Assessing your needs – Justice Access Centres

We work closely with you to consider your needs and discuss your options. With our network of support services, including legal services, we know how to connect you with the right kind of help, whether it’s at the centre or in the community.

Here is what you can expect:

• You can meet with an Interviewer over the phone or in-person for an initial determination of your needs, where you can receive some information relevant for your situation and learn about the options for further service at the justice access centre in the self-help room or with a family justice counsellor or child support officer.
• Once you have an appointment with a family justice counsellor or child support officer to discuss the issues you want help with, you will be asked to complete a client information and assessment form so we can understand your situation (we can help you fill it out).
• If you file an application to Provincial Court on a contested family matter, you may have to meet with a family justice counsellor before you proceed to a court appearance.
• Depending on your situation, the meeting may take up to an hour. People often face several problems at once, such as a family breakdown and concerns about housing, income and employment. These issues may also be complicated by challenges with communication, drugs or alcohol.
• We’ll describe the range of services that are available for you. Whether you follow up on any of these referrals is entirely up to you.

Your Privacy

The personal information you provide is confidential. Your basic identifying information and a record of the services you receive may be accessed by staff at the centre as needed. The Freedom of Information and Privacy Act applies to all information you may share with staff.