Contact Us About Gambling in B.C.

Find contact information and addresses related to gambling regulation in B.C. If you have questions about, or need to send documentation for, gambling event licences, gaming grants, horse racing, gambling registration, and more, click below to see email addresses, mailing addresses, and phone numbers.

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A. Community Gaming Grant Inquiries & Addresses

To inquire about gaming grant applications, or to submit documentation related to a grant application, see Gaming Grants Questions & Contact Information.
 

B. Gambling Event Licence Inquiries & Addresses

To inquire about gambling event licences, or to submit documentation related to a licence application, use the contact information below. 
There have been recent changes to our office space and we no longer have a reception area. For that reason, we ask that all documents and packages be sent by mail or courier. 

Email & Phone Contacts

Email: Gaming.Licensing@gov.bc.ca
Phone (Victoria): 250 387-5311 opt. 1
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)
Fax: 250 356-8149

Mail & Courier Addresses

Courier/Location:
Gaming Policy and Enforcement Branch
3rd Floor, 910 Government Street
Victoria, B.C.  V8W 1X3
Mail:
Gaming Policy and Enforcement Branch
PO Box 9310, Stn. Prov. Govt.
Victoria, B.C.  V8W 9N1
 

C. Gambling Registration & Certification Inquiries & Addresses

To inquire about gambling registration or certification, or to submit documentation related to registration use the contact information below.
There have been recent changes to our office space and we no longer have a reception area. For that reason, we ask that all documents and packages be sent by mail or courier. 

Email & Phone Contacts

Email (general): Gaming.Branch@gov.bc.ca
Email (gambling services providers only): Gaming.Registration@gov.bc.ca
Phone (Victoria): 250 356-0663
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)

Mail & Courier Addresses

Courier/Location:
Gaming Policy and Enforcement Branch
3rd Floor, 910 Government Street
Victoria, B.C.  V8W 1X3
Mail:
Gaming Policy and Enforcement Branch
PO Box 9202, Stn. Prov. Govt.
Victoria, B.C.  V8W 9J1
 

D. Horse Racing Inquiries & Addresses

To inquire about horse racing, or to submit documentation related to a horse racing registration and licence application, use the contact information below.

Email & Phone Contacts

Email: GPEB.Horse.Racing@gov.bc.ca
Phone (Greater Vancouver): 604 660-0245 Option 4
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)

Mail & Courier Addresses

Mail/Location:
Gaming Policy and Enforcement Branch - Racing Division
#220 - 4370 Dominion Street
Burnaby, B.C.  V5G 4L7
 

E. Audit & Compliance Inquiries & Addresses

To inquire about gambling industry audits or charitable organization audits related to gambling event licences or gaming grants use the contact information below.

Email & Phone Contacts

Email: Gaming.Branch@gov.bc.ca
Phone (Victoria): 250 387-5311
Phone (Greater Vancouver): 604 660-0245
Phone (Kelowna): 250 861-7363
Phone (Prince George): 250 612-4122
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)

Mail & Courier Addresses

Mail/Location:
Gaming Policy and Enforcement Branch
#220 - 4370 Dominion Street
Burnaby, B.C.  V5G 4L7
 

F. Responsible & Problem Gambling Inquiries & Addresses

To inquire about B.C. Responsible and Problem Gambling Program services or if you have feedback or questions about the program, use the contact information below.

Email & Phone Contacts

Email: problem.gambling@gov.bc.ca
Phone (Victoria): 250 387-5311
Fax: 250 356-8237
BC Gam Info Line (24/7 Toll Free): 1 888 795-6111

Mailing Address

Mail:
B.C. Responsible & Problem Gambling Program
PO Box 9311, Stn. Prov. Govt.
Victoria, B.C.  V8W 9N1
 

G. Gambling Enforcement & Investigation Inquiries & Addresses

To inquire about gambling enforcement and investigations, or to submit investigation documentation, use the contact information below.

Email & Phone Contacts

Email: Gaming.Branch@gov.bc.ca
Phone (Victoria): 250 387-5311
Phone (Greater Vancouver): 604 660-0245
Phone (Kelowna): 250 861-7363
Phone (Prince George): 250 612-4122
Toll Free within Canada/USA: 1 800 663-7867 (ask to be transferred to the number above)

Mail & Courier Addresses

Mail/Location:
Gaming Policy and Enforcement Branch
#408 - 4603 Kingsway Avenue
Burnaby, B.C.  V5H 4M4
 

H. Gaming Policy & Enforcement Branch Offices

Services provided at these offices vary. Please contact us by phone or email before you visit an office in person.

Victoria Head Office, Gaming Policy and Enforcement Branch

Phone: 250 387-5311
Location: 3rd Floor, 910 Government Street, Victoria, B.C.  V8W 1X3

Burnaby Head Offices for Audit, Investigation and Racing

Phone: 604 660-0245
Locations:
#220 - 4370 Dominion Street, Burnaby, B.C.  V5G 4L7 (audit and racing)
#408 - 4603 Kingsway Avenue, Burnaby, B.C.  V5H 4M4 (investigations)

Kelowna Regional Office

Phone: 250 861-7363
Location: #200 - 1517 Water Street, Kelowna, B.C.  V1Y 1J8

Prince George Regional Office

Phone: 250 612-4122
Location: #211 - 1577 7th Avenue, Prince George, B.C.  V2L 3P5
 

I. File a Criminal or Regulatory Complaint

To submit a complaint or allegation of criminal or regulatory wrongdoing in gambling or horse racing in B.C., visit the following link:
If you do not wish to file an official complaint under the Gaming Control Act, but wish to submit feedback or ask a question of a general nature, you may submit the question by sending an email. See the "Submit Questions & Feedback by Email" section below
 

J. Submit Questions & Feedback by Email

Use your email program (Outlook Express, Hotmail, Gmail, etc.) to send a message to one of the following email addresses (click on the link or copy and paste the address):

 

Email Tips

If you applied for a gaming grant or gambling event licence, or if you are planning to, the following tips can help you avoid common email pitfalls that may prevent you from receiving important messages about your gaming grant applications or special approval requests.

Email Tip #1 - Allow messages from our online service email addresses

Make sure that your email program or email service is set up to allow messages from the following email addresses:

  • GamingOnlineService@gov.bc.ca
  • Gaming.Branch@gov.bc.ca
  • Gaming.Grants@gov.bc.ca
  • CommunityGamingGrants@gov.bc.ca

Most email programs and services have an "allowed senders" list. Check your program's help resources for information on how to adjust this list.

Email Tip #2 - Check your junk/spam folders

Check your junk mail and spam mail folders in your email program or service for messages from the the email addresses mentioned in Tip #1 above.

Your email program or service might automatically place messages from our online service system into one of these folders instead of your inbox. To reduce the chances of this happening, see Tip #1 above.

Questions

If you have questions or concerns about receiving email messages related to your applications or special approval requests, please get in touch with us using the information on this page.