At Home Program Medical Benefits
Last updated on October 31, 2025Update: Specialized Provincial Services Resuming Following Tentative Agreement
- As Specialized Provincial Services resumes operations, our focus remains on ensuring families continue to receive the services and supports they rely on.
At Home Program Medical and Equipment Benefits continue to be available.
The At Home Program:
- Staff are working to ensure timely admissions, access to equipment, and provision of supplies for children with complex medical needs. We remain committed to maintaining continuity of support, and these requests are addressed with urgency.
- The Product Distribution Centre, which provides medical supplies, has returned to regular processing timelines
- Processing timelines for School Age Extended Therapy Benefits are longer than usual as we actively work through all received requests. To help us with efficient processing, we kindly ask that families do not submit duplicate requests or send multiple emails about the same request marked “urgent.” Duplicate submissions slow down response times.
We sincerely thank families, caregivers, and service providers for their understanding and patience during this period. We also extend our gratitude to our staff, whose dedication and professionalism continue to make a difference for children and youth with support needs across BC
At Home Program Medical Benefits provides a range of medical equipment, supplies and benefits for eligible children and youth who would otherwise need to stay in the hospital if they didn't have them. This includes things like:
- Medical equipment
- Bio-medical equipment
- Orthotics and splints
- Audiology equipment and supplies
- Medical supplies
- School-aged extended therapies
- Dental/orthodontic and optical benefits
- Medical transportation (Regular transportation costs are not covered - the appointment, trip or medical expense must be directly related to your child's disability)
Families and service providers should refer to the At Home Program Guide for comprehensive information about AHP Medical Benefits including requesting processes, warranties and repairs, invoicing and payments.
PharmaCare: Children and youth enrolled in At Home Program Medical Benefits are covered by PharmaCare (Plan F). Plan F coverage may include:
- Prescription medications prescribed by a physician and approved by PharmaCare
- Some orthotics and prosthetics
- Needles and syringes for insulin-dependent diabetics
- Blood glucose testing strips for individuals with a certificate of training from a recognized diabetic training centre
Get information about PharmaCare coverage:
School-Aged Extended Therapy (SAET)
Occupational therapy, physiotherapy and speech language therapy services may be available to assist families with the cost of purchasing out-of-school direct (one-to-one) therapy services to:
- Assist in the maintenance or improvement of functional skills
- Address post-surgical rehabilitation needs
- SAET services enhance the primary OT and PT services made available through the SAT program and school district SLP services
- Read the info sheet (PDF)
If you live in Kelowna or the North Coast / Bulkley Nechako areas, you have options for how your family accesses SAET-related supports and services. For more information see Medical Benefits in the Pilot Areas.
Resources for submitting requests and or receiving benefits
Medical Benefits require pre-approval and are paid for directly by the program or are available through our product distribution centre. Parents and caregivers may be reimbursed for eligible medical transportation.
Regular dental and medical expenses and transportation costs are not covered - the appointment, trip or medical expense must be directly related to your child's disability.
Delivery: After a request for medical supplies has been approved, supplies can be ordered monthly. Contact the Product Distribution Centre:
- 1-877-927-2234 (Toll free)
- 604-927-2910 (Lower Mainland)
- PDC.CallCentre@gov.bc.ca
Direct Deposit
Direct Deposit is a safe and dependable way to receive payments. Using this method, your payments will be deposited directly into your bank account and help you to avoid delays and lost or stolen cheques.
Portal for Service Providers
The Service Provider Portal is a secure interface for Service Providers to access self-service options such as creating and submitting invoices and viewing the status of authorizations and payments.
Guidelines for Service Providers
Request Forms
How Long Do Medical Benefits Last?
Medical equipment that is no longer needed can be repaired, cleaned and recycled for the benefit of other families.
Contact information
Contact Medical Benefits for more information.