Children and Youth with Support Needs - Past Engagements

In 2019, MCFD contracted two research firms to identify opportunities to improve access, quality and coordination of CYSN services and programs:

  • Reciprocal Consulting led the user-experience research with Indigenous families, focusing on their experiences and journeys as they sought and moved through MCFD’s system of supports and services.
  • KPMG conducted user-experience research with families, including but not limited to Indigenous families and communities, and gathered information to help the ministry better understand the current state of CYSN services.

The summary of findings is available below.

The ministry also engaged with a number of partners on a draft version of the proposed CYSN Service Framework in Fall 2019. These engagement sessions further informed the development of this approach.