MSP Direct Upgrade in 2022

MSP Direct is changing. Over the coming months, the MSP Direct platform will be upgraded to reflect current Ministry of Health standards. This webpage will provide MSP Direct users with the information you need to manage and make changes to your group plan access.

Project Background

The Ministry of Health and trusted service providers are moving MSP Direct from the current platform to a new software infrastructure. This is a significant change and involves redesigning MSP Direct to use the latest technologies and standards. Once completed, MSP Direct will be more secure, more reliable, and easier to use.

There is no change to MSP Direct services – you can continue to use the same MSP Direct transactions that you do today. MSP Direct users can expect three key changes:

  • A new look and feel for the MSP Direct
  • A new URL to access MSP Direct
  • New access credentials to log in to MSP Direct

See the sections below for more information.

Look and Feel

The design of MSP Direct will be updated to a more modern style, for better alignment with other Government of BC web services. The new design will also bring with it improved navigation and ease-of-use. A sample screenshot is included below.



A new URL to access MSP Direct will be emailed to your Signing Authority/Access Administrator when your organization migrates to the new MSP Direct platform.

Accepted Credentials

Rather than relying on Digital Certificates on user systems, MSP Direct users will log on to the service using B.C. Government identification. All organizations will require one of the following access credentials to use MSP Direct (which some users may already have):

  • Business BCeID (for non-BCGov and non-Health Authority users)
    • Users can reside anywhere
    • A Business BCeID account is required, rather than Personal or Basic
  • IDIR (for BC Government Employees)
  • Health Authority Active Directory (for BC Health Authority users)
  • BC Services Card (for non-BCGov and non-Health Authority users)
    • Users must reside within BC
    • Requires mobile device

After the upgrade is complete, visit the new MSP Direct URL for a one-time transfer of your account details. You will login with one of the accepted credentials listed above, and then confirm the account transfer by entering your previous MSP Direct credentials.

You will then be granted immediate access to the new MSP Direct.

Get Credentials and Find Support 

Please contact the issuing agency to request access credentials.

Timing and Next Steps

Signing Authority or Access Administrators associated with your organization will receive an email from when your migration approaches. This email will include your confirmed migration date and more information on required steps. Please add this email to your Safe Senders List to ensure you receive it in your Inbox.

Note: this email address does not accept inquiries or replies.


Thank you for your support of this important upgrade to MSP Direct technology.