Specialized Homes and Support Services: Service Provider Learning Site

Last updated on August 29, 2025

Specialized Homes and Support Services

This Learning Site provides you and your organization with useful information to support your delivery of high quality care and service to children, youth and families accessing Specialized Homes and Support Services.  Key resources include:  

  1. Service Provider Operational Policy (PDF, 1MB) and Service Provider Operational Policy Appendices (PDF, 1MB) – policy for delivering SHSS services
  2. SHSS Agreement Templates – contracts and associated schedules outlining the services to be provided, outcomes, performance management, cost structures, and other important terms and conditions. These are found with their relevant topics, as well as on the SHSS Resources at a Glance Page
  3. SHSS Guidebook for Service Providers  (PDF, 1MB) – a step by step guide to processes outlined in the Service Provider Policy
  4. Service Provider User Guides – instructions for Program Managers and Care Providers working in the Specialized Services Portal. These are found with their relevant topics, as well as on the SHSS Resources at a Glance Page

Information on Indigenous Child and Family Services Agencies (ICFS Agencies) setting up SHSS resources, sharing SHSS resources with MCFD, and having children/youth placed in MCFD SHSS resources is under development. 

Now Available: SHSS Roadmap. A resource to visualize the SHSS service planning process with helpful links and videos to support you.

 

Click the links below for more information.

Introduction to Specialized Homes
and Support Services

Agreements, Contracts
and Financial Management

SHSS Service Delivery

Specialized Services Portal 

(New functionality released June 16, 2025)

Have a Question?

For questions related to your provision of SHSS services under an existing agreement/contract, or any of the learning materials on this site, please reach out to your local Resource Team.

For questions related to the Specialized Services Portal, please contact the Provincial Centralized Services Center at 1-855-835-6233.  OR Join a drop-in session held by the SHSS System Support team. Drop-In sessions occur every Wednesday from 11:00-11:30. Download the calendar invite (.ICS) file.  Open the .ICS file to import it to your calendar in Outlook.
Please note: Drop-In Sessions are not held on statutory holidays.

Update for 2025: a new Drop-In meeting series is available via the calendar invite (.ics) file link above.

For information related to applying to be on the Qualified Service Providers List, please consult BC Bid.

For questions about Specialized Homes and Support Services , or comments about this site, contact MCF.SHSSImplementation@gov.bc.ca .

 

Contact information

For SHSS service delivery support, contact your Resource Team.

For system support within the Specialized Services Portal, please contact: