Group Plan Administrators - Contact Us

Last updated on October 25, 2021

Contact us about any issues or questions you have about setting up your group plan, managing members or canceling coverage.

By Mail

Health Insurance BC
PO Box 9140 Stn Prov Govt
Victoria, B.C. V8W 9E5

By Phone

Lower Mainland: (604) 683-7520
Elsewhere in B.C. (toll-free): 1-877-955-5656

Note: Only calls from group plan administrators are accepted at these numbers. For public contact numbers, please see MSP Contacts for B.C. Residents.

By Email

Please note: Account information updates and adjustment requests for group plan members are not accepted via email. Requests must be sent to Health Insurance BC using the appropriate form.

To ensure the security of your members’ personal information, use of this email address is limited to general enquiries only. Please do not email inquiries about Medical Service Plan (MSP) accounts or that contain any personal information such as Personal Health Numbers, MSP Account Numbers, addresses etc. as a response will not be sent.

As a response to your email may take several weeks, we encourage you to access the information available on this website.


By Fax


Electronic Forms

A number of group forms are available online.

Payment of Outstanding MSP Premiums

If you have questions about payment of MSP premium debts from before January 1, 2020, call Revenue Services of British Columbia at 1 877 405-4909 (toll-free).