Practitioner & Professional Resources: Contact Us
Last updated on October 6, 2025Due to the BC General Employees’ Union (BCGEU) and Canada Post job actions, Health Insurance BC (HIBC) services may be affected including:
- Receipt and delivery of mail
- Processing and response to forms and letters sent to HIBC
- HIBC phone response times
During the job action period: for the quickest possible processing time, please use online or fax submission of forms and other documents where possible. If you have submitted a form or other document to HIBC, please allow 21 business days for processing before contacting HIBC regarding the status.
Beneficiaries may experience delays receiving BC Services Cards during the Canada Post job action.
By Mail
Medical Services Plan
PO Box 9480 Stn Prov Govt
Victoria, B.C. V8W 9E7
By Phone
The Health Insurance BC practitioner assistance and inquiries phone number is temporarily out of service. We apologize for any inconvenience this may cause. To avoid further delays or disconnected calls, please check back here to confirm that service has been restored before calling HIBC.
For practitioner assistance and inquiries.
Vancouver: (604) 456-6950
Elsewhere in B.C.: 1-866-456-6950
By Fax
The Health Insurance BC information by fax phone number is temporarily out of service. We apologize for any inconvenience this has caused. To access and download HIBC forms, payment schedule details, and other information, please use resources available on this website until service is restored.
Some Health Insurance BC practitioner fax lines may be temporarily out of service. We apologize for any inconvenience this may cause. Before submitting any faxes to HIBC: please check back here to confirm that service has been restored.
| Number | Description |
|
Billing Support Fax: (250) 405-3593 |
Assists with Practitioner billing; payment schedule/fee item questions; handles adjudication disputes and overage claims.
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Benefit Services Fax: (250) 405-3593 |
Handles pay-patient claims, benefits entitlement, and responds to public and third party claims information requests. |
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Provider Services Fax: (250) 405-3592 |
Responsible for practitioner registration, opting-in/out, assignment of payment, electronic claims submission, direct bank deposit, locum programs, northern and rural programs. |
|
Out of Country Claims Fax: (250) 405-3588 |
Handles payment of claims for insured medical services provided outside British Columbia. |
Information-by-Fax Service
Using a touch tone phone, select a publication and enter your fax number. The system will then fax the selection to you. This includes publications, forms, information on close-off dates, payment schedule and fee item information, and RSA/NITA programs.
Telephone: (250) 356-9605
Coverage Enquiries
The Health Insurance BC coverage enquiries phone number is temporarily out of service. We apologize for any inconvenience this may cause. To avoid delays or disconnected calls, please check back here to confirm that service has been restored before contacting HIBC.
This automated service handles coverage enquiries using an interactive voice response (IVR) system.
The patient's personal health number (PHN) must be provided.
(If the PHN is unknown, fax a request on a coverage research form to (250) 405-3592.)
Victoria: (250) 383-1226
Vancouver: (604) 669-6667
Elsewhere in B.C.: 1-800-742-6165
If a patient needs to contact MSP about coverage, see MSP Contacts for B.C. Residents for suggested options.
Alternative Payments Program
Administers alternative payment arrangements for physicians. See Alternative Payments Program.
Telephone: (250) 952-3200
Fax: (250) 952-3486
Billing Integrity Program
Monitors, audits and investigates the billing patterns of medical and health care practitioners. See Billing Integrity Program.
Telephone: 250-952-2484
E-mail: hlth.bip@gov.bc.ca
Travel Assistance Program
Physicians can order Travel Assistance Program (TAP BC) forms by:
Telephone: Call 1-800-661-2668 (toll-free in B.C.) or (250) 952-2657 (in Victoria). This is the automated TAP line at Health Insurance BC (HIBC) and the physician’s MSP Payee Number is required for entry.
Facsimile: Fax your request to HIBC Provider Services at (250) 405-3592. Please provide the physician’s name, full mailing address, and MSP Practitioner Number.
For all other physician TAP queries, please contact 1-866-456-6950 (toll-free in B.C.) and select Provider Services to speak to a client service representative.
Publication Services
Produces publications, education materials and corporate communications for the Medical Services Division and the Medical Services Commission.
Telephone: (250) 952-1169
Fax: (250) 952-3133
Guidelines and Protocols Advisory Committee
Guidelines and Protocols Advisory Committee
PO Box 9642 Stn Prov Govt
Victoria, B.C. V8W 9P1
Email: hlth.guidelines@gov.bc.ca
*Please note: Only enquiries specific to guidelines and protocols will be acknowledged via this e-mail address. We regret we are unable to respond to enquiries concerning other program or business areas.
Teleplan Support Centre
Use this toll-free service to reach the Teleplan Support Centre about electronic billing problems, liaison with software vendors, electronic remittance statements and refusals, resetting of passwords and assistance with technical problems.
Vancouver: (604) 456-6950
Elsewhere in B.C.:1-866-456-6950
Claims Services
Central access point for information on claims, payments, patient status, third party payments, registration, billing, locum and rural programs, out of country claims, and info-by-fax. Includes the Billing Support, Benefit Services, Provider Services and Out of Country Claims departments. When calling, please have the appropriate information ready (e.g. patient name and PHN, data centre/sequence number, date of service, practitioner number, payment number).
Vancouver: (604) 456-6950
Elsewhere in B.C.: 1-866-456-6950