Specialized Services Portal (SSP)

Back to Specialized Homes and Support Services Service Provider Learning Site Homepage

The Specialized Services Portal (SSP) is an online system for Service Providers to document and manage the delivery of services to children and youth in their care. 

• Specialized Services Portal User Guide - For Program Managers (PDF, 3MB) updated November 30, 2024
• Specialized Services Portal User Guide - For Care Providers (PDF, 2MB) updated November 30, 2024

 

 

Service Providers and their staff will be onboarded to the Specialized Services Portal at the time of contract initiation. 

Should a Service Provider need to remove a staff person’s access to the Specialized Services Portal:

• If a staff member is still working with the Agency (their BCeID is still being used for other work) but their SSP access needs to end: 
  • Email SHSSsystemsupport@gov.bc.ca and identify the name and user ID for the person to be removed 
• If a staff person’s access to the SSP needs to be immediately removed: 
  • Deactivate or delete their BCeID by following the steps on page 34 -37 of the user guide https://www.bceid.ca/files/public/AccountProfileManagementGuide.pdf

We are continuously improving the SHSS functionality across all our systems. Over the weekend of August 10-11, we deployed the latest iteration of the Specialized Services Portal (SSP).

As we continue our development, we have been incorporating feedback from system users and are pleased to announce that enhancements are now live. Moving forward, it is crucial for Service Providers to utilize all aspects of the SSP to document SHSS Service Plans, Progress Reviews, Monthly Check-Ins, and Daily Logs, as well as to submit requests for supplemental funds promptly. This will help you meet your contract requirements and ensure we test and improve our new systems as efficiently as possible.

Resources and Support

Please refer to the updated User Guides linked above for detailed information on how to use the new functionalities.

Please Note: We recommend bookmarking these links rather than downloading copies, as these resources are living documents that will be updated as needed.

Monthly Check-in

• Increased character length in Comments section of each question (4000 characters)
• Date field marked as required to prevent integration error

Daily Logs

• Increased character length (50 MB)
• Logs are now editable and can be added to by multiple users i.e. staff working the same shift who would like to add to the shift log.

Please Note:  The Service Provider can choose to use combined logs or separate logs for each user.

Service Plans

• Character limit increased in service plan activities, clinical service details, non-clinical service details, strategy description (4000 characters)
• Status can no longer be edited by the Service Provider except to close Service Plans when children/youth leave the placement
• Alignment of character length between portal and ICM
• All required fields are now marked as mandatory
• If the SHSS Service Plan is not approved by a Primary Professional, then the status will update to “Closed”.  If an update is required, clone the plan to update as needed.
• SHSS Care Circle members will now be copied to cloned SHSS Service Plans so they will not need to be re-added to the new plan.

SHSS Care Circle

• Active/inactive status functionality has been added including the ability to add dates members are added to or leave the SHSS Care Circle.

Additional Support Requests

• An attachment is no longer mandatory when submitting a payment request
• It is now possible for the MCFD finance worker to cancel an upcoming Additional Support payment if this is needed because a payment request was created and approved by mistake or needs to be revised.
• An Additional Support Request can be submitted when the placement is in “interrupted” status
• Warning message occurs if a user tries to submit a $0 or blank payment request

Transition-In Payment Logic

• Transition-In payments can now be paid before or after regular service payments start when Transition In ends and children/youth are placed in the home

Payment Summary

• Contract number on the payment summary will now be the contract number from as shown on the SHSS agreement (SHSSxxxxxxxxxx) to make the payment summary more meaningful.

SSP Access for service Providers with SHSS and FCC Contracts

• Service Providers that hold contracts with both Family Connections Centres and SHSS now have access to both sides of the Specialized Services Portal.