Practitioner & Professional Resources: Contact Us

By Mail

Medical Services Plan
PO Box 9480 Stn Prov Govt
Victoria, B.C. V8W 9E7

By Phone

For practitioner assistance and inquiries.

Vancouver: (604) 456-6950
Elsewhere in B.C.: 1-866-456-6950

By Fax

Number	Description
Billing Support Fax: (250) 405-3593	Assists with Practitioner billing; payment schedule/fee item questions; handles adjudication disputes and overage claims.
Benefit Services Fax: (250) 405-3593	Handles pay-patient claims, benefits entitlement, and responds to public and third party claims information requests.
Provider Services Fax: (250) 405-3592	Responsible for practitioner registration, opting-in/out, assignment of payment, electronic claims submission, direct bank deposit, locum programs, northern and rural programs.
Out of Country Claims Fax: (250) 405-3588	Handles payment of claims for insured medical services provided outside British Columbia.

Information-by-Fax Service

Using a touch tone phone, select a publication and enter your fax number. The system will then fax the selection to you. This includes publications, forms, information on close-off dates, payment schedule and fee item information, and RSA/NITA programs.

Telephone: (250) 356-9605

Coverage Enquiries

This automated service handles coverage enquiries using an interactive voice response (IVR) system.
The patient's personal health number (PHN) must be provided.
(If the PHN is unknown, fax a request on a coverage research form to (250) 405-3592.)

Victoria: (250) 383-1226
Vancouver: (604) 669-6667
Elsewhere in B.C.: 1-800-742-6165

If a patient needs to contact MSP about coverage, see MSP Contacts for B.C. Residents for suggested options.

Alternative Payments Program

Administers alternative payment arrangements for physicians. See Alternative Payments Program.

Telephone: (250) 952-3200
Fax: (250) 952-3486

Billing Integrity Program

Monitors, audits and investigates the billing patterns of medical and health care practitioners. See Billing Integrity Program.

Telephone: 250-952-2484
E-mail: hlth.bip@gov.bc.ca

Travel Assistance Program

Physicians can order Travel Assistance Program (TAP BC) forms by:

Telephone: Call 1-800-661-2668 (toll-free in B.C.) or (250) 952-2657 (in Victoria). This is the automated TAP line at Health Insurance BC (HIBC) and the physician’s MSP Payee Number is required for entry.

Facsimile: Fax your request to HIBC Provider Services at (250) 405-3592. Please provide the physician’s name, full mailing address, and MSP Practitioner Number.

For all other physician TAP queries, please contact 1-866-456-6950 (toll-free in B.C.) and select Provider Services to speak to a client service representative.

Publication Services

Produces publications, education materials and corporate communications for the Medical Services Division and the Medical Services Commission.

Telephone: (250) 952-1169
Fax: (250) 952-3133

Guidelines and Protocols Advisory Committee

Guidelines and Protocols Advisory Committee
PO Box 9642 Stn Prov Govt
Victoria, B.C. V8W 9P1

Email: hlth.guidelines@gov.bc.ca

*Please note: Only enquiries specific to guidelines and protocols will be acknowledged via this e-mail address. We regret we are unable to respond to enquiries concerning other program or business areas.

Teleplan Support Centre

Use this toll-free service to reach the Teleplan Support Centre about electronic billing problems, liaison with software vendors, electronic remittance statements and refusals, resetting of passwords and assistance with technical problems.

Vancouver: (604) 456-6950
Elsewhere in B.C.:1-866-456-6950

Claims Services

Central access point for information on claims, payments, patient status, third party payments, registration, billing, locum and rural programs, out of country claims, and info-by-fax. Includes the Billing Support, Benefit Services, Provider Services and Out of Country Claims departments. When calling, please have the appropriate information ready (e.g. patient name and PHN, data centre/sequence number, date of service, practitioner number, payment number).