Hospitality Services

The Community Care and Assisted Living Act and the Assisted Living Regulation set out operators’ responsibilities to promote and protect residents’ health and safety in assisted living residences.

Hospitality services are provided to residents in ways that:

  • Promote a resident’s independence, health and personal safety; and
  • Are responsive to the resident’s needs, capabilities and preferences

Hospitality Services include:

  • Planning and providing meals and snacks that meet residents’ needs, are consistent with Canada’s Food Guide and take into account the nutritional needs and religious, cultural and personal preferences of residents. 
  • Providing housekeeping services that promote a safe, clean and sanitary environment and prevent disease
  • Providing laundry services that promote a safe, clean and sanitary environment and prevent disease
  • Planning and providing a variety of social and recreational opportunities in consideration of the residents’ needs and capabilities and that promote residents’ independence and well-being. A monthly calendar of social and recreational activities should be posted for all residents to see
  • Providing a 24 hour personal emergency response system that enables residents to call for help during a personal emergency, such as pendant or wrist call button for each resident at risk