Contacts

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B

C

D

E

F

G

H

I

J

K

L

M

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P

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V

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X

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Z


A


Access Pro Bono Society of British Columbia
300 – 845 Cambie Street
Vancouver, BC V6B 4Z9
Telephone:  604 878-7400
Toll Free:  1-877-762-6664
Facsimile:  604 893-8934
Other Contact information: http://www.accessprobono.ca/contact-apb
Website (Access Pro Bono): http://www.accessprobono.ca/

 


Allowance
Contact for information on the Allowance that may be available to spouses of Old Age Security pensioners.
Human Resources and Skills Development Canada 
http://www.servicecanada.gc.ca/eng/services/pensions/oas/allowance.shtml

 


Allowance for the Survivor
Contact for information on the Allowance for the survivor that may be available to widowed spouses of Old Age Security pensioners. 
Human Resources and Skills Development Canada
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/guaranteed-income-supplement/allowance-survivor.html

 


Applying for a BC Birth Certificate
Contact to apply for a BC birth certificate.
Ministry of Health
British Columbia Vital Statistics Agency
http://www.vs.gov.bc.ca/admin/offices.html


Applying for a SIN
Contact to apply for a SIN.
Service Canada
https://www.canada.ca/en/employment-social-development/services/sin.html

 


Apprenticeship Training
Industry Training Authority Customer Service
800, 8100 Granville Avenue
Richmond, B.C.
V6Y 3T6
Telephone: 778-328-8700
Fax: 778-328-8701
Toll Free (within BC): 1-866-660-6011
E-mail: customerservice@itabc.ca
http://www.itabc.ca/site3.aspx

 


B


BC Bus Pass Program
Online:  New applications, replacement applications, and bus pass program address changes can be submitted using the BC Bus Pass Online Request for Service at www.buspass.gov.bc.ca.

Email: General enquiries can be submitted using the BC Bus Pass General Enquiry Form.  Instructions for emailing the form are available at http://www.buspass.gov.bc.ca

Phone:  General Inquiries 1-866-866-0800. Please see the Telephone Inquiry Menu Options for specific details.
(http://www2.gov.bc.ca/assets/gov/british-columbians-our-governments/organizational-structure/ministries-organizations/social-development-social-innovation/card-telephone.pdf​)

Document Mail
Ministry of Social Development and Poverty Reduction
BC Bus Pass Program
PO Box 9985 Stn Prov Govt
Victoria BC   V8W 9R6

Payment Mail:
Bus Pass Program
Mnistry of Social Development and Poverty Reduction
PO Box 9430 Stn Prov Govt
Victoria BC  V8W 9V2
Fax:  1 855-771-8788

PLEASE NOTE:
To assist with your request, please provide your 9 digit BC Bus Pass Program account number or Social Insurance number. If you require Interpretive Services, please provide your spoken language.
 


BC Bus Passes
Contact to verify whether client has been issued an annual bus pass and resides in an area where the annual bus pass is available.

Ministry of Social Development and Poverty Reduction
BC Bus Pass Program
PO Box 9430 Stn Prov Govt
Victoria BC V8W 9V2

General Inquiries
1-866-866-0800. Please see the Telephone Inquiry Menu Options for specific details.
(http://www2.gov.bc.ca/assets/gov/british-columbians-our-governments/organizational-structure/ministries-organizations/social-development-social-innovation/card-telephone.pdf)

 


BC Dental Association's Find-a-Dentist Search Engine
http://bcdental.org/yourdentalhealth/findadentist.aspx

 


BC Family Bonus Information
Provides information on the BC Basic Family Bonus and the BC Earned Income Benefit.

Ministry of Finance
Revenue Programs
http://www.sbr.gov.bc.ca/individuals/Income_Taxes/FamilyBonus/family_bonus.htm

 


 

BC Hydro
Call for information on the status of a recipient’s BC Hydro account.

