WorkSafeBC & Reporting Injuries
WorkSafeBC requires that all serious incidents and accidents be immediately reported and investigated.
The Workers Compensation Act regulates that WorkSafeBC must be notified in the case of a worker's death or a serious injury.
Report the following within 72 hours if:
- A first aid attendant recommends an employee seek medical treatment
- The injury requires medical treatment
- The worker receives medical treatment for the injury
- The worker is unable to return to work beyond the day of the injury
- The injury or accident results, or is claimed to result, in the breakage of an artificial member, eyeglasses, dentures or a hearing aid
- The employee or WorkSafeBC has requested that an employer's report be sent
WorkSafeBC also requires immediate notification of:
- A major failure or collapse of a structure, equipment, construction support system or excavation
- A major release of a hazardous material
- Other serious mishap, such as multiple employees requiring first aid treatment
Report all serious incidents to the WorkSafeBC prevention emergency line.
- Lower Mainland: 604 276-3301
- Toll-free: 1 888 621-7233
Report fatalities/serious injuries immediately to:
- The police
- The director of the program area
- The head of the BC Public Service Agency
- The BC Public Service Agency’s 24-hour emergency safety line at 250 952-0911
- This number is for employees of the BC Provincial Government and their managers only. If you are not employed by the BC Provincial Government please call WorkSafe BC at 1.888.621.SAFE (7233)
- WorkSafeBC's Prevention Emergency Line:
- Lower Mainland: 604 276-3301
- Toll-free: 1 888 621-7233
In the event of a serious incident in your workplace, contact the BC Public Service Agency's 24-hour emergency safety line at 250 952-0911 for immediate assistance. This number is for employees of the BC Provincial Government and their managers only. If you are not employed by the BC Provincial Government please call WorkSafe BC at 1.888.621.SAFE (7233.)
Supervisors are required to complete a WorkSafeBC report whenever an incident or injury occurs—even if it seems minor.
Employees can apply to receive WorkSafeBC benefits if a workplace injury causes them to be absent from work:
- If the employee loses time from work or seeks medical attention, incidents and injuries must be reported using the Safety Incident Reporting Portal (Form 7) within three business days of either the occurrence of the incident or when you first became aware of the injury. The payroll information will be completed and forwarded to WorkSafeBC on your behalf. Don't send the form directly to WorkSafeBC or to payroll.
- If the employee doesn't seek medical attention and doesn't lose time from work, complete the Employer’s Report of Injury or Occupational Disease (Form 7) and keep it on file instead of submitting it. It'll serve as record if a claim is made at a later date.
Learn more about time incidents in Employer Information and Procedure for WorkSafe BC Claims (PDF, 579KB).
Changes to Section 5.1 of the Workers Compensation Act have expanded the scope of how mental health disorders relating to the workplace may be accepted. The Act now provides coverage for mental disorders if the disorder is caused by the workplace.
WorkSafeBC continues to provide compensation for conditions such as Post Traumatic Stress Disorder (PTSD) due to things like witnessing a disturbing event (such as a robbery or violent act), but WorkSafeBC can now provide compensation for a mental disorder caused by significant workplace stressors such as bullying or harassment.
In order to receive compensation, a claimant must prove that the issues occurred at or because of work. WorkSafeBC will contact the worksite to investigate the claim.
If WorkSafeBC verifies the event(s), the claimant will need to receive a diagnosis by a psychologist or psychiatrist from the current American Psychiatric Association's Diagnostic and Statistical Manual of Mental Disorders (DSM), which must determine that the condition was predominately caused by the workplace.
"Stress" isn't recognized in the current DSM, and therefore isn't compensable.
If an employee believes they have a mental condition linked to their work or workplace, they need to submit Worker's Report of Injury or Occupational Disease to Employer (Form 6A) (PDF, 155KB) to their supervisor and file a WorkSafeBC claim. More information can be found through the WorkSafeBC Claims website.
Mental disorder claims are processed the same as other types of claims.
Bullying & Harassment Claims
Employees that believe they are being bullied or harassed can also file a WorkSafeBC claim.
If you're a supervisor who receives a claim that alleges bullying or harassment:
- Get the details of the incident(s) by having the employee complete a Worker's Report of Injury or Occupational Disease to Employer (Form 6A) (PDF, 155KB). The employee should report the injury to WorkSafeBC by telephone: 1 888 WORKERS (1 888 967-5377), or by completing a WorkSafeBC Application for Compensation and Report Injury or Occupational Disease (Form 6) and submit it directly to WorkSafeBC.
- As the employer, you must submit information to the Safety Incident Reporting Portal (Form 7). They'll complete the payroll information and forward the report to WorkSafeBC on your behalf. Don't send the form directly to WorksafeBC or to payroll.
- It's imperative that you ensure an investigation into the bullying or harassment is initiated. Learn more about addressing bullying.
Supervisors may have contact with WorkSafeBC under the following circumstances:
- You report an accident or injury to WorkSafeBC, where required by the Occupational Health and Safety Regulation and the Workers Compensation Act
- A WorkSafeBC officer arrives to conduct an inspection of your workplace
- A WorkSafeBC officer investigates a serious accident or incident at your workplace
- WorkSafeBC contacts you regarding a claim
- You're appealing a claim
- A worker is returning to work
- You receive an order or penalty as a result of non-compliance with the Workers Compensation Act and Occupational Health and Safety Regulation
Early Intervention & Return to Work e-Learning Series
These e-learning courses for supervisors will help you manage your employees who are ill or injured, whether they are still at work, off work or returning to work after a period of absence. These are quick e-learning modules that only take a few minutes to work through and give supervisors essential information on dealing with sick leave, the Managing Employee Health Issues at Work program, doctor's certificate forms, Short Term Illness and Injury Plan and the supervisor's role, long term disability and the supervisor's role and returning to work.