Contact Us

Health Insurance BC administers the Ministry of Health's PharmaCare program on behalf of the Medical Beneficiary & Pharmaceutical Services Division. Health Insurance BC can answer your questions about both the Medical Services Plan (MSP) and PharmaCare.

By Phone

From the Lower Mainland, call 604 683-7151

From the rest of B.C., call toll-free 1 800 663-7100

For questions about PharmaCare, Customer Service Representatives are available:

  • Monday to Friday, 8 a.m. to 8 p.m. (except statutory holidays)
  • Saturday 8 a.m. to 4 p.m. (except statutory holidays)

Reminder: You can register for Fair PharmaCare 24 hours a day, 7 days a week if you meet the eligibility requirements for online registration.

By Mail

Fair PharmaCare plan enquiries

Fair PharmaCare Administration
PO Box 9655 Stn Prov Govt
Victoria BC  V8W 9P2

All other PharmaCare enquiries

PharmaCare
PO Box 9655 Stn Prov Govt
Victoria BC  V8W 9P2

Service Feedback

If you have a concern with the delivery of services provided by Health Insurance BC, please write a letter to:

Attention: Operations Director/ Complaints
Health Insurance BC
PO Box 9035 Stn Prov Govt
Victoria BC  V8W 9E3
Fax: 250 405-3595
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