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Residential tenancy help

Last updated on May 23, 2024

Find the support you need to answer questions and resolve tenancy issues. 

On this page: 

 Residential tenancy information

Phone

In the Lower Mainland call: 604-660-1020
In Victoria call: 250-387-1602
In Canada call toll free: 1-800-665-8779

  • Monday to Friday, 9 am to 4 pm
  • Closed weekends, the last Wednesday of the month from 9 am to 11 am, and holidays

When you call the Residential Tenancy Branch (RTB), you can request support in more than 200 languages, including:

  • 國粵語 
  • ਪੰਜਾਬੀ 
  • فارسی 
  • Français 
  • Español

Email

For questions regarding residential tenancies, the legislation and the dispute resolution process, email: 

Email responses can take up to 5 days. For immediate assistance call the RTB.

Applications and evidence cannot be submitted by email, they need to be submitted online, at the RTB or a Service BC office.

Submit online

Help to file forms

Lower Mainland: 

  • RTB office 
    • 400 - 5021 Kingsway, Burnaby, V5H 4A5

Elsewhere in B.C.:

Apply Online

You can apply online or by submitting a paper application.

Apply Online

You need a BCeID

You need a basic BCeID account to access the Online Application for Dispute Resolution. Getting a basic BCeID account is a simple process and provides secure access to online government services.

You only need to provide your first and last name and an email address. You'll be able to choose a user ID and a password. 

Ask for an accessibility accommodation

If you have a disability or are facing a barrier, it can be hard to access the dispute resolution process. To ask for an accommodation, email the RTB at: HSRTO@gov.bc.ca. An accommodation is a change to the hearing process that makes it more accessible. Please provide your dispute number and more information about your specific needs. If you would like to request an alternative hearing format, please complete form RTB-36 (PDF, 600KB) and include this form in your email. 

If you need help at a hearing, you can also bring an agent, assistant, advocate, interpreter or lawyer.

Recover dispute access code

You can find your dispute access code in your Notice of Dispute Resolution Hearing Package.

Recover my dispute access code 

Legal support and advice 

Tenants

Landlords

Police assistance 

You should only ask the police to help in certain situations. If you have an emergency, dial 911. 

Learn when it's appropriate to involve the police in tenancy situations: