Writing policy content for the web
Last updated on September 22, 2026Government web content often reflects legislation, regulations and policy. It's ok to use legal or policy language when needed, but make sure to also explain it in plain language.
Content must be accurate, but it should also be easy for people to understand and act on. Focus on what the content means for the audience instead of repeating source text word for word.
On this page
- Policy content must be easy to use
- Say only what you need to
- Link to source documents
- Using disclaimers
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Policy content must be easy to use
Write policy content for the people who need to use it, not just for policy experts. Use familiar words, explain technical terms and clearly describe any requirements or responsibilities.
Focus on what people need to know or do. Clear content helps people find answers, understand requirements and complete tasks.
Say only what you need to
Instead of writing content to match legal language, write in plain language. Focus on what your audience needs to know. For example:
Before:
In response to client feedback, hiring managers are no longer required to submit competition documentation to the BC Public Service Agency to confirm a hire. Eliminating the requirement to submit competition documentation to complete a hire does not remove the requirement for hiring managers to retain competition documentation. Hiring managers are still responsible for documenting and retaining all competition files, as they currently do, for a minimum of two years.
After:
Hiring managers must keep competition files for at least two years. They do not need to submit them to the BC Public Service Agency.
Link to source documents
Where appropriate, provide links to the legislation, regulations, policies or orders that the content is based on. People who need more detail should be able to access the original source. This can also help clarify which document is authoritative if requirements change.
Using disclaimers
Use disclaimers sparingly. They are most appropriate for summarizing public health orders, emergency information or other requirements that may change or have legal implications.
Use disclaimers sparingly. They are most appropriate for summarizing public health orders, emergency information or other requirements that may change or have legal implications. For important changing, temporary or time sensitive information, use alerts.
For example:
This content is a summary of the Public Health Order: Gatherings and Events. It is not legal advice and does not provide an interpretation of the law. In the event of any conflict or difference between this webpage and the order, the order is correct and legal and must be followed.