BC Hydro and Power Authority
Billing or Account Information
Telephone:
604 224-9376 (In Greater Vancouver)
1 800 224-9376 (Toll Free from Other Areas
http://www.bchydro.com

 


BC Services Card
Contact for information about the BC Services Card
http://bcservicescard.ca

 


Burial on Reserves
Contact to obtain information about burials on reserve.

Indigenous and Northern Affairs Canada (INAC)
British Columbia Region
Suite 600
1138 Melville Street
Vancouver, BC   V6E 4S3
Telephone: 604 775-5100
1 800 567-9064 (for calls within BC only)
Fax: 604 775-7149
E-mail: Infopubs@aandc-aadnc.gc.ca

 


C


Canada Child Benefit
Contact for information on the Canada Child Benefit that may be available to clients for children.

Canada Revenue Agency 
http://www.cra-arc.gc.ca/cctb-gstc/

 


Canada Pension Plan
Contact for information on the Canada Pension Plan.

Employment and Social Development Canada (ESDC)
Canada Pension Plan
https://www.canada.ca/en/services/benefits/publicpensions/cpp.html

 


Canada Pension Plan (CPP) Death Benefit
Contact for information on eligibility for the CPP Death Benefit.

Human Resources and Skills Development Canada
Service Canada
Income Security Programs
Telephone: 1 800 277-9914 (for service in English)
                 1 800 277-9915 (for service in French)
                 1 800 255-4786 TTY/Teletypewriter Users Only
https://www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-death-benefit.html

 


Child and family benefits calculator
Calculator that can be used to see what child and family benefits you may be able to get and how much your payments may be.
http://www.cra-arc.gc.ca/bnfts/clcltr/cfbc-eng.html
 


College of Physicians and Surgeons of British Columbia
To confirm that the medical practitioner is recognized as a specialist in accordance with the bylaws made by the board for the College of Physicians and Surgeons of British Columbia.

https://www.cpsbc.ca/physician_search

 


Community Legal Assistance Society
Suite 300 – 1140 West Pender Street
Vancouver BC V6E 4G1
Telephone: 604-685-3425 (Greater Vancouver)
Toll Free: 1-888-685-6222 (no charge, elsewhere in BC)
http://www.clasbc.net/contact

 


Courthouse Locations 

http://www2.gov.bc.ca/gov/content/justice/courthouse-services/courthouse-locations

 


CPP D&E – Provincial CPP Recovery Program – FASB
All CPP D&E enquiries and applications province-wide are managed by the Provincial CPP Recovery Program – FASB:

Provincial CPP Recovery Program
PO Box 9950 Stn Prov Govt
Victoria, BC V8W 9R3
Toll free fax: 1 866-696-5006
Toll free number: 1 866 866-0800, press option 1, 2, 3 and then 5

 


CPP Statement of Contributions
Contact the Employment and Social Development Canada online to request a CPP Statement of Contributions to be mailed to the applicant’s last known address with the Canada Revenue Agency.

Online General Inquires:
1-800-277-9914 (for English)
1-800-277-9915 (for French)
1-800 255-4786 (YYT device)
Website:  https://www.canada.ca/en/services/benefits/publicpensions/cpp/statement-contributions.html​

 


E


Emergency Social Services
Emergency Social Services (ESS) provides short-term assistance to British Columbians who are forced to leave their homes because of fire, floods, earthquakes or other emergencies. This assistance includes food, lodging, clothing, emotional support and family reunification.

Emergency Social Services
Provincial Emergency Program
Telephone:  1 800 585-9559 (Toll free within BC)
http://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/volunteers/emergency-social-services​
Email: ess@gov.bc.ca

 


Employment and Assistance Appeal Tribunal
Contact for information on the BC Employment and Assistance appeal process.

Employment and Assistance Appeal Tribunal
PO Box 9994 Stn Prov Govt
Victoria, BC  V8W 9R7
Telephone:
250 356-6374
1 866 557-0035 (toll-free long distance)
Fax:          
250 356-9687
1 877 356-9687 (toll-free long distance)
E-mail: eaat@gov.bc.ca
http://www.gov.bc.ca/eaat/

 


Employment Insurance
Contact for information on Employment Insurance benefits that may be available to clients. 

