Contact the Residential Tenancy Branch

Contact the Residential Tenancy Branch (RTB) for information, education, resources and dispute resolution services for tenants and landlords.

English | Français

The Residential Tenancy Branch has staff available to support landlords and tenants throughout the tenancy process. Before contacting the RTB, we recommend reviewing our website for detailed information about laws, requirements and best practices for landlords and tenants in B.C.

On this page

• Speak to an information officer
• Apply for dispute resolution
• Documents and fees
• Submit a complaint about the Residential Tenancy Branch

Speak to an information officer

Our information officers can:

• Explain tenancy regulations
• Answer your questions about the rights and responsibilities of landlords and tenants
• Describe the dispute process
• Update you on the status of your dispute

Note: Information officers cannot provide legal advice.

Our call centre and branch office are open Monday to Friday 9 am to 4 pm except for statutory holidays. On the last Wednesday of the month, they are open 11 am to 4 pm.

Phone

• Lower Mainland: 604-660-1020
• Victoria: 250-387-1602
• Elsewhere in B.C.: 1-800-665-8779

To have a productive conversation, before you call the RTB:

• Write down your questions
• Have the documents related to your issue available
• If you have an open dispute resolution, have your file number and Dispute Access Code ready

Email

HSRTO@gov.bc.ca

Email responses to questions can take up to 5 days. You may not apply for dispute resolution by email. Please do not submit evidence by email.

In person

You can speak to an information officer in person at our branch office in Burnaby.

Apply for dispute resolution

Dispute resolution is the formal process to resolve conflicts between landlords and tenants. It should be the last step in dealing with a tenancy conflict, if you're unable to resolve the issue yourself.

Learn what dispute resolution options are available and how to apply.

Documents and fees

If you want to pick up paper forms and hearing packages, or pay fees in person, you can do so at our Burnaby office, or any Service BC office in the province.

You can submit paper forms, applications or evidence by mail, fax or in person.

Mail

400-5021 Kingsway, Burnaby, BC V5H 4A5

Fax

• Lower Mainland: 604-660-2323
• Elsewhere in B.C.: 1-866-341-1269

RTB Burnaby office

400-5021 Kingsway, Burnaby, BC V5H 4A5

Open Monday to Friday 9 am to 4 pm except for statutory holidays. On the last Wednesday of the month, the office is open 11 am to 4 pm.

Service BC

Find your closest Service BC office.

Note that Service BC staff are not able to answer questions about tenancy disputes.

Submit a complaint about the Residential Tenancy Branch

The Residential Tenancy Branch reviews feedback and complaints about staff conduct and the dispute resolution hearing process. Dispute resolution hearing decisions are final and not part of the RTB complaint process.

Learn how to submit a complaint.