Those impacted by an emergency can use this guide to help in their recovery.
You’ve been through a traumatic event (earthquake, flood, fire or tsunami) and the danger is past. But in your mind, you may still see the event clearly – and feel fear and anxiety. These feelings are normal. They’re a natural reaction to a traumatic event. The key is to remember that you have survived. These feelings will diminish and for most people, completely disappear. It will take time, and you may need help, but you can put the natural disaster behind you.
Meanwhile, there are so many things to do. Follow our steps to recovery to help get your life back in order.
1. Take care of yourself and your family
Disasters can cause emotional and physical reactions. Most people caught in a disaster usually feel confused and may not “act like themselves” for awhile. They may tremble or feel numb. Immediately after the disaster, it is common to feel bewildered, shocked, and relieved to be alive. That’s why it’s important to take good care of yourself and your family in the days and weeks ahead.
These mental health and wellness services provide short-term emotional support to callers and match people with professional help available locally or elsewhere in the province.
Virtual services (such as crisis lines) are available for those experiencing anxiety, depression or other mental health challenges. Or search the Help Starts Here website for more information on mental health and substance use supports.
2. Important first steps
Do these things as soon as possible after your home has been damaged or destroyed. Do them before you leave the property, if you can.
3. Re-entering your home
If you have been forced to leave your home because of the disaster, you will want to go back in, if possible, to retrieve possessions and take stock of damage. Being well prepared and proceeding cautiously will help you stay healthy and avoid injury when you re-enter your home.
Stay out of damaged buildings, return only when authorities say it is safe. Stay tuned to your local radio or television station.
Walk carefully around the outside of the house. Carefully check for signs of damage or danger.
Use extreme caution. Move carefully inside the house. Building damage may have occurred where you least expect it. Carefully watch every step you take. Take pictures of the damage inside, both to the house and its contents, for insurance claims.
Check for gas leaks. If you smell gas or hear a blowing or hissing noise, open a window and quickly leave the building. Turn off the gas, using the outside main valve if you can, and call the gas company. If you turn off the gas for any reason, it must only be turned back on by a professional.
Look for electrical system damage. If you see sparks or broken or frayed wires, or if you smell burning insulation, turn off the electricity at the main fuse box or circuit breaker – if you determine that it is safe to do so. If you have to step in water to get to the fuse box or circuit breaker, don’t do it – call an electrician or your local electric company for advice.
Check for sewage and water line damage. If you suspect sewage lines are damaged inside your property, avoid using the toilets and call a plumber (for damage outside your property, you may need to call the local authority). If water pipes are damaged, contact the local authority and avoid using water from the tap. (See more on this topic in step 4)
Watch for animals. Small animals that have been flooded or burned out of their homes may seek shelter in yours. Use a pole or stick to turn items over, watching for animals. Use caution when opening drawers and cupboards.
Disinfect standing water. If your home was flooded, it is important to disinfect all standing water in the home, including the basement. Measure 2 litres (2 quarts) of liquid chlorine bleach and distribute it evenly over any standing water. Stir the bleach and water together as much as possible. Repeat every four to five days for as long as the water remains.
Keep track of your expenses and time in cleaning up. Keep all receipts from cleaning supplies, rental equipment and any cleaning firms you hire. Record the number of hours you and your family or friends spend cleaning up the property each day. These records will be useful if you are making an insurance claim or applying for disaster financial assistance.
4. Food, medicine, water and sewage
The motto to remember is: if in doubt, throw it out. Contamination from water, heat, smoke and fumes can spoil foods and medicines, making them dangerous to consume. It is cheaper to replace the item than to jeopardize your health by taking a chance.
If the electricity is off, keep the freezer closed. It has enough insulation to keep food frozen for up to three days without power. It's considered safe to refreeze food that has partially thawed, if it still contains visible ice crystals. However, partial thawing and refreezing will reduce the quality of the food. Discard anything that has completely thawed, has reached a temperature above 4 degrees C (40 degrees F), or has questionable colour or odour.
Water very quickly becomes a precious and rare commodity following major disasters. It is a good idea to shut off the water supply until you hear from the proper authorities that it is safe for drinking. Shutting off the main water valve will isolate your water system, eliminating the loss of water and possible contamination from the public system. You can obtain safe water from undamaged water heaters or by melting ice cubes.
If you are on a well or cistern, and it has been flooded or damaged, assume that the water in your home is not safe to drink. You will probably need to disinfect the well or cistern, or have it repaired. Contact your public health inspector or local authority for instructions.
Until your water has been confirmed safe for drinking, you have three options:
4.5 litres (1 gallon) of water to be treated | Drops of unscented liquid chlorine bleach |
---|---|
Clear water | 8 drops |
Cloudy water | 16 drops |
Do not use your sewage disposal system until you know it is capable of handling waste.
