eTaxBC help guide

The eTaxBC help guide has step-by-step instructions to help you use the system. Before you get started in eTaxBC, you must first enrol for access. You can only enrol for access to the program accounts that are already registered with the ministry.

In the guide, you will find information about:  

• How to enrol for access to eTaxBC
• How to register using eTaxBC
• Accessing other services in eTaxBC
• Filing returns in eTaxBC
• Making payments in eTaxBC
• Customizing your account preferences in eTaxBC
• Managing eTaxBC account access
• Managing your personal or business information in eTaxBC
• Solving technical problems in eTaxBC

A guide is also available for:

• Third-party accountants and bookkeepers
• Rural property taxpayers
• Property Tax Bulk Administration (PBA)
• Provincially Administered Tax (PAT) and Property Tax Requisition (PTR)

File your returns

• File a return
• Change a return
• Cancel a return
• Check if a return has been filed
• Find the due date for the return
• Determine what your return status means
• Request a filing frequency change for your PST account

Make payments

• Make a payment
• Check your payment history
• Cancel a payment
• Change your default payment channel

Customize your account preferences

• Change your password
• Manage your email preferences
• Add your payment channel information
• Remove your payment channel information

Manage eTaxBC account access

• Add access to another tax account
• Cancel your online access
• Request access to a client’s account
• Create additional logons
• Approve or deny a third-party’s request to access your account
• Change a logon’s access type
• Change a logon’s access level
• Deactivating a logon
• Reactivating a deactivated logon

Manage your personal or business information

• Change your profile information
• Change your business name
• Change your address (tax accounts)
• Change your address (non-tax accounts such as Stumpage, Mine Inspection Fee and Family Sponsorship)
• Update your PST site locations
• Request temporary or permanent closure of your business

Access other services in eTaxBC

• Apply for a tax verification letter
• Send us a message
• Read your web messages or email notices
• Read your letters
• Navigate through pages
• View your eTaxBC activity history
• Submit documents
• File an application for clearance
• Verify a provincial sales tax (PST) account

Solve technical problems in eTaxBC

• Recover your username or password
• Why your session may have ceased
• Why your log on credentials don’t work
• Why you may need an access code when you log on