Human Resources and Skills Development Canada
http://www.servicecanada.gc.ca/eng/sc/ei/index.shtml

 


F


Family Bonus
For information on the maximum monthly amount paid by Canada Revenue Agency, visit their website at: 
http://www.cra-arc.gc.ca/bnfts/cctb/cctb_pymnts-eng.html

 


Financial and Administrative Services Branch
Ministry of Social Development and Social Innovation
Financial and Administrative Services Branch (FASB)
PO Box 9950 Stn Prov Govt
Victoria BC  V8W 9R3
Telephone:  1 604-660-1180


Fuel Tax Refund Program
Contact for information on the fuel tax refund that may be available to clients. 

Ministry of Finance
http://www.sbr.gov.bc.ca/business/Consumer_Taxes/Motor_Fuel_Tax/register/register_persons_disabilities.htm

 


G


Government Communications and Public Engagement
Contact for referring all inquiries from the media.

GCPE Director 
Telephone: 250 387-6489
Media Manager
Telephone: 250 387-1412

 


Greyhound
Greyhound Canada is a provider of intercity bus transportation in Canada.
http://www.greyhound.ca/

 


Guaranteed Income Supplement
Contact for information on Guaranteed Income Supplement benefits that may be available to Old Age Security pensioners. 

Human Resources and Skills Development Canada
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/guaranteed-income-supplement.html

 


Guide Dogs and Service Dogs
Contact for information or to apply for provincial certification of a guide dog or service dog.

Ministry of Justice
Security Programs Division
E-mail: GuideandServiceDogs@gov.bc.ca
http://www2.gov.bc.ca/gov/content/justice/human-rights/guide-and-service-dog

 


H


Health Connections Program
A regional travel assistance program that offers subsidized transportation options to help defray costs for rural residents who must travel to obtain non-emergency medical care outside their home community.
http://www.health.gov.bc.ca/tapbc/connections.html

 


Health Insurance BC
Ministry of Health
Medical Services Plan
Telephone: 1-800-663-7100
Email: hlth.mspdes@hibc.gov.bc.ca
http://www.health.gov.bc.ca/insurance/index.html

 


Healthy Kids
Contact for information on optical, hearing instruments, and dental supplements

Contact Centre
General Inquiries: 1-866-866-0800. Please see the Telephone Inquiry Menu Options for specific details.
http://www2.gov.bc.ca/assets/gov/british-columbians-our-governments/organizational-structure/ministries-organizations/social-development-social-innovation/card-telephone.pdf

 


Home Owner Grants
Contact for information on grants that may be available to homeowners. 

Ministry of Finance
http://www.sbr.gov.bc.ca/individuals/Property_Taxes/Home_Owner_Grant/about.htm

 


Hope Air
National charity that helps arrange free air transportation for Canadians who are in financial need and require non-emergency care outside their home communities.
http://www.hopeair.org/

 


Human Resources and Skills Development Canada
Website for locating the nearest CPP office.
http://www.servicecanada.gc.ca/cgi-bin/hr-search.cgi?cmd=lst&pv=bc&ln=eng

 


I


ICBC
Contact for information on ICBC.

Insurance Corporation of BC
http://www.icbc.com

 


Indigenous and Northern Affairs Canada (INAC)
INAC Contact Centre

http://www.aadnc-aandc.gc.ca/eng/1291132820288/1291132853616

 


Information Access Operations (IAO)
Contact for questions related to information access requests under the Freedom of Information and Protection of Privacy Act (FOIPPA):

Ministry of Citizens' Services 
Information Access Operations – Access Request
PO Box 9569 Stn Prov Govt
Victoria BC V8W 9K1
Phone: 250-387-1321
Fax: 250-387-9843
Email: FOI.Requests@gov.bc.ca

Contact for questions related to records management:

Ministry of Citizens' Services 
Information Access Operations – Records Management Inquiry
PO Box 9569 Stn Prov Govt
Victoria BC V8W 9K1
Phone: 250-387-3387
Fax: 250-387-9843
Email: GRS@gov.bc.ca

