Contact us

Contact the BC Services Card Help Desk if you have feedback or need help with:

  • Setting up the BC Services Card app
  • Using the app to log in

Before you call

  • Check the troubleshooting topics for help
  • Check the website you're trying to access for help or contacts
  • Get the following information ready for the call:
    • The date and time an error was displayed
    • Your BC Services Card serial number (the number on the back edge of your card – under the bar code)
    • A description of your problem, including the type of error you received

BC Services Card Help Desk

Open Monday to Friday (except statutory holidays) from 7:30 am to 5 pm Pacific Standard Time, or 8:30 am to 6 pm Mountain Time.

  • 1-888-356-2741 (Canada and USA toll free)
  • 604-660-2355 (Within Lower Mainland or outside Canada and USA)

Video Relay Service (VRS)

  • 1-800-663-7867 (outside of Canada/USA 1-604-660-2421)

Telephone Device for the Deaf (TDD)

  • 711 (across B.C.)