Make a Complaint

Try to resolve disputes informally. If this isn't possible, you can submit a complaint to resolve a problem at work. For example, you can request payment for wages that you are owed.


Explore solutions


Answer questions to find solutions for work problems.

Use Solution Explorer


Ask for help


Get information about how to deal with workplace issues.

Talk to someone

 


Are you working for the same employer where the issue happened?

Working for the same employer. Issues will be reviewed up to one year before the date your complaint is received. You can ask that your complaint be kept confidential to protect your working relationship with your employer.

Not working for the same employer. You must file your complaint within six months of your last day of work. Issues from the last year of your employment will be reviewed.


File your complaint online


You can fill and submit your complaint online in about 15 minutes.

Submit a complaint


Other ways to submit a complaint


You can submit a complaint by mail, fax or in person using the printable Complaint Form (PDF, 298 KB).

 

After a complaint is filed, all parties are contacted and the provisions of the Act are explained. Many complaints are resolved at this stage.

Your complaint may proceed to investigation, mediation or complaint hearing. Resolution can happen through one of these processes.

If a complaint is not resolved voluntarily, the Director of Employment Standards will issue a written decision called a determination that will include mandatory administrative penalties for every contravention of the Act. The Director will then collect outstanding wages and penalties.

If you want to appeal a decision, follow the appeal process with the Employment Standards Tribunal.