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Technical Assistance

Last updated on July 8, 2024

This page provides technical troubleshooting help with the application process and updating your resume profile.

On this page

External applicants (non-B.C. government employees)

How to apply for BC Public Service jobs

Visit the How to Apply section of MyHr for more information on how to format your resume for our job openings.

Resetting your password

  • Use the forgot my password feature on the login page to reset your password
  • Enter your email address
  • You will be sent a link that allows you to reset your password and access your profile

Tip: check your Junk mail folder if you cannot find the password reset email in your inbox

Troubleshooting validation errors

Use Microsoft Edge and clear your cache to see if it resolves the issue:

  • Hold the [Ctrl], [Shift] and [Del] keys together.
  • A Pop-up window opens. Select "Delete browser history".
  • Remove all checks except the selection "Cookies and other site data and Cached images and files".
  • Click on the Button "Clear now" to empty the browser cache.
  • Reload the page. 

Note: Please ensure you complete all fields with the red asterisk symbol.

If you are still getting an error message, please email BCPSA.Hiring.Centre@gov.bc.ca and provide the following information:

  1. The pathway you are using to access job postings
  2. Indicate whether you have cleared your internet browser cache
  3. The internet browser you are using
  4. Include a screenshot of the error message.

Trouble accessing or completing the online assessment for a competition

Please review the instructional email again as it provides instructions on how to access the assessment and includes a contact for technical issues.

Updating your application After submitting it

Email BCPSA.Hiring.Centre@gov.bc.ca with your updated questionnaire responses, cover letter and/or resume (in MS Word or PDF format) and it will be forwarded to the hiring manager on your behalf.

Please indicate the requisition number in the subject line of the email and title your document(s) using your last name. You will be sent an email confirming the receipt of your documents.

How your resume profile changes when you are no longer a BC Public Service Employee

When your employment ends, your resume profile changes from an internal resume profile to an external resume profile and uses the secondary email address listed in your PeopleSoft profile.

You will then be able to access your account by logging in with the personal email address you provided. Please reset your password by clicking on Forgot your password.

Re-adding your application to a competition

Follow these instructions to re-submit before 11 pm on the stated closing date.

  • Navigate to Current BC Government Job Postings page on MyHR
  • Login using your username and password.
  • Select “Career Center” on left side.
  • Select “Resume Submission History”.
  • Click the "More Options” icon in the actions column
  • Click on: “Re-submit your original application”.

Note: The Recruitment System will only submit what was originally submitted when you first applied. 

BC Public Service employees

Accessing internal postings without an active IDIR

There are several situations in which you may be eligible to apply to BC Public Service internal job postings but cannot view and apply for these postings in the Recruitment Management System, such as:

  • Auxiliary employees on layoff with recall rights
  • Employees on leave (e.g., maternity leave, long term disability, deferred salary leave, etc.)
  • Former employees (e.g. interns) who have in-service status under collective agreement provisions for a specified time
  • Eligible employees who work for an Agency, Board or Commission that does not use IDIR authentication (e.g., Liquor Distribution Branch employees)

For employees in the categories above, learn how to apply without an active IDIR.

Troubleshooting sign-in issues 

This should log you in automatically; if it prompts you to enter in your log in information on another page, click on the “Single Sign-On Login” button

If you are receiving an error message, please ensure that you are using the Microsoft Edge browser, and that the cache has been cleared from the browser prior to logging in to the job postings with the instructions above. If you are still having sign-in issues, please email BCPSA.Hiring.Centre@gov.bc.ca

Addressing error code: sp_service_provider_sso_saml_code_A0003

This error message means you do not have an internal profile set up. Email: BCPSA.Hiring.Centre@gov.bc.ca  for further assistance. 

Accessing job postings from home

To access your internal profile, search, and apply for internal job opportunities, visit the Current BC Government Job Postings page and click the BC Public Service employees button. This should open a page to sign in using your IDIR credentials.

Accessing job postings as an employee while on leave

For employees without access to their IDIR (mat leave, aux on layoff etc), your resume profile will change from an internal resume profile to an external resume profile. To have your personal email address listed in the recruitment system after your term has ended, enter your personal email address in PeopleSoft under the secondary email address section prior to the end date of your term. Your email address will then automatically update on the Recruitment Management system within 24 to 48 hours.

For more information regarding BC Public Service employees without an active IDIR viewing internal job postings: learn how to apply without an active IDIR (PDF, 245.3KB).

How to update greyed-out personal information 

Update your information in PeopleSoft first. Your information will automatically update in the Recruitment Management System within 24 to 48 hours.

To update your address in PeopleSoft:

  • Visit Time and Pay 
  • Click on the “Self Service” tab
  • Click on the “Employee Self Service and Managers Dashboard"  
  • Click on “Personal Details” icon
  • Click on your existing address; make updates and click “save”

If you are still experiencing issues, please email BCPSA.Hiring.Centre@gov.bc.ca

Re-adding your application to a competition

Follow these instructions to re-submit before 11pm on the stated closing date.

  • Navigate to Current BC Government Job Postings page on Careers & MyHR
  • Login using your IDIR credentials
  • Select “Career Center” on left side
  • Select “Resume Submission History”
  • Click the "More Options” icon in the actions column
  • Click on: “Re-submit your original application”.

 Note: You cannot edit your application when you add your application back to a competition.

Unlocking your account

Email BCPSA.Hiring.Centre@gov.bc.ca if you are getting a “your account is locked” error message when trying to log in.

Further assistance

Email BCPSA.Hiring.Centre@gov.bc.ca before  11:00 pm Pacific Time on the stated closing day on the posting, and we will respond as soon as possible.