 


Insurance Corporation of British Columbia
Contact to apply for a driver’s license, BC Services Card, or BC Identification (BCID) card.
http://www.icbc.com/driver-licensing/getting-licensed/Pages/default.aspx

Telephone: 604- 661-2800 (Lower Mainland) 
1-800-663-3051 (from other areas of BC)

For a list of fees for driver’s license, BC Services Card, or BC Identification (BCID) card.
http://www.icbc.com/driver-licensing/visit-dl-office/Pages/Fees.aspx

 


J


Justice Access Centres

http://www2.gov.bc.ca/gov/content/justice/about-bcs-justice-system/legal-help/jac

L


Last Post Fund
Contact to obtain information on funding under the Veterans Affairs Canada Funeral & Burial Program

Last Post Fund
Telephone: 1-800-465-7113
Fax: 514-866-1471
Email: info@lastpost.ca
http://www.lastpostfund.ca/

 


Legal Counsel
Contact for forwarding court order or notice of motion that has been sent to the Employment and Assistance Office.

Ministry of Justice
SD legal counsel
Telephone: 250 356-6466
Fax: 250 356-8992

 


Legal Services Society
Suite 400 – 510 Burrard St
Vancouver BC  V6C 3A8
Legal Aid Applications:
Telephone: 604 408-2172 (Greater Vancouver)
Toll Free: 1-866-577-2525 (no charge, elsewhere in BC)
Facsimile: 604 681-2719
Website:  www.legalaid.bc.ca

 


M


Medical Services Plan
Contact for information on Medical Services Plan coverage.

Ministry of Health
Telephone:
250 382-8406 (Victoria)
604 683-7151 (Vancouver)
1 800 663-7100 (toll-free from other areas of BC)
http://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/contact-us

 


Medical Services Plan Premium Assistance
Contact for information on Medical Services Plan premium assistance.

Ministry of Health
Telephone: 250 382-8406 (Victoria), 604 683-7151 (Vancouver),
1 800 663-7100 (toll-free from other areas of BC)
http://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/premiums

 


Medical Travel Accommodation
Hotel accommodation at discounted rates to patients and their families who are required to travel to out-of-town locations to access non-emergency care.
http://csa.pss.gov.bc.ca/medicaltravel/

 


 

Ministry of Children and Family Development
 

General Information
250-387-7027 (Victoria)
1-877-387-7027 

Provincial After Hours Program (Toll-Free in BC)
1-800-663-9122
604-660-4927 (Metro Vancouver and Outside BC)

Helpline for Children (Toll-free in BC)
310-1234

Helpline for Children (TTY Toll-free in BC)
1-866-660-0505

Foster Parent Support Line (Toll-free in BC)
1-888-495-4440


Ministry of Children and Family Development Centralized Services Hub

Physical Address:

2nd Floor - 765 Broughton St.

Victoria, BC

Mailing Address:

PO Box 9781 Stn Prov Govt

Victoria BC  V8W 9S5

Telephone:   250-356-6085

Facsimile:    250 -387-7756

 


Ministry of Children and Family Development General Enquiry Line
Telephone: 1-877-387-7027 (Toll-Free)

 


O


Old Age Security
Contact for information on how to apply and eligibility

Employment and Social Development Canada (ESDC)
Telephone: 1 800 277-9914
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security.html

 


Online Optical
Contact for Online Optical
Telephone:  1-866-502-2729
https://www.clearly.ca/sdsi

 


P


PharmaCare
Contact for information on PharmaCare.

Ministry of Health
PharmaCare
http://www2.gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents

 


Privacy, Compliance and Training Branch (PCT) Corporate Information and Records Management Office
Contact for questions related to access to, collection, use, storage and disclosure of personal information, privacy impact assessments (PIAs), Information Sharing Agreements (ISAs), or any other matters related to privacy or FOIPPA:

Privacy, Compliance and Training Branch (PCT) 
Corporate Information and Records Management Office
Ministry of Finance
2nd Floor - 617 Government Street
Victoria BC  V8W 9V1
Phone: Privacy Helpline 250-356-1851 
Fax: 250-356-1182
Email: Privacy.Helpline@gov.bc.ca

For Information Incidents (privacy breaches or privacy complaints) contact the Shared Services BC Service Desk at:
250-387-7000 (option 3).

