Who to contact depends on what you're trying to do.
Report a Lost or Stolen BC Services Card
Learn how to report a lost or stolen card.
Get Help Using Your BC Services Card to Access Services Online
If you need help with:
- Mobile card
- USB card reader
- Setting up your computer
- Logging in with a BC Services Card
Or, find a designated government counter to verify your identity to set up a mobile card, remove a mobile card, get a passcode, reset a passcode, or get a USB card reader.
Change Your Information
Find out who to contact to update your personal information – getting married or divorced, legally changing your name, moving, or changing your gender.
Talk to Someone About a Suspended, Seized or Revoked BC Driver’s Licence
Find who to talk to about a suspended, seized or revoked BC Driver’s Licence and Services Card.
Ask a Privacy-related Question
Questions about the collection, use and disclosure of your personal information.
Manager, Service Delivery
Provincial Identity Information Management Program
Toll free: 1-888-356-2741
PO Box 9412 STN PROV GOVT, Victoria, BC, V8W 9V1
Get General Information About the BC Services Card
To speak with someone, please contact us.