Content design and strategy
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People using government services do not usually have the choice of going somewhere else. Good content design focuses on helping people find and use the information and services they need.
Inventory and audit
Reduce clutter and improve the usability of content by finding out how much of what you have.
Audience needs
Learn who is using your content and why. This will help you plan how to meet people's needs.
Governance and life cycles
Plan how you'll create, publish and maintain accessible, secure and useful content.
Subject matter experts
Work with subject matter experts to deliver a clear message that meets the audience’s needs.
Information architecture
Plan how to organize, structure and label content to help people find information and complete tasks.
SEO: design for search engines
Help search engines categorize your content so people end up on the right page faster.
