The Specialized Services Portal (SSP) is an online system for Service Providers to document and manage the delivery of services to children and youth in their care.
Specialized Services Portal Updates - August 12, 2024
We are continuously improving the SHSS functionality across all our systems. Over the weekend of August 10-11, we deployed the latest iteration of the Specialized Services Portal (SSP).
As we continue our development, we have been incorporating feedback from system users and are pleased to announce that enhancements are now live. Moving forward, it is crucial for Service Providers to utilize all aspects of the SSP to document SHSS Service Plans, Progress Reviews, Monthly Check-Ins, and Daily Logs, as well as to submit requests for supplemental funds promptly. This will help you meet your contract requirements and ensure we test and improve our new systems as efficiently as possible.
Resources and Support
Please refer to the updated User Guides linked above for detailed information on how to use the new functionalities.
Please Note: We recommend bookmarking these links rather than downloading copies, as these resources are living documents that will be updated as needed.
Monthly Check-in
Increased character length in Comments section of each question (4000 characters)
Date field marked as required to prevent integration error
Daily Logs
Increased character length (50 MB)
Logs are now editable and can be added to by multiple users i.e. staff working the same shift who would like to add to the shift log.
Please Note: The Service Provider can choose to use combined logs or separate logs for each user.
Service Plans
Character limit increased in service plan activities, clinical service details, non-clinical service details, strategy description (4000 characters)
Status can no longer be edited by the Service Provider except to close Service Plans when children/youth leave the placement
Alignment of character length between portal and ICM
All required fields are now marked as mandatory
If the SHSS Service Plan is not approved by a Primary Professional, then the status will update to “Closed”. If an update is required, clone the plan to update as needed.
SHSS Care Circle members will now be copied to cloned SHSS Service Plans so they will not need to be re-added to the new plan.
SHSS Care Circle
Active/inactive status functionality has been added including the ability to add dates members are added to or leave the SHSS Care Circle.
Additional Support Requests
An attachment is no longer mandatory when submitting a payment request
It is now possible for the MCFD finance worker to cancel an upcoming Additional Support payment if this is needed because a payment request was created and approved by mistake or needs to be revised.
An Additional Support Request can be submitted when the placement is in “interrupted” status
Warning message occurs if a user tries to submit a $0 or blank payment request
Transition-In Payment Logic
Transition-In payments can now be paid before or after regular service payments start when Transition In ends and children/youth are placed in the home
Payment Summary
Contract number on the payment summary will now be the contract number from as shown on the SHSS agreement (SHSSxxxxxxxxxx) to make the payment summary more meaningful.
SSP Access for service Providers with SHSS and FCC Contracts
Service Providers that hold contracts with both Family Connections Centres and SHSS now have access to both sides of the Specialized Services Portal.