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Contact information

Last updated on June 26, 2024

The oil and natural gas industry life cycle involves many parts. If you need assistance, the information below can help you find the right contact. 

The Ministry of Finance

The Ministry of Finance is responsible for calculating and collecting royalties, freehold production tax, and British Columbia Energy Regulator production levies when oil and natural gas resources are produced in B.C. 

Contact the Ministry of Finance or your royalty analyst for questions about:

  • Invoicing
  • Account balances
  • Payments
  • Audits

Toll Free: 1-800-667-1182

Email: Oil&GasRoyaltyQuestions@gov.bc.ca 

For questions about natural gas allowances, contact the appropriate email below:

eTaxBC

eTaxBC is an online system for businesses to access invoices and accounts, make payments and communicate with the Ministry of Finance. 

For questions about eTaxBC, read the eTaxBC Help Guide, or contact:

Toll Free: 1-877-388-4440

Email: CTBTaxQuestions@gov.bc.ca

Petrinex

Petrinex is a database that allows you to share and retrieve royalty-related information with the British Columbia Energy Regulator and the Ministry of Finance. 

Contact the Petrinex Business Desk for questions about Petrinex. 

The Ministry of Energy, Mines and Low Carbon Innovation

The Ministry of Energy, Mines and Low Carbon Innovation is responsible for the petroleum and natural gas tenure and the royalty programs. 

Contact the Ministry of Energy, Mines and Low Carbon Innovation for questions about:

  • How to enter actual natural gas sales, cost of service information and other questions about Natural Gas Pricing System
  • The natural gas reference price
  • Infrastructure royalty credit programs

Contact the appropriate group based on the topic of your question:

Pricing

Toll Free: 778-698-7100

Email: PData.PData@gov.bc.ca

Tenure

Phone: 250-952-0333

Email: PNGTitles@gov.bc.ca

Infrastructure 

Phone: 778-698-7100

Email: MNGDInfrastructure@gov.bc.ca

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More about the Ministry of Energy, Mines and Low Carbon Innovation

The Ministry of Energy, Mines and Low Carbon Innovation calculates gas reference prices that are used in the royalty calculations for each producer and production month, including producer prices and posted minimum prices.   

The ministry is also responsible for setting the select price that is used in the gas royalty rate and the threshold prices for third-tier and heavy oil royalty rates. 

The ministry includes policy makers that are responsible for the:

British Columbia Energy Regulator

The British Columbia Energy Regulator (BCER) regulates the crude oil, natural gas, and pipeline activities in the province. For more information about the BCER, see Process overview for royalty taxpayers and facility operators. 

Contact the BCER for questions about: 

  • BCER Systems
  • Reservoir engineering
  • Facilities engineering
  • Permit operations and administration
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More about the BCER

The BCER is also responsible for:

  • Changes to Unique Well Identifiers
  • Verification of information about raw gas gathering lines. See Producer cost of service (PCOS) natural gas allowance
  • Approval of concurrent production schemes and commingling of production from different zones in a well
  • Applications for commercial storage schemes

The BCER is partially funded by industry through the BCER production levy that the Ministry of Finance collects and disburses monthly. 

For more information, visit the BCER website.