Assisted Living Registry

The assisted living registry issues registrations to residences and regulates operators who provide hospitality services and assisted living services to more than two people.

Who We Are

Under the Community Care and Assisted Living Act (the Act), the assisted living registrar is appointed to protect and promote the health and safety of residents in assisted living. The assisted living registry, made up of investigators and program staff, supports the registrar in meeting this mandate.

What We Do

Assisted living staff:

  • Assess applications
  • Answer questions, provide information and education
  • Monitor operators for compliance with the Act and the Assisted Living Regulation
  • Investigate complaints related to the health or safety of a resident
  • Investigate whether an unregistered assisted living residence is being operated
  • Publish information about assisted living residences including:
    • Those that are registered
    • Those that are operating unlawfully
    • Information about *substantiated complaints; and
    • Inspection or investigation findings

* Substantiated complaint means an allegation that has been investigated by the Assisted Living Registry and has been determined to be true. This means the residence is non-compliant with the CCALA or the regulation.

How We Work

The following principles guide the registrar`s and registry staff’s conduct and operations:

  • Protect and promote the health, safety and well-being of residents
  • Investigate complaints using an incremental, remedial approach; and
  • Ensure fairness, transparency, accountability and administrative fairness in its administrative practices

Administrative fairness refers to the principle that those affected by a decision should be informed and consulted in a meaningful way and have their point of view listened to and considered.