Who to contact depends on what you're trying to do.
What do you want to do?
Get help accessing a website
If you’re having problems using a BC Services Card to access a service or website, contact the service or website owner. Check their website for contact information.
Need help with:
- Mobile card
- Card readers
- Setting up your computer
- Logging in with a BC Services Card
First check the Help & Troubleshooting section. If you still need help, contact the BC Services Card Help Desk.
BC Services Card Help Desk
Open Monday to Friday (except statutory holidays) from 7:30am to 5:00pm Pacific Time/8:30am to 6:00pm Mountain Time.
- 1 888 356-2741 (Canada and USA toll free)
- 604 660-2355 (Within lower mainland or outside Canada and USA)
Questions about the collection, use and disclosure of your personal information.
Manager, Service Delivery
Provincial Identity Information Management Program
Toll free: 1 888 356-2741
PO Box 9412 STN PROV GOVT, Victoria, BC, V8W 9V1
You must have accepted primary ID to get a BC Services Card.
If you do not have secondary ID to get a card, contact an ICBC driver licensing office for more information.
If you are physically unable to go to an ICBC driver licensing office because of a health condition, or you are studying outside of British Columbia, you might qualify for an exemption to get a non-photo BC Services Card.
- Contact Health Insurance BC for more information
Report a lost or stolen BC Services Card
Talk to someone about a suspended, seized or revoked BC Driver’s Licence and Services Card