverty Reduction
PO Box 9430 Stn Prov Govt
Victoria BC V8W 9V2
Fax: 1 855-771-8788
PLEASE NOTE:
To assist with your request, please provide your 9 digit BC Bus Pass Program account number or Social Insurance number. If you require Interpretive Services, please provide your spoken language.
BC Dental Association's Find-a-Dentist Search Engine
https://www.yourdentalhealth.ca/visiting-your-dentist/find-a-dentist/
BC Hydro
Call for information on the status of a recipient’s BC Hydro account.
BC Hydro and Power Authority
Billing or Account Information
Telephone:
604 224-9376 (In Greater Vancouver)
1 800 224-9376 (Toll Free from Other Areas
http://www.bchydro.com
BC Services Card
Contact for information about the BC Services Card
https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card
Burial on Reserves
Contact to obtain information about burials on reserve.
Indigenous Services Canada (ISC)
British Columbia Region
Suite 600
1138 Melville Street
Vancouver, BC V6E 4S3
Telephone: 604 775-5100
1 800 665-9320 (for calls within BC only)
Fax: 604 775-7149
E-mail: aadnc.infopubs.aandc@canada.ca
C
Canada Child Benefit
Contact for information on the Canada Child Benefit that may be available to clients for children.
Canada Revenue Agency
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview/canada-child-benefit-contact.html
Canada Pension Plan
Contact for information on the Canada Pension Plan.
Employment and Social Development Canada (ESDC)
Canada Pension Plan
https://www.canada.ca/en/employment-social-development/corporate/contact/cpp.html
Canada Pension Plan (CPP) Death Benefit
Contact for information on eligibility for the CPP Death Benefit.
Service Canada
Income Security Programs
Telephone: 1 800 277-9914 (for service in English)
1 800 277-9915 (for service in French)
1 800 255-4786 TTY/Teletypewriter Users Only
https://www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-death-benefit.html
Certification of Guide Dogs and Service Dogs
Call 1 866 866-0800 to enquire about the supplement.
To apply for provincial certification of a guide dog or service dog contact:
Ministry of Public Safety and Solicitor General
Security Programs Division
E-mail: GuideandServiceDogs@gov.bc.ca
http://www2.gov.bc.ca/gov/content/justice/human-rights/guide-and-service-dog
Child and family benefits calculator
Calculator that can be used to see what child and family benefits you may be able to get and how much your payments may be.
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/child-family-benefits-calculator.html
College of Physicians and Surgeons of British Columbia
To confirm that the medical practitioner is recognized as a specialist in accordance with the bylaws made by the board for the College of Physicians and Surgeons of British Columbia.
https://www.cpsbc.ca/physician_search
Community Legal Assistance Society
Suite 300 – 1140 West Pender Street
Vancouver BC V6E 4G1
Telephone: 604-685-3425 (Greater Vancouver)
Toll Free: 1-888-685-6222 (no charge, elsewhere in BC)
https://clasbc.net/about-clas/contact/
Contact Centre
Contact for information or questions about T5007 tax slips.
Ministry of Social Development and Poverty Reduction
Contact Centre
Telephone: 1 877 815-2363 – Option 0
http://www2.gov.bc.ca/gov/content/justice/courthouse-services/courthouse-locations
CPP Program Services
All CPP D&E enquiries and applications province-wide are managed by the CPP Program Services:
Provincial CPP Recovery Program
PO Box 9950 Stn Prov Govt
Victoria, BC V8W 9R3
Toll free fax: 1 866-696-5006
Toll free number: 1 877 815-2363 (option 3)
E
Emergency Support Services
Emergency Support Services (ESS) provides short-term assistance to British Columbians who are forced to leave their homes because of fire, floods, earthquakes or other emergencies. This assistance includes food, lodging, clothing, emotional support and family reunification.
https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/volunteers/emergency-support-services
Employment and Assistance Appeal Tribunal
Contact for information on the BC Employment and Assistance appeal process.
