People using government services do not usually have the choice of going somewhere else. Good content design focuses on helping people find and use the information and services they need.
Plan how web content will be created and managed.
Reduce clutter and improve the usability of content by finding out how much of what you have.
Learn who is using your content and why, this will help you plan how to meet people's needs.
Plan how you'll create, publish and maintain accessible, secure and useful content.
Work with subject matter experts to deliver a clear message that meets the audience’s needs.
Plan how to organize, structure and label content to help people find information and complete tasks.
Help search engines categorize your content so people end up on the right page faster.