Vendor Portal

Last updated on May 31, 2024

The BC Wildfire Service (BCWS) uses an online system called the Vendor Portal. This platform allows suppliers to manage their contracts, personnel, equipment, and groups independently. Additionally, suppliers can electronically submit daily time reports through this portal. Access to the Vendor Portal requires suppliers to log in using a BCeID, which is an electronic credential issued by the BC Government to companies. BCeID enables employees of private companies to conduct digital business with the Province of British Columbia.

Log in to Vendor Portal


Instructional Documents

Videos

BCeID Reference Manual

 

How to register for a Business BCeID:

  1. ​Check if you're already registered. Each business or organization can register only once.
  2. Look up your business or organization in the business directory. If it's there, get in touch with them. Make sure you're authorized to register the business. Only a principal or a person authorized by a principal can accept the Business Registration Agreement.
  3. Choose the type of business you have. There are six options.
  4. Decide if you want to switch your current Basic BCeID to a Business BCeID.
  5. Give BCeID Registration your details and contact information.
  6. Pick a user ID and password.
  7. Share your business information. You need to prove who your business is. How you do this depends on the type of business you're registering. Find out more about how to do this.
  8. Agree to the Terms of Use and Business Registration Agreement

Frequently Asked Questions

Vendor Portal 

 

What is Vendor Portal?

Vendor Portal is an online platform created by the BC Wildfire Service (BCWS) for suppliers to manage contracts, personnel, equipment, and groups. It also allows for the electronic submission of daily time reports.

 

Why do I have to sign up for the Vendor Portal?

BCWS relies heavily on its suppliers and wants them to have control over managing their resources. Signing up digitizes supplier interactions into a centralized portal, particularly for managing heavy equipment.

 

How do I gain access to Vendor Portal?

Once your company is registered with BC Wildfire Service and an agreement has been established, the BCWS procurement team will send you an invitation to the vendor portal application via email.

 

I just got an invite email to Vendor Portal, what’s next?

This email contains an invitation link to the Vendor Portal, which expires in 30 days. Make sure you have an active BCeID account to log in. For assistance, refer to the Training Video or page six of the Heavy Equipment Supplier guide. 

If 30 days have passed, contact BCWS.CWSContracts@gov.bc.ca to receive another invitation link. 

 

How do I report an error made on my profile?

Heavy equipment suppliers: If you spot an error in your Vendor Portal profile, please contact your local Fire Centre procurement team via email to request necessary modifications.

Personnel suppliers: If you spot an error in your Vendor Portal profile, please contact BCWS.CWSContracts@gov.bc.ca

 

How do I create an Electronic Daily Time Report (eDTR)?

To create an eDTR, log in to the Vendor Portal, go to 'Time Reports' from the dashboard, select 'My Time Reports,' then click 'New Time Report.' For guidance, refer to the Training Video or page 19 of the Heavy Equipment Supplier guide.

 

How do I contact the Vendor Portal support team?

The quickest way to reach the Vendor Portal Team is by emailing us directly at BCWS.ResourceManager@gov.bc.caQuestions regarding the management and approval of functions for personnel suppliers can be directed to BCWS.VendorPortal@gov.bc.ca

 

What are the different Manage Users roles available?

  • Admin: Can invite new users, manage users, and change roles for employees in the application.
  • Authorized Representative: Can authorize submitted time reports.
  • Viewer: Has read-only access to view service requests or daily time reports.
  • Personnel: Can enter daily time reports, submit them for authorization, and create equipment profiles.
 

Do I have to re-register my equipment every fiscal year?

Yes, re-registration of equipment is mandatory each fiscal year. The BCWS procurement team requires all contractors to submit a new Equipment Rental Sheet (FS101) and Equipment Rental Agreement annually to ensure compliance with BCWS standards for the upcoming year.

 

 BCeID

 

What is a BCeID?

A BCeID is like a digital ID card for a company. It lets employees from a private company in British Columbia do business online with the Province of British Columbia.

 

How do I register for Business BCeID if I have a BC Company?

To register a BC company, go to the BCeID registration website. You can find step-by-step instructions on how to do this here: How to Register for a Business BCeID as a BC Company.

 

How do I register for Business BCeID if I have an Out-of-Province Company?

If your company is from outside BC, you can also register on the BCeID registration website. Find step-by-step instructions here: How to Register for a Business BCeID as an Extra-Provincial Company.

 

My business or organization has many people. Do we all register?

No, each business only needs to register once. But you can create extra accounts for other people in your business who need to use online services.

 

How do I create a new business BCeID user account for my employees?

Log in with the main account used to register with BCeID or a Business Profile Manager user. Then, click "Manage Account" on the top right. Choose "Business BCeID Accounts" and click "Add New Account". You can find more details on page 19 of the BCeID Account and Profile Management Guide

 

How do I contact the BCeID Help Desk?

The BCeID Help Desk is open Monday to Friday, except for holidays, from 7:30 am to 5 pm Pacific Time / 8:30 am to 6 pm Mountain Standard Time.

  • Toll-free in Canada and the USA: 1-888-356-2741
  • Within the Lower Mainland or outside Canada and the USA: 604-660-2355
  • Contact us using our online form
 

Does my BCeID password expire?

Yes. It expires two years from the time it was created or last changed.

 

What do I do if I forget my user ID or password?

At the screen where you log in, click “Forgot your user ID or password?” You’ll be taken to a screen where you can reset your password or find your user ID.

 

What if I forget my password and the challenge answers?

Business users can contact their Business Profile Manager(s) or Business Account Manager(s). You can find their contact info in the BCeID Business Directory 

 

How is a business or organization’s identity verified?

During registration for a Business BCeID, you’ll be asked for certain information depending on the type of business and how or if it’s registered. The BCeID registration system will try to verify the business information automatically. Learn more about verifying a business.

 

What is the Business BCeID Account Management Guide?

The Business BCeID Account Management Guide explains how to use the account management tool for tasks like:

  • creating new accounts for your employees
  • assigning roles to accounts
  • activating subscriptions to online government services
  • updating business information
  • setting preferences for sharing contact information with other businesses
 

What is a Business Profile Manager (BPM)?

This person manages all aspects of the Business BCeID. They can add or remove users, update business info, activate subscriptions, and more. Usually, the person who registers for the Business BCeID is the BPM, but others can be assigned this role. Check the BCeID Account Management Guide for details.

 

What is a Business Accounts Manager (BAM)?

This role can do things like adding or removing users or resetting passwords. The Business Profile Manager assigns this role to one or more people. Check the BCeID Account Management Guide for details.

Contact your local fire centre

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Contact information

Questions?

Provincial contracts
CWSContracts@gov.bc.ca
Vendor Portal support
BCWS.ResourceManager@gov.bc.ca