About the Residential Tenancy Branch

The Residential Tenancy Branch (RTB) oversees and administers the Residential Tenancy Act and the Manufactured Home Park Tenancy Act. Our job is to help landlords and tenants have successful tenancies.

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On this page

• What we do
• What we don't do
• Learning opportunities
• Contact us

What we do

Information and education

• Our website has current information, forms, guides and tools to help you manage your tenancy and understand the dispute process
• Our call centre staff can explain tenancy laws and answer your questions
• We offer regular webinars and information sessions for those who want to learn about renting, about being a landlord or about the dispute process in B.C.

Dispute resolution

• Our team of arbitrators, adjudicators and case facilitators:
  • Help resolve disagreements between landlords and tenants
  • Issue legally binding decisions
• You can use our online portal to apply for dispute resolution and track your case

Policy and legislation

• We help develop and interpret tenancy-related laws and regulations

Compliance and enforcement

• We work with local governments and police to investigate serious or repeated violations of tenancy laws
• We educate people about the rules, give warnings and issue fines when necessary

What we don’t do

Call centre staff can explain the law and the dispute process, but they don’t give legal advice.

Arbitrators and adjudicators make decisions based on the evidence you present during a hearing. They don’t investigate cases.

Learning opportunities

Sign up for an upcoming webinar to learn more about renting in B.C.

• Coming soon

Have an idea for a future webinar topic or information session? Let us know: rtb.edu@gov.bc.ca

Contact us

Contact the Residential Tenancy Branch for information, education, resources and dispute resolution services for tenants and landlords.