Employment and Assistance Appeal Tribunal
PO Box 9994 Stn Prov Govt
Victoria, BC V8W 9R7
Telephone:
250 356-6374
1 866 557-0035 (toll-free long distance)
Fax:
250 356-9687
1 877 356-9687 (toll-free long distance)
E-mail: info@eaat.ca
Employment Insurance
Contact for information on Employment Insurance benefits that may be available to clients.
https://www.canada.ca/en/employment-social-development/corporate/contact/ei-individual.html
F
Financial and Administrative Services Branch
Ministry of Social Development and Social Innovation
Financial and Administrative Services Branch (FASB)
PO Box 9950 Stn Prov Govt
Victoria BC V8W 9R3
Telephone: 1-877-815-2363
Fuel Tax Refund Program
Contact for information on the fuel tax refund that may be available to clients.
https://www2.gov.bc.ca/gov/content/taxes/sales-taxes/motor-fuel-carbon-tax/fuel-tax-refund
G
Government Communications and Public Engagement
Contact for referring all inquiries from the media.
GCPE Director
Telephone: 250 387-6489
Media Manager
Telephone: 250 387-1412
Guaranteed Income Supplement
Contact for information on Guaranteed Income Supplement benefits that may be available to Old Age Security pensioners.
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/guaranteed-income-supplement.html
H
Health Connections
A regional travel assistance program that offers subsidized transportation options to help defray costs for rural residents who must travel to obtain non-emergency medical care outside their home community.
https://www2.gov.bc.ca/gov/content/health/accessing-health-care/tap-bc/health-connections
Health Insurance BC
Ministry of Health
Medical Services Plan
Telephone: 1-800-663-7100
Email: hlth.mspdes@hibc.gov.bc.ca
https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp
Healthy Kids
Contact for information on optical, hearing instruments, and dental supplements
Contact Centre
General Inquiries: 1-866-866-0800.
Home Owner Grants
Contact for information on grants that may be available to homeowners.
https://www2.gov.bc.ca/gov/content/taxes/property-taxes/annual-property-tax/home-owner-grant
Hope Air
National charity that helps arrange free air transportation for Canadians who are in financial need and require non-emergency care outside their home communities.
https://hopeair.ca/
I
ICBC
Contact for information on ICBC.
Insurance Corporation of BC
Phone: 1-800-663-3051 or attend a local ICBC driver licensing office
http://www.icbc.com/about-icbc/contact-us/Pages/default.aspx
Indigenous Services Canada (ISC)
ISC Contact Centre
https://www.sac-isc.gc.ca/eng/1291132820288/1603310905799
Information Access Operations (IAO)
Contact for questions related to information access requests under the Freedom of Information and Protection of Privacy Act (FOIPPA):
Ministry of Citizens' Services
Information Access Operations – Access Request
PO Box 9569 Stn Prov Govt
Victoria BC V8W 9K1
Phone: 250-387-1321
Fax: 250-387-9843
Email: FOI.Requests@gov.bc.ca
Contact for questions related to records management:
Ministry of Citizens' Services
Information Access Operations – Records Management Inquiry
PO Box 9569 Stn Prov Govt
Victoria BC V8W 9K1
Phone: 250-387-3387
Fax: 250-387-9843
Email: GRS@gov.bc.ca
Insurance Corporation of British Columbia
Contact to apply for a driver’s license, BC Services Card, or BC Identification (BCID) card.
http://www.icbc.com/driver-licensing/getting-licensed/Pages/default.aspx
Telephone: 604- 661-2800 (Lower Mainland)
1-800-663-3051 (from other areas of BC)
For a list of fees for driver’s license, BC Services Card, or BC Identification (BCID) card.
http://www.icbc.com/driver-licensing/visit-dl-office/Pages/Fees.aspx
J
https://www2.gov.bc.ca/gov/content/justice/about-bcs-justice-system/jac
L
Last Post Fund
Contact to obtain information on funding under the Veterans Affairs Canada Funeral & Burial Program
Last Post Fund
Telephone: 1-800-465-7113
Fax: 514-866-1471
Email: info@lastpost.ca
http://www.lastpostfund.ca/
Legal Counsel
Contact for forwarding court order or notice of motion that has been sent to the Employment and Assistance Office.
Ministry of Attorney General
SDPR legal counsel
Telephone: 250 356-6466
Fax: 250 356-8992
Legal Services Society
Suite 400 – 510 Burrard St
Vancouver BC V6C 3A8
Legal Aid Applications:
Telephone: 604 408-2172 (Greater Vancouver)
Toll Free: 1-866-577-2525 (no charge, elsewhere in BC)
Facsimile: 604 681-2719
Website: www.legalaid.bc.ca
M
Medical Services Plan
Contact for information on Medical Services Plan coverage.