 


Property Tax Deferment Program 
Contact for information on the Property Tax Deferment Program. 

Ministry of Finance
http://www.sbr.gov.bc.ca/individuals/Property_Taxes/Property_Tax_Deferment/ptd.htm

 


Provincial Services Contact Centre
Contact for information or questions about T5007 tax slips.

Ministry of Social Development and Poverty Reduction
Provincial Services Contact Centre
Telephone: 1 877 815-2363 – Option 0

 


Q


Québec Pension Plan
Contact for information on the Québec Pension Plan. 

http://www.rrq.gouv.qc.ca/en/retraite/rrq/Pages/calcul_rente.aspx

 


R


Refundable Medical Expense Supplement
Contact to submit a Funeral Services Billing (HR2817) form for payment of funeral costs.

Ministry of Social Development and Social Innovation
Regional Services Division, Accounts Payable
PO Box 5051, Stn Main
Vancouver, BC  V6B 4A9
Telephone: 604 660-1180 (Financial Administrative Services Branch)

 


Registered Disability Savings Plan (RDSP)
Contact information for any questions relating to the RDSP.

Employment and Social Development Canada
Telephone:  1 800 O-Canada or 1 800 622-6232

https://www.canada.ca/en/employment-social-development/programs/disability/savings.html

 


Registries Admin Service Desk
Contact for information to find out which PHN should be used.

Ministry of Health
Telephone: 250-952-9137
Email: VSA.REGISTRIESADMIN@gov.bc.ca

Note: Calls to the Registries Admin Service Desk will receive first priority therefore it is best to call rather than sending an email if you need immediate assistance.

 


Replacing Immigration Documents
Contact to replace immigration documents.

Citizenship and Immigration Canada
http://www.cic.gc.ca/english/information/applications/certcopy.asp

 


Residential Tenancy Office
Contact for information about the rights, responsibilities and options of landlords and tenants in BC.

Residential Tenancy Office
Information Officer
Telephone: (toll free) 1 800 665-8779
Lower Mainland: 604 660-1020
Victoria: 250 387-1602
E-mail:  HSRTO@gov.bc.ca
http://www.rto.gov.bc.ca/

 


S


Senior's Supplement Contact Information
General Inquiries: 1-866-866-0800. Please see the Telephone Inquiry Menu Options for specific details.

 


Service Canada
Contact information for Service Canada for enquiring about federally-funded employment programs available in the community.

Service Canada Centre
http://www.servicecanada.gc.ca/cgi-bin/hr-search.cgi?cmd=lst&pv=bc&ln=eng

 


Service Canada Client Call Centre
Contact information for CPP eligibility and statement of contributions.

Service Canada Client Call Centre line: 1-800-277-9914

 


Service Delivery Division, Accounts Payable
Contact to submit a Funeral Services Billing (HR2817) form for payment of funeral costs.

Ministry of Social Development and Social Innovation
Service Delivery Division, Accounts Payable
PO Box 5051, Stn Main
Vancouver, BC  V6B 4A9
Telephone: 604 660-1180 (Financial Administrative Services Branch)


Sign Language Interpreter – A.S.L. Interpreting Inc

Telephone: 604 817- 2754


Sign Language Interpreter – Island Deaf and Hard of Hearing Centre

Contact for information on sign language interpreters

201-754 Broughton Street
Victoria, BC, V8W 1E1
Telephone: 250 592-8144
Toll-free Phone: 1 800 667-5448
TTY Phone: 250 592-8147
Fax: 250 592-8199
Email: IDHHC - Victoria

101-75 Front Street
Nanaimo, BC V9R 5H9
Telephone: 250 753-0999
Toll-Free: 1 877 424-3323
TTY: 250 753-0977
Toll-Free TTY: 1 877 424-3323
Fax: 250 753-9601
Email: IDHHC - Nanaimo

