Contact

On this page

• When to contact RoadSafetyBC
• When to contact ICBC
• ​When to contact other agencies

RoadSafetyBC often gets enquiries meant for other agencies. There are many partners who work in road safety in British Columbia. To get your questions answered, please review the following: 

RoadSafetyBC 

If you are looking for specific information about any of the following RoadSafetyBC programs or have a question about your circumstance, please visit each link for program details and contact information:  

Driver medical fitness:  

• Driver medical fitness & Driver Medical Examination Report (DMER) requirements  

• Driver medical fitness standards & information for medical professionals  

• Commercial driver fitness requirements  

• Enhanced Road Assessment (ERA) – learn what to expect  

• Report a concern about someone’s medical fitness to drive  

Driving suspensions and prohibitions:  

• 12-hr licence suspensions (for Graduated Licensing Program participants)  

• 24-hr driving prohibitions & reviews  

• 3-, 7-, 30- and 90-day (alcohol-related) driving prohibitions & review options  

• 90-day administrative driving prohibitions & reviews  

Responsible Driver’s Program (RDP)  

Ignition Interlock Program (IIP)   

Intersection safety cameras & tickets  

Vehicle impoundments & getting your vehicle back  

If you have a general question or complaint about a RoadSafetyBC program or policy, please contact the Ministry of Public Safety and Solicitor General correspondence unit at PSSG.Minister@gov.bc.ca. Please do not email with questions about individual driver files – use the links above to contact the appropriate program.  

ICBC  

Please contact ICBC for the following:  

• Request a driver’s abstract, a commercial driving record for your employer or an insurance and claims history record  

• View the status of your driver’s licence  

• Request an extension for your Driver Medical Examination Report (DMER)  

• Get another copy of your DMER  

• Book an Enhanced Road Assessment (ERA)  

• Getting your licence back after a driving prohibition or suspension  

• Retiring your driver’s licence  

• Update your address on your driver’s licence  

• Driving training, testing and licensing   

• Penalty points, tickets & fines, and traffic offences  

• Insurance and accident claims  

Other agencies 

Please contact the Ministry of Transportation and Transit for the following:  

• Road signs, road conditions and infrastructure 

• Speed limit signs 

• Window tints, headlights and exhausts 

• Vehicle modification kits 

• Commercial Vehicle Safety and Enforcement 

Reporting unsafe driving to the police: 

• Contact the RCMP 

• Find a list of municipal police forces