MSP Direct has been upgraded with technology and design updates to reflect the current Ministry of Health standards. Group administrators can continue to use the same MSP Direct transactions they do today. For more information on the new MSP Direct please visit: https://www2.gov.bc.ca/mspdirectupgrade2022
MSP Direct is an online business service, authorized by the Ministry of Health, that allows group plan administrators to do a number of adjustments to their group members' account. Administrators are able to add and remove group members and their dependents from MSP group accounts online. Administrators can also quickly retrieve and update group member's or dependent's information.
MSP group administrators are able to update MSP accounts online, for example:
To qualify and register for this service:
Your Profile |
Supported ID |
Health Authorities and health care providers or organizations who deliver health services are able to search for clients' Personal Health Numbers (PHN), confirm client eligibility for publicly funded health care, update person demographics, and assign PHNs, where required. |
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IDIR users work for the B.C. government. Contractors and others, who work for BC Government but who aren't employees. |
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B.C. residents who have a valid BC Services Card. |
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Individual representing a business or organization, registered in BC. |
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Please contact the issuing agency to request access credentials.
Access to the business services requires Ministry of Health approval and a signed Data Access Agreement (DAA) or Service Level Agreement (SLA) between the organization and the ministry.
This following business services may be available for authorized organizations, healthcare providers and MSP Group Plan Administrators. The business services available are based on the administrative approval.
Business Service |
Purpose |
PHN Inquiry |
Confirm that an individual’s Personal Health Number (PHN) is correct and that they are enrolled in MSP. Up to 10 PHN’s can be verified at one time. |
PHN Lookup |
Find PHN of group members from their MSP group and contract numbers. |
Add Group Member |
Add new group member and group member's spouse and child(ren) if applicable, to a MSP group account |
Add Group Member Dependent |
Add spouse or child to an existing group member 's MSP group account |
Add Study Permit Holder |
Add international students holding valid study permits |
Cancel Group Member | Cancel group members from the MSP group account |
Cancel Group Member's Dependent | Add spouse or child to an existing group member 's MSP group account |
Get Contract Periods | Allows the group administrator to confirm details of a MSP contract such as start and end dates on the employer's MSP Group Account and which dependents are covered |
Reinstate Cancelled Group Coverage | Remove a cancellation date and leave MSP group coverage intact |
Renew Cancelled Group Coverage | Remove a cancellation date and leave MSP group coverage intact |
Update Group Members Number and/or Department Number | Update group members number or department |
Get Group Members Contract Address | Allows the group administrator to retrieve the MSP addresses of their group members in order to verify that they are current and correct |
Update Group Members Contract Address | Update the home or mailing address, and/or telephone number of a group member's MSP account |
For all other personal information changes (e.g., name changes), please use a Group Change Request form.
New Organization
Existing Organization
Existing organizations can use the following Maintenance Form to:
To protect the security and confidentiality of client information, the Ministry of Health requires that any organization registering for MSP Direct must designate individuals with appropriate authority to be responsible for user access. A description of each of the roles follows:
Signing Authority |
The person who has the authority to sign any legal document and binds the organization to the terms and conditions of the documents |
Access Administrator |
The person who will be the primary contact within the organization for all questions and concerns about user access. They are responsible for registering users, assigning and cancelling access permissions. They also have same access to MSP Direct as an MSP User |
MSP User |
The person(s) who will be accessing MSP Direct on behalf of the organization |
For further information or support about MSP Direct business services, please contact:
If you have questions about using MSP Direct, contact Health Insurance BC.