MyEducation BC materials for district and technical staff

Last updated on July 7, 2026

Each school district in B.C. has a designated representative on the Service Management Council (SMC). These representatives play a key role in guiding the strategic direction and development of MyEducation BC (MyEd BC) through collaborative governance. In addition, each district assigns a Level 1 (L1) support staff member who serves as the primary contact for MyEd BC related support. L1 staff help school and district users with access management, training coordination, and troubleshooting.

Submitting a change request for MyEducation BC

Change requests are submitted through a change request form completed by an SMC representative or L1 support staff member. Change request forms must be approved by the district's or independent school authority's SMC representative. Be sure to include clear context, relevant details, and screenshots to support your request.

Change request process for MyEducation BC and education insights (PDF,1.1MB)

Once finalized, the form should be emailed to the ministry through the myedbc@gov.bc.ca inbox

Requesting technical support

B.C. public school districts and the Yukon

Support for district and technical staff can be requested through the Helpdesk Expert Automation Tool (HEAT). If you are your district’s SMC representative or L1 support staff and need support, please submit a HEAT ticket. This allows the MyEd BC service desk to track and resolve the issue efficiently.

You can submit your ticket by visiting the HEAT portal.

B.C. independent and independent First Nation schools

B.C. independent and independent First Nation schools using MyEd BC are supported by BC Support Online, which offers a HelpDesk service.

Training and support resources

MyEducation BC info site

The MyEducationBC.Info site provides training resources tailored to various roles in the education system, including teachers, inclusive education staff, and teacher-counsellors. These resources are regularly updated to reflect new features and enhancements in MyEd BC, helping educators stay informed and confident in using the system.

If you are your district’s SMC representative or L1 support staff, please share the relevant resources with staff in your district to help ensure everyone is informed and supported.

MyEducation BC standards manual

The MyEducation BC standards manual is designed to protect student information and ensure consistent data practices across the province. It aligns with ministry policy and legislation and supports school districts and independent schools in managing student records effectively. The manual outlines standards and procedures for student data management and highlights areas where districts must make local decisions to meet their specific operational needs.

L1 information learning station

The L1 information learning station inside MyEd BC is a dedicated hub for additional resources that's available to district SMC representatives and L1 support staff. This includes training documents, meeting minutes and recordings, outage updates, contact lists, and other important information to support their roles.

B.C. independent and independent First Nation schools

Independent and independent First Nation schools in B.C. that use MyEd BC are supported through BC Support Online. This platform offers a variety of tools, including step-by-step guides, training videos, live sessions, and one-on-one support to help schools make the most of MyEd BC.

Communications resources

Bulletins

As an SMC representative or L1 support staff member, you will receive a bulletin whenever a new feature is released in MyEd BC. These bulletins provide important updates to help you stay informed and support your district effectively. If you are not receiving these communications, please contact myedbc@bc.gov.ca to be added to the distribution list.

To ensure everyone benefits from the latest updates, please share relevant bulletins with your school community, such as teachers, teacher-counsellors, principals, vice-principals, and district staff.

Weekly L1 calls

Every Tuesday morning, Fujitsu and the ministry liaison host a digital call for L1 support staff members. These sessions provide timely updates, reminders, and opportunities to ask questions.

Service Management Council meetings

The full Service Management Council meets three times per year to review updates and share information across the sector. The SMC executive and subcommittees meet on a frequent cadence as outlined by each group's terms of reference.

Meeting minutes and presentation materials are available on the MyEducation BC communications page available inside MyEd BC.

Contact information

For general questions about MyEducation BC, you can contact the team by email.

email
myedbc@gov.bc.ca

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The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.