Contact the Residential Tenancy Branch

Contact the Residential Tenancy Branch for information, education and dispute resolution services for landlords and tenants.

***SERVICE ALERT COVID-19***

To encourage social distancing, consultation services are not currently available at the Burnaby Residential Tenancy Branch (RTB) Office. If you have questions about your tenancy, please call or email the RTB or find information on our website. A drop-box at the Burnaby RTB Office is available to submit paper applications, evidence and payment. Notice of Dispute Resolution Hearing packages can be picked up in person at the Burnaby RTB Office and kiosks are available for self-service.

The Burnaby office and telephone contact centre are:

The Residential Tenancy Branch will be closed from 9 a.m. to 11 a.m. on the last Wednesday of each month (including phone and email service). The office will be open from 11 a.m. to 4 p.m. (including phone and email service).

  • Review information on this site to get answers to your questions
  • If you have an open dispute resolution file, have your 6 or 8 digit file number and your Dispute Access Code ready
    • Note:  Your Dispute Access Code is provided to you when you submit your application or if you are the respondent, in the Notice of Dispute Resolution Proceeding served to you by the other party.
 

604-660-1020 (Lower Mainland)
250-387-1602 (Victoria)
1-800-665-8779

 

HSRTO@gov.bc.ca
Note: Evidence cannot be submitted by email.

Please arrive at least 60 minutes before closing so that there’s enough time to process your application or answer questions.

Lower Mainland

***SERVICE ALERT COVID-19***

To encourage social distancing,consultation services are not currently available at the Burnaby Residential Tenancy Branch (RTB) Office. If you have questions about your tenancy, please call or email the RTB or find information on our website. A drop-box at the Burnaby RTB Office is available to submit paper applications, evidence and payment. Notice of Dispute Resolution Hearing packages can be picked up in person at the Burnaby RTB Office and kiosks are available for self-service.

400 - 5021 Kingsway
Burnaby, BC V5H 4A5
Map

The Residential Tenancy Branch will be closed from 9 a.m. to 11 a.m. on the last Wednesday of each month (including phone and email service). The office will be open from 11 a.m. to 4 p.m. (including phone and email service).

***Close until further notice*** Community Outreach Office

Our community outreach office provides limited services for in person visits. Staff are able to provide information or assist with completing application forms. Please arrive at least 60 minutes before closing so that there’s enough time to answer your questions.

***CLOSED until further notice - Four Directions 

390 Main Street
Entrance is on Hastings Street
Vancouver, BC V6A 2T1

Closed until further notice
Monday to Friday
9:00 a.m.-12:00 p.m. and 12:30 p.m. - 4:00 p.m.

Closed from 9 a.m. to 12:30 p.m. on the last Wednesday of each month. The office will be open from 12:30 p.m. to 4:00 p.m. 

Map

No payments: Applications that require payment cannot be submitted at the outreach office.

Submitting evidence: The Four Directions community outreach location is limited in the amount and type of evidence that can be accepted.

The office:

  • Does not accept photographs and other digital evidence (e.g. no USB sticks, no DVDs)
  • Can only accept evidence submissions that are 20 pages or less (must be on faxable pages that are 8.5" X 11")

See how to submit evidence

New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, B.C. Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day.

 

The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: July 16, 2020.