Contact Us

Who to contact depends on what you're trying to do. 

What do you want to do?


Get help accessing a website

If you’re having problems using a BC Services Card to access a service or website, contact the service or website owner. Check their website for contact information.

Need help with:

  • Mobile card
  • Passcodes
  • Card readers
  • Setting up your computer
  • Logging in with a BC Services Card

First check the Help & Troubleshooting section.  If you still need help, contact the BC Services Card Help Desk.

BC Services Card Help Desk
Open Monday to Friday (except statutory holidays) from 7:30am to 5:00pm Pacific Time/8:30am to 6:00pm Mountain Time.

  • 1 888 356-2741 (Canada and USA toll free)
  • 604 660-2355 (Within lower mainland or outside Canada and USA)

Questions about the collection, use and disclosure of your personal information.

Manager, Service Delivery

Provincial Identity Information Management Program

Toll free: 1 800 663-7867
Mailing Address
PO Box 9412 STN PROV GOVT, Victoria, BC, V8W 9V1

Report a lost or stolen BC Services Card

Find out how to update your personal information – getting married or divorced, legally changing your name, moving, or changing your gender.


Talk to someone about a suspended, seized or revoked BC Driver’s Licence and Services Card

Find a designated government counter to verify a mobile card, remove a mobile card, get a passcode, reset a passcode, or get a USB card reader.