Website: http://idhhc.ca/programs-and-services/

 


Sign Language Interpreter – MCIS Language Services (part of Corporate Supply Agreement)
701 West Georgia Street
Suite 1500
Vancouver  BC  V7Y 1C6

Contact:  Jonathan Carreon
Phone:  1 888 236-8311 or 416 467-3086
http://mcislanguages.com/


Sign Language Interpreter - Preferred Interpreters

Contact for information on sign language interpreters

Telephone: 778 588-1870
Email: Preferred.Interpreters@gmail.com
Website: http://www.bookinterpretersonline.com/


Sign Language Interpreter – STILL Interpreting Inc

Telephone: 604 433-6359
Website: http://www.stillinterpreting.com/


Sign Language Interpreter - Western Institute for the Deaf and Hard of Hearing

Contact for information on sign language interpreters

Head Office:
2125 West 7th Ave
Vancouver, BC, V6K 1X9
Telephone: 604 736-7391
TTY: 604 736-2527
Fax: 604 736-4381
Email: info@widhh.com

#514-2525 Willow Street
Vancouver, BC, V5Z 3N8
Telephone: 778 329-0870
TTY: 778 329-0874
Fax: 778 329-0875
E-mail: willowinfo@widhh.com

#260-2755 Lougheed Highway,
Port Coquitlam, BC, V3B 5Y9
Telephone: 604 942-7397
TTY: 604 942-7380
Fax: 604 942-7395
E-mail: tricitiesinfo@widhh.com

Website: http://www.widhh.com/


Sponsorship Default Line
Contact for sponsors to inquire about or repay an outstanding sponsorship default debt. 

Financial Administrative Services Branch
Ministry of Social Development and Social Innovation
Telephone: 1-877-815-2363 (select option #6)

 


StudentAid BC Program
Contact for information on student financial assistance.

Ministry of Advanced Education, Skills and Training
StudentAid BC
https://studentaidbc.ca/

 


T


Translation and Interpretation Services
http://www2.gov.bc.ca/gov/content/governments/services-for-government/bc-bid-resources/goods-and-services-catalogue/translation-interpretation-services#translation

 


Travel Assistance Program (TAP)
Program provided by the Ministry of Health to help alleviate some transportation costs for eligible B.C. residents: 

Ministry of Health
Rural Health
http://www.health.gov.bc.ca/tapbc/

 


U


UBC Law Students' Legal Advice Program
Telephone: 604 822-5791
Facsimile: 604 822-1661
http://www.lslap.bc.ca/

 


Universal Child Care Benefit
Contact for information on the Universal Child Care Benefit that may be available to clients for children.
http://www.cra-arc.gc.ca/bnfts/uccb-puge/menu-eng.html

 


V


Verification of Sponsorship Request
Contact to advise Citizenship and Immigration Canada of sponsorship breakdown.

Citizenship and Immigration Canada
Case Processing Centre (CPC) Mississauga
Fax: 905-803-7833

 


Veterans Affairs Canada
Contact for information on assistance that may be available to veterans. 

Veterans Affairs Canada
http://www.veterans.gc.ca/eng

 


VictimLink BC
VictimLink BC is a toll-free, confidential, multilingual telephone service available across BC which provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence.

Telephone:  1-800-563-0808
http://www.victimlinkbc.ca/

 


W


Women Against Violence Against Women
Contact for individuals who are in crisis and need immediate help.

Women Against Violence Against Women (WAVAW)
Telephone: 604 255-6228
Crisis Line:
604 255-6344 (Lower Mainland)
1 877 392-7583 (Toll free)
http://www.wavaw.ca/

 


WorkBC Employment Services Centre locations
For more information regarding WorkBC Employment Services Centre locations throughout BC:
http://www.workbc.ca/WorkBC-Centres.aspx

 


WorkSafe BC
Contact for information on WorkSafe BC (Workers’ Compensation Board of BC) benefits that may be available to clients.

WorkSafe BC
http://www.worksafebc.com/default.asp