Contact Us

Who to contact depends on what you're trying to do. 

What do you want to do?


Get help accessing a website

If you’re having problems using a BC Services Card to access a service or website, contact the service or website owner. Check their website for contact information.

Need help with:

  • Mobile card
  • Passcodes
  • Card readers
  • Setting up your computer
  • Logging in with a BC Services Card

First check the Help & Troubleshooting section.  If you still need help, contact the BC Services Card Help Desk.

BC Services Card Help Desk
Open Monday to Friday (except statutory holidays) from 7:30am to 5:00pm Pacific Time/8:30am to 6:00pm Mountain Time.

  • 1 888 356-2741 (Canada and USA toll free)
  • 604 660-2355 (Within lower mainland or outside Canada and USA)

Questions about the collection, use and disclosure of your personal information.

Manager, Service Delivery

Provincial Identity Information Management Program

Toll free: 1 888 356-2741
Mailing Address
PO Box 9412 STN PROV GOVT, Victoria, BC, V8W 9V1

Choose the card that is right for you and review the list of primary and secondary accepted ID.

You must have accepted primary ID to get a BC Services Card.

If you do not have secondary ID to get a card, contact an ICBC driver licensing office  for more information.

If you are physically unable to go to an ICBC driver licensing office because of a health condition, or you are studying outside of British Columbia, you might qualify for an exemption to get a non-photo BC Services Card.


Report a lost or stolen BC Services Card

Find out how to update your personal information – getting married or divorced, legally changing your name, moving, or changing your gender.


Talk to someone about a suspended, seized or revoked BC Driver’s Licence and Services Card

Find a designated government counter to verify a mobile card, remove a mobile card, get a passcode, reset a passcode, or get a USB card reader.