5. Cleaning up
The kind of cleanup you face will depend on the type of natural disaster you survived. Your home and the contents may look beyond hope, but lots of belongings can be restored. If your house is livable, the first job is a thorough cleaning and drying. If you need help cleaning up, contact a professional that specializes in fire and water damage restoration.
In addition to these general tips, we also provide specific tips to clean up after a flood or wildfire.
6. Replacing documents and money
You may be able to replace lost personal documents for free.
Item | How and where to replace |
---|---|
Birth certificates Marriage certificates Death certificates |
1-888-876-1633 or visit a Service BC office |
Divorce papers |
Supreme Court where the decree was filed |
Driver’s licences |
1-800-950-1498 or visit a driver licensing office |
Insurance policies and auto registration |
Your insurance agent |
Immigration and citizenship | Request online |
Military discharge papers |
Library and Archives Canada 1-866-578-7777 |
Citizenship papers |
Citizenship and Immigration Canada 1-888-242-2100 (see note #2 below) |
Permanent Resident Card |
Citizenship and Immigration Canada 1-800-255-4541 (see note #2 below) |
Passports |
Local passport office (see note #2 below) |
Income tax records |
Revenue Canada |
Wills |
Your lawyer |
Medical records |
Your family doctor |
Medical Services Plan |
Health Insurance BC 604-683-7151 (Vancouver) or 1-800-663-7100 (see note #2 below) |
Social Insurance cards Employment Insurance papers |
Human Resources and Skills Development Canada 1-800-206-7218 (see note #2 below) |
Canada Pension Plan papers Old Age Security cards |
Human Resources and Skills Development Canada Income Security Programs 1-800-277-9914 (see note #2 below) |
Land Titles |
Provincial Land Titles office |
Animal permits/licences |
1-877-855-3222 or visit FrontCounter BC |
Bank books |
Your bank |
Money (partially or completely destroyed) |
1-800-303-1282 www.bankofcanada.ca - bank note redemption service (see note #1 below) |
Canada Savings Bonds (completely or partially destroyed) |
1-800-575-5151 www2.csb.gc.ca/eng/service_bondholders_lost.asp (see note #1 below) |
Credit cards |
Issuing companies |
Stocks |
Issuing company or your lawyer |
Caution: If your home was damaged by fire and your documents are in a safe, do not attempt to open it until it is cool to the touch.
Note 1: If your home was damaged by fire or water, gather up any remains and put them in a package to protect from further damage as they may be useful for claim or reference purposes.
Note 2: A useful website with information on replacing identification is Service Canada
7. Insurance
This section is for insured households.
You will need to provide a list of lost or damaged items as part of your insurance claim. Review your insurance policy so you understand what items to list. If you had a household inventory or video before the disaster, retrieve it for the insurance adjuster. If you didn’t, or if it was destroyed, ask your insurance agent for a blank inventory form – it can help when recalling what you've lost.
Record serial numbers of appliances and household equipment, if possible. Note the approximate cost or value of each item. If possible, take close-up photos or video footage of damaged rooms, furnishings and property.
Once the inventory is complete, submit it, along with a proof of loss form, to your insurance company.
Be sure to prepare a new inventory once you move back in. It may be written, photographed or recorded on tape or video. Keep a copy away from home either in a safety deposit box or with another family member or in a fire and water resistant safe.
Keep a copy of your inventory, all receipts related to living expenses and repairs, permits, inspection forms and any other papers in one place. You may need them for insurance purposes.
You have a responsibility to tell your mortgage company about the results of the disaster and to keep them informed about what’s being done to restore the property. They may have forms for you to fill out, and they may want to inspect the property. It is to your mutual advantage to work together. This also applies to total loss of other items destroyed (for example, a car with an outstanding loan guarantee).
Insurance Bureau of Canada (IBC) helps individuals and businesses with insurance questions and concerns. Call 1 844-227-5422
8. Repairing your home
This section is for insured owners of homes that can be repaired and lived in again.
If your house has been damaged by a natural disaster – flood, fire, tsunami, earthquake – you will need to look for a reputable contractor to help with repair and restoration.
Inevitably, the demand for qualified contractors after a disaster usually exceeds the supply. As a result, some consumers find that they’ve hired part-time contractors, who may not get the job done in a reasonable time; inexperienced contractors, who may not do the job well; or dishonest contractors, who are seizing the opportunity to make quick money.
Understandably, anxious homeowners and landlords are eager to get their property back in shape.
Here are some precautions to take in the rebuilding process:
Business and Agriculture links
The 2021 Flood Recovery Program for Food Security will provide funding to farmers for help with the impacts of flooding on their crops and livestock. It will help with the costs of infrastructure repair and cleanup and returning to production.