Ministry of Health
Telephone:
250 382-8406 (Victoria)
604 683-7151 (Vancouver)
1 800 663-7100 (toll-free from other areas of BC)
http://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/contact-us
Medical Travel Accommodation
Hotel accommodation at discounted rates to patients and their families who are required to travel to out-of-town locations to access non-emergency care.
http://csa.pss.gov.bc.ca/medicaltravel/
Ministry of Children and Family Development
General Information
1-877-387-7027
Email: General Enquiries
Provincial After Hours Program (Toll-Free in BC)
1-800-663-9122
604-660-4927 (Metro Vancouver and Outside BC)
Helpline for Children (Toll-free in BC)
310-1234
Helpline for Children (TTY Toll-free in BC)
1-866-660-0505
Foster Parent Support Line (Toll-free in BC)
1-888-495-4440
Ministry of Children and Family Development Centralized Services Hub
Physical Address:
2nd Floor - 765 Broughton St.
Victoria, BC
Mailing Address:
PO Box 9781 Stn Prov Govt
Victoria BC V8W 9S5
Telephone: 250-356-6085
Facsimile: 250 -387-7756
Ministry of Children and Family Development General Enquiry Line
Telephone: 1-877-387-7027 (Toll-Free)
For more information or to apply for Supplementary Benefits, visit www.gov.bc.ca/MSP/supplementarybenefits
O
Old Age Security
Contact for information on how to apply and eligibility
Employment and Social Development Canada (ESDC)
Telephone: 1 800 277-9914
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security.html
Online Optical
Contact for Online Optical
Telephone: 1-866-502-2729
https://www.clearly.ca/sdsi
P
PharmaCare
Contact for information on PharmaCare.
Ministry of Health
http://www2.gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents
Prevention and Loss Management Services (PLMS)
Telephone: 1866 217-1117
Privacy, Compliance and Training Branch (PCT) Corporate Information and Records Management Office
Contact for questions related to access to, collection, use, storage and disclosure of personal information, privacy impact assessments (PIAs), Information Sharing Agreements (ISAs), or any other matters related to privacy or FOIPPA:
Privacy, Compliance and Training Branch (PCT)
Corporate Information and Records Management Office
Ministry of Finance
2nd Floor - 617 Government Street
Victoria BC V8W 9V1
Phone: Privacy Helpline 250-356-1851
Fax: 250-356-1182
Email: Privacy.Helpline@gov.bc.ca
For Information Incidents (privacy breaches or privacy complaints) contact the Shared Services BC Service Desk at:
250-387-7000 (option 3).
Property Tax Deferment Program
Contact for information on the Property Tax Deferment Program.
https://www2.gov.bc.ca/gov/content/taxes/property-taxes/annual-property-tax/defer-taxes
Q
Québec Pension Plan
Contact for information on the Québec Pension Plan.
http://www.rrq.gouv.qc.ca/en/retraite/rrq/Pages/calcul_rente.aspx
R
Reconsideration, Appeals and Administrative Fairness Branch
Contact for reconsideration of decisions.
PO Box 9963 Stn Prov Govt
Victoria, BC V8W 9R5
Telephone: 778 698-7750
Fax: 1 855 771-8784
E-mail: RB@gov.bc.ca
Registered Disability Savings Plan (RDSP)
Contact information for any questions relating to the RDSP.
Employment and Social Development Canada
Telephone: 1 800 O-Canada or 1 800 622-6232
https://www.canada.ca/en/employment-social-development/programs/disability/savings.html
Registries Admin Service Desk
Contact for information to find out which PHN should be used.
Ministry of Health
Telephone: 250-952-9137
Email: VSA.REGISTRIESADMIN@gov.bc.ca
Note: Calls to the Registries Admin Service Desk will receive first priority therefore it is best to call rather than sending an email if you need immediate assistance.
Replacing Immigration Documents
Contact to replace immigration documents.
Residential Tenancy Branch
Contact for information about the rights, responsibilities and options of landlords and tenants in BC.
