Contact Us About Gambling in B.C.
Find contact information and addresses related to gambling regulation in B.C. If you have questions about, or need to send documentation for, gambling event licences, gaming grants, horse racing, gambling registration, and more, click below to see email addresses, mailing addresses, and phone numbers.
Email & Phone Contacts
Phone (Victoria): 250 387-5311 opt. 1
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)
Fax: 250 356-8149
Mail & Courier Addresses
Gaming Policy and Enforcement Branch
3rd Floor, 910 Government Street
Victoria, B.C. V8W 1X3
Gaming Policy and Enforcement Branch
PO Box 9310, Stn. Prov. Govt.
Victoria, B.C. V8W 9N1
Email & Phone Contacts
Email (gambling services providers only): Gaming.Registration@gov.bc.ca
Phone (Victoria): 250 356-0663
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)
Mail & Courier Addresses
Gaming Policy and Enforcement Branch
3rd Floor, 910 Government Street
Victoria, B.C. V8W 1X3
Gaming Policy and Enforcement Branch
PO Box 9202, Stn. Prov. Govt.
Victoria, B.C. V8W 9J1
Email & Phone Contacts
Phone (Greater Vancouver): 604 660-0245 Option 4
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)
Mail & Courier Addresses
Gaming Policy and Enforcement Branch - Racing Division
#220 - 4370 Dominion Street
Burnaby, B.C. V5G 4L7
Email & Phone Contacts
Phone (Victoria): 250 387-5311
Phone (Greater Vancouver): 604 660-0245
Phone (Kelowna): 250 861-7363
Phone (Prince George): 250 612-4122
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)
Mail & Courier Addresses
Gaming Policy and Enforcement Branch
#220 - 4370 Dominion Street
Burnaby, B.C. V5G 4L7
F. Responsible & Problem Gambling Inquiries & Addresses
Email & Phone Contacts
Mailing Address
B.C. Responsible & Problem Gambling Program
PO Box 9311, Stn. Prov. Govt.
Victoria, B.C. V8W 9N1
Email & Phone Contacts
Phone (Victoria): 250 387-5311
Phone (Greater Vancouver): 604 660-0245
Phone (Kelowna): 250 861-7363
Phone (Prince George): 250 612-4122
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)
Mail & Courier Addresses
Gaming Policy and Enforcement Branch
#408 - 4603 Kingsway Avenue
Burnaby, B.C. V5H 4M4
Victoria Head Office, Gaming Policy and Enforcement Branch
Location: 3rd Floor, 910 Government Street, Victoria, B.C. V8W 1X3
Burnaby Head Offices for Audit, Investigation and Racing
Locations:
#220 - 4370 Dominion Street, Burnaby, B.C. V5G 4L7 (audit and racing)
#408 - 4603 Kingsway Avenue, Burnaby, B.C. V5H 4M4 (investigations)
Kelowna Regional Office
Location: #200 - 1517 Water Street, Kelowna, B.C. V1Y 1J8
Prince George Regional Office
Location: #211 - 1577 7th Avenue, Prince George, B.C. V2L 3P5
- CommunityGamingGrants@gov.bc.ca (gaming grant messages)
- Gaming.Branch@gov.bc.ca (all other messages)
Email Tips
If you applied for a gaming grant or gambling event licence, or if you are planning to, the following tips can help you avoid common email pitfalls that may prevent you from receiving important messages about your gaming grant applications or special approval requests.
Email Tip #1 - Allow messages from our online service email addresses
Make sure that your email program or email service is set up to allow messages from the following email addresses:
- GamingOnlineService@gov.bc.ca
- Gaming.Branch@gov.bc.ca
- Gaming.Grants@gov.bc.ca
- CommunityGamingGrants@gov.bc.ca
Most email programs and services have an "allowed senders" list. Check your program's help resources for information on how to adjust this list.
Email Tip #2 - Check your junk/spam folders
Check your junk mail and spam mail folders in your email program or service for messages from the the email addresses mentioned in Tip #1 above.
Your email program or service might automatically place messages from our online service system into one of these folders instead of your inbox. To reduce the chances of this happening, see Tip #1 above.
Questions
If you have questions or concerns about receiving email messages related to your applications or special approval requests, please get in touch with us using the information on this page.