At Home Program – Medical Benefits

Job Action and the At Home Program: What Families Need to Know

At Home Program Medical and Equipment Benefits continue to be available. Processing times will be longer than usual as we adjust to reduced staffing.

The At Home Program:

• Continues to ensure timely admissions, access to equipment, and provision of supplies for children with complex medical needs. We remain committed to maintaining continuity of support and these requests are addressed with urgency.
• The Product Distribution Centre (PDC), which provides medical supplies, is experiencing slower response times.
• Processing of School Age Extended Therapy Benefits are impacted by job action.
• Messaging on the call line provides families with clear information on how to proceed for urgent and time sensitive matters.
• To help us with efficient processing, we ask that families do not submit duplicate requests or send multiple emails about the same request marked “urgent.” Duplicate submissions slow down response times.

We understand delays are stressful.
Even small disruptions can be challenging for families. Ministry staff are working to keep services running and minimize delays during this labour action.

Expecting a payment from the ministry by mail? Deliveries will be affected by the Canada Post service disruption as well as BCGEU job action. We are working hard to minimize the delays where possible. More information will be shared as soon as possible.

In the meantime, you are encouraged to set up direct deposit for future payments. Complete the Direct Deposit Application (PDF, 407KB) and bring ID to a ministry office or Service BC location. For more information, contact us toll-free in B.C. at  1-800-663-7867 or email MCFFinanceCASSupport@gov.bc.ca.