Contact the Residential Tenancy Branch
Contact the Residential Tenancy Branch for information, education and dispute resolution services for landlords and tenants.
Can't find your Dispute Access Code? Email my Dispute Access Code
If you have questions about your tenancy, please call or email the RTB or find information on our website.
A drop-box at the Burnaby RTB Office is available to submit paper applications, evidence and payment. Notice of Dispute Resolution Hearing packages can be picked up in person at the Burnaby RTB Office and kiosks are available for self-service.
The telephone contact centre hours are:
- Open Monday to Friday, 9:00 a.m. – 4:00 p.m.
- Closed weekends and government holidays
The Residential Tenancy Branch will be closed from 9 a.m. to 11 a.m. on the last Wednesday of each month (including phone and email service). The office will be open from 11 a.m. to 4 p.m. (including phone and email service).
- Review information on this site to get answers to your questions
- TIP: If calling or visiting an RTB location, please have your questions written down ahead of time or any documents relating to your tenancy issues with you. This will make the interview more efficient and will ensure that all your questions are answered.
- If you have an open dispute resolution file, have your 6 or 8 digit file number and your Dispute Access Code ready
- Note: Your Dispute Access Code is provided to you when you submit your application or if you are the respondent, in the Notice of Dispute Resolution Proceeding served to you by the other party.
604-660-1020 (Lower Mainland)
250-387-1602 (Victoria)
1-800-665-8779
HSRTO@gov.bc.ca
Note: Evidence cannot be submitted by email.
***Please note due to resourcing issues responses to emails can be expected to take up to 5 days, for immediate service please call the RTB - 1-800-665-8779
If you have questions about your tenancy, please call or email the RTB or find information on our website.
A drop-box at the Burnaby RTB Office is available to submit paper applications, evidence and payment. Notice of Dispute Resolution Hearing packages can be picked up in person at the Burnaby RTB Office and kiosks are available for self-service.
400 - 5021 Kingsway
Burnaby, BC V5H 4A5
Map
The Residential Tenancy Branch will be closed from 9 a.m. to 11 a.m. on the last Wednesday of each month (including phone and email service). The office will be open from 11 a.m. to 4 p.m. (including phone and email service).
*** Permanently Closed ** Community Outreach Office
The Residential Tenancy Branch Community Outreach office has permanently closed.
Please click here for information on how to submit a complaint.
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The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: April 26, 2023.
