Find the support you need to answer questions and resolve tenancy issues.
In the Lower Mainland call: 604-660-1020
In Victoria call: 250-387-1602
In Canada call toll free: 1-800-665-8779
When you call the Residential Tenancy Branch (RTB), you can request support in more than 200 languages, including:
For questions regarding residential tenancies, the legislation and the dispute resolution process, email:
Email responses can take up to 5 days. For immediate assistance call the RTB.
Applications and evidence cannot be submitted by email, they need to be submitted online, at the RTB or a Service BC office.
Lower Mainland:
Elsewhere in B.C.:
You can apply online or by submitting a paper application.
You need a basic BCeID account to access the Online Application for Dispute Resolution. Getting a basic BCeID account is a simple process and provides secure access to online government services.
You only need to provide your first and last name and an email address. You'll be able to choose a user ID and a password.
You can find your dispute access code in your Notice of Dispute Resolution Hearing Package.
Recover my dispute access code
You should only ask the police to help in certain situations. If you have an emergency, dial 911.
Learn when it's appropriate to involve the police in tenancy situations: