Gambling registration and certification questions and contact information

Do you have questions about gambling registration and certification in B.C.? Are you looking for contact information to send supporting documents related to a gambling registration or certification application?

Learn more:  

Application Questions

If you have questions about applying for gambling registration or certification or you are wondering about an application you submitted, try the following resources.

Gambling Registration and Certification Information:
These links provide detailed how-to-apply information and as well as links to related documents and forms. Please take some time to review this information before contacting us by phone.

Asking Questions by Email or Phone:
If you can't find the answer you're looking for in the information at the links above, email or call us using the information below in the Email & Phone Contacts section.

Email & Phone Contacts

To ask questions about gambling registration or certification by email or phone, use the following addresses and phone numbers.

Email (general):
Email (gambling services providers only):
Email (gambling/gaming workers & lottery retailers only):
Phone (Victoria): 250-387-5311
Toll Free within Canada/USA: 1-800-663-7867 (ask to be transferred to the number above)

Mail & Courier Addresses

Use the following addresses to mail or courier documents related to your gambling registration or certification.

There have been recent changes to our office space and we no longer have a reception area. For that reason, we ask that all documents and packages be sent by mail or courier. 

Gaming Policy and Enforcement Branch
3rd Floor, 910 Government Street
Victoria, B.C.  V8W 1X3

Gaming Policy and Enforcement Branch
PO Box 9202, Stn. Prov. Govt.
Victoria, B.C.  V8W 9J1