Contact Us

Who to contact depends on what you're trying to do. 

Report a Lost or Stolen BC Services Card

Learn how to report a lost or stolen card.

Get Help Using Your BC Services Card to Access Services Online

If you need help with:

  • Mobile card
  • Passcodes
  • USB card reader
  • Setting up your computer
  • Logging in with a BC Services Card

Contact the BC Services Card Helpdesk

Or, find a designated government counter to verify your identity to set up a mobile card, remove a mobile card, get a passcode, reset a passcode, or get a USB card reader.

Change Your Information

Find out who to contact to update your personal information – getting married or divorced, legally changing your name, moving, or changing your gender.


Talk to Someone About a Suspended, Seized or Revoked BC Driver’s Licence

Find who to talk to about a suspended, seized or revoked BC Driver’s Licence and Services Card.

Ask a Privacy-related Question

Questions about the collection, use and disclosure of your personal information.

Manager, Service Delivery

Provincial Identity Information Management Program

Toll free: 1-888-356-2741
Mailing Address
PO Box 9412 STN PROV GOVT, Victoria, BC, V8W 9V1


Get General Information About the BC Services Card

To speak with someone, please contact us.