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Tenancy information sheets and resources

Last updated on April 8, 2024

Tenants and landlords should have access to the information they need to support a tenancy. This page includes important summaries of helpful tenancy information.

On this page: 

During a tenancy information sheets 

Dispute resolution information sheets 

Tenancy information for newcomers

Kelowna Community Resources, in partnership with the Residential Tenancy Branch, has developed an e-learning module to provide tenancy information for newcomers to British Columbia. Tenants can sign up for the module to watch videos on important tenancy topics. 

Resources for tenants 

Active Manufactured Home Owners Society (BCMHO.ca)

  • Active Manufactured Home Owners Society (BCMHO.ca) is a province-wide association that actively promotes and supports an ongoing working relationship and partnership between Federal, Provincial and Local Government agencies, homeowner/tenants and the landowners/landlords of British Columbia's Manufactured Home Parks

Canadian Mortgage and Housing Corporation (CHMC)

  • Canada Mortgage and Housing Corporation sets out several things to consider when looking to rent

Community Legal Assistance Society (CLAS)

  • CLAS provides legal assistance and advances the law to address the critical needs of those who are disadvantaged or face discrimination

Immigration Public Legal Education and Information Consortium 

  • Free legal information, education and resources for newcomers to Canada and the people working for them

Immigrant Services Society of British Columbia

  • Immigrant Services Society of British Columbia provides a variety of support services for immigrants and refugees to help them get settled, find careers and learn all they need to know about starting their new lives in Canada

Land Title and Survey Authority of British Columbia

  • The Land Title and Survey Authority of British Columbia is a publicly accountable, statutory corporation with a unique governance structure responsible for administering the land title and survey systems in BC

Office of the Information and Privacy Commissioner - Privacy Guidelines for Landlords and Tenants

  • The Office of the Information and Privacy Commissioner provides independent oversight and enforcement of B.C.'s access and privacy laws. These guidelines are intended to assist landlords and property managers in discharging their duties under the Residential Tenancy Act in a manner that respects the privacy of tenants and promotes transparency in the operation of landlord and tenant relationships

Ready to Rent - Education for Renters 

  • Ready to Rent BC opens doors to housing through education. Their purpose is to provide education and support to tenants and landlords with the goal of healthy tenancies

TRAC (Tenant Resource & Advisory Centre)

  • TRAC promotes the legal protection of residential tenants across British Columbia by providing information, education, support and research on residential tenancy matters

Resources for landlords 

BC Financial Services Authority (BCFSA) 

  • The BC Financial Services Authority (BCFSA) now has regulatory authority over real estate services

Canadian Mortgage and Housing Corporation (CMHC)

  • Canada Mortgage and Housing Corporation sets out some of the key business and legal aspects of being a landlord or a property manager

Condominium Home Owner's Association (CHOA)

  • CHOA is a consumer based non-profit association that promotes the understanding of strata property living and the interests of strata property owners

LandlordBC

  • LandlordBC is BC’s top resource for owners and managers of rental housing, and the largest professional rental housing industry association in the province

Manufactured Home Park Owners Alliance of British Columbia (MHPOABC)

  • The Manufactured Home Park Owners' Alliance of British Columbia is a registered non-profit society that represents over 360 Manufactured Home Community Owner members throughout British Columbia. They are supported by industry partners in working to make manufactured home living a very positive and attractive and affordable lifestyle choice

Office of the Information and Privacy Commissioner - Privacy Guidelines for Landlords and Tenants

  • The Office of the Information and Privacy Commissioner provides independent oversight and enforcement of B.C.'s access and privacy laws. These guidelines are intended to assist landlords and property managers in discharging their duties under the Residential Tenancy Act in a manner that respects the privacy of tenants and promotes transparency in the operation of landlord and tenant relationships

Pest World - National Pest Management Association (NPMA)

  • PestWorld.org is the official website of the National Pest Management Association (NPMA), a non-profit organization committed to the protection of public health, food and property. This site serves as a comprehensive resource for consumers, media, educators and pest control professionals. From common household pests to do-it-yourself pest control tips, PestWorld.org provides timely information and tools to better serve our visitors' pest management needs

Professional Association of Managing Agents (PAMA)

  • The Professional Association of Managing Agents promotes pro­fessional and ethical residential property man­agement. Members recognize responsibilities to their investors, clients and to the commu­nity in general, when performing their duties in the management of residential rental properties, strata titled prop­erties and any other properties under their jurisdiction

Real Estate Council of BC (RECBC)

  • The Real Estate Council of British Columbia regulates real estate in the public interest. They license the more than 22,000 individuals and brokerages engaged in real estate sales, rental property and strata management, they enforce standards of conduct, they investigate complaints from the public against licensees, and they impose disciplinary sanctions under the Real Estate Services Act

Vancouver Island Strata Owners Association (VISOA)

  • The Vancouver Island Strata Owners Association (VISOA) provides services to all stratas (apartments, condominiums, townhomes, bare land stratas) in British Columbia. It is an independent, non-profit organization that was formed in 1973 and is supported solely by membership fees

West Kootenay Landlords Society (WKLS)

  • The West Kootenay Landlords Society serves, educates, and represents residential landlords in the southeast area of BC.  WKLS holds monthly meetings, offers educational opportunities and generally helps smaller, non-corporate landlords in the business of providing rental housing in diverse communities

I need help

Tenants and landlords can also pick up forms or apply for dispute resolution at Service BC locations.