Health Insurance BC
Last updated on April 24, 2026On behalf of the B.C. government, Health Insurance BC (HIBC) administers medical coverage through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.
Through a contact centre and document-processing operation:
- HIBC handles over two million telephone calls annually
- HIBC processes over one million documents each year, including enrolment, retroactive premium assistance and account maintenance requests
In addition, HIBC is responsible for the registration of all health care providers in the province, and payment of medical and pharmacy claims.
B.C. health and drug coverage
Contact information
Medical Services Plan hours
Monday to Friday, 8 am to 4:30 pm
Closed on statutory holidays
PharmaCare hours
Monday to Friday, 8 am to 8 pm
Saturday, 8 am to 4 pm
Closed on statutory holidays
Toll-free Phone
1-800-663-7100
1-800-663-7100
Lower Mainland Phone
604-683-7151
604-683-7151
Mailing
Health Insurance BC
PO Box 9035 Stn Prov Gov
Victoria, B.C. V8W 9E3