Telephone: (toll free) 1 800 665-8779
Lower Mainland: 604 660-1020
Victoria: 250 387-1602
E-mail: HSRTO@gov.bc.ca
https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies/contact-the-residential-tenancy-branch
S
Senior's Supplement Contact Information
General Inquiries: 1-866-866-0800. Please see the Telephone Inquiry Menu Options for specific details.
Service Canada
Contact information for Service Canada for
- enquiring about federally-funded employment programs available in the community
- locating the nearest CPP office
Service Canada Centre
http://www.servicecanada.gc.ca/tbsc-fsco/sc-hme.jsp?lang=eng
Service Canada Client Call Centre
Contact information for CPP eligibility and statement of contributions.
Service Canada Client Call Centre line: 1-800-277-9914
Sign Language Interpreter – A.S.L. Interpreting Inc
Telephone: 604 817- 2754
Sign Language Interpreter – Island Deaf and Hard of Hearing Centre
Contact for information on sign language interpreters
201-754 Broughton Street
Victoria, BC, V8W 1E1
Telephone: 250 592-8144
Toll-free Phone: 1 800 667-5448
TTY Phone: 250 592-8147
Fax: 250 592-8199
Email: IDHHC - Victoria
101-75 Front Street
Nanaimo, BC V9R 5H9
Telephone: 250 753-0999
Toll-Free: 1 877 424-3323
TTY: 250 753-0977
Toll-Free TTY: 1 877 424-3323
Fax: 250 753-9601
Email: IDHHC - Nanaimo
Website: http://www.idhhc.ca/
Sign Language Interpreter – MCIS Language Services (part of Corporate Supply Agreement)
701 West Georgia Street
Suite 1500
Vancouver BC V7Y 1C6
Contact: Jonathan Carreon
Phone: 1 888 236-8311 or 416 467-3086
http://mcislanguages.com/
Sign Language Interpreter – STILL Interpreting Inc
Telephone: 604 433-6359
Website: http://www.stillinterpreting.com/
Sign Language Interpreter - Wavefront Centre for Communication Accessibility
Contact for information on sign language interpreters
Contacts & Locations: https://www.wavefrontcentre.ca/contact-us/
Website: https://www.wavefrontcentre.ca/acs/
Sponsorship Default Line
Contact for sponsors to inquire about or repay an outstanding sponsorship default debt.
Financial and Administrative Services Branch
Ministry of Social Development and Social Innovation
Telephone: 1-877-815-2363 (select option #6)
StudentAid BC Program
Contact for information on student financial assistance.
Ministry of Advanced Education, Skills and Training
StudentAid BC
https://studentaidbc.ca/
T
Temporary Resident Permit (TRP) for Victims of Family Violence (IRCC)
Translation and Interpretation Services
https://www2.gov.bc.ca/gov/content/bc-procurement-resources/buy-for-government/goods-and-services-catalogue/translation-interpretation-services
Travel Assistance Program (TAP)
Program provided by the Ministry of Health to help alleviate some transportation costs for eligible B.C. residents:
Ministry of Health
https://www2.gov.bc.ca/gov/content/health/accessing-health-care/tap-bc/travel-assistance-program-tap-bc
U
UBC Law Students' Legal Advice Program
Telephone: 604 822-5791
Facsimile: 604 822-1661
http://www.lslap.bc.ca/
V
Veterans Affairs Canada
Contact for information on assistance that may be available to veterans.
Veterans Affairs Canada
http://www.veterans.gc.ca/eng
VictimLink BC
VictimLink BC is a toll-free, confidential, multilingual telephone service available across BC which provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence.
Telephone: 1-800-563-0808
https://www2.gov.bc.ca/gov/content/justice/criminal-justice/victims-of-crime/victimlinkbc
W
Women Against Violence Against Women
Contact for individuals who are in crisis and need immediate help.
Women Against Violence Against Women (WAVAW)
Telephone: 604 255-6228
Crisis Line:
604 255-6344 (Lower Mainland)
1 877 392-7583 (Toll free)
http://www.wavaw.ca/
WorkBC Employment Services Centre locations
For more information regarding WorkBC Employment Services Centre locations throughout BC:
http://www.workbc.ca/WorkBC-Centres.aspx
WorkSafe BC
Contact for information on WorkSafe BC (Workers’ Compensation Board of BC) benefits that may be available to clients.
WorkSafe BC
https://www.worksafebc.com/en/contact-us
