Health Insurance BC
On behalf of the B.C. government, Health Insurance BC (HIBC) administers medical coverage through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.
Through a contact centre and document processing operation:
- HIBC handles over two million telephone calls annually.
- HIBC processes over one million documents each year, including enrolment, premium assistance and account maintenance requests.
In addition, HIBC is responsible for the registration of all health care providers in the province, and payment of medical and pharmacy claims.
Quarterly Reports
In 2005, HIBC was established to improve and modernize MSP and PharmaCare services to the public. Since that time, quarterly reports that monitor performance in eight key areas of public service delivery have been published.
Recent Quarterly Reports
- HIBC Quarterly Status Report: January, February, March 2017 (PDF, 76KB)
- HIBC Quarterly Status Report: October, November, December 2016 (PDF, 312KB)
- HIBC Quarterly Status Report: July, August, September 2016 (PDF, 311KB)
- HIBC Quarterly Status Report: April, May, June 2016 (PDF, 304KB)
- HIBC Quarterly Status Report: January, February, March 2016 (PDF, 311KB)
- HIBC Quarterly Status Report: October, November, December 2015 (PDF, 304KB)
- HIBC Quarterly Status Report: July, August, September 2015 (PDF, 311KB)
- HIBC Quarterly Status Report: April, May, June 2015 (PDF, 313KB)
- HIBC Quarterly Status Report: January, February, March 2015 (PDF, 312KB)
- HIBC Quarterly Status Report: October, November, December 2014 (PDF, 311KB)
- HIBC Quarterly Status Report: July, August, September 2014 (PDF, 304KB)
- HIBC Quarterly Status Report: April, May, June 2014 (PDF, 304KB)
For older reports, visit our online library catalog and search for “hibc quarterly report.”
HIBC's 10-Year Performance Report – April 1, 2005 to March 31, 2015
The How are we doing? Health Insurance BC’s 10-Year Performance Report documents the progress of HIBC in meeting the Ministry’s strategic goals and business objectives, as well as the resulting benefits for the Ministry and, more importantly, the citizens of British Columbia.
