Last updated on May 27, 2022

Medical claims are submitted for payment electronically through the Medical Services Plan (MSP) Teleplan system.

Teleplan Claims Submission and Processing

Teleplan is a telecommunications system which allows practitioners to securely submit claims and notes, retrieve remittance information, and check patient eligibility over an encrypted internet connection with MSP.  The system is built to industry standards for secure internet communications (like that used for online banking transactions). Teleplan receives and processes over 9 million claims monthly, valued at approximately $330 million. Approximately 98.8% of all claims are processed within 30 days, with the majority being paid within 14 days. Processing times depend on the timing of the submissions and the complexity of the claims. Payments are made at the middle and end of each month, either by electronic funds transfer or by cheque.

The benefits of using a web-based Teleplan connection include:

  • You can connect directly through a private Internet Service Provider (ISP) through dial-up or high-speed access (cable or ADSL).
  • Claims can be submitted electronically 24 hours a day, 7 days a week.
  • You have direct online access to additional information and services through the Internet technology, including:
    • enhanced patient eligibility check;
    • a comprehensive MSP web site with access to online forms, interactive billing tutorials, electronic versions of the MSC Payment Schedule and ICD9 coding manual, the MSC Financial Statement, Physicians' Newsletter and other publications; and
    • PharmaNet data.

Applying for Teleplan Service

Depending on your status with MSP, there is a choice of two forms to apply for Teleplan service:

Claims Processing System

Once medical claims have been submitted through the Teleplan system, they are processed sequentially through four major components where edits and rules are applied. Major aspects include accuracy of billing information, ensuring payments to providers are made mid- and end-of-month, and the application of payment schedule rules.

Teleplan Updates

Assignment of New Data Centre Numbers

Data Centre numbers for practitioner claims are currently defined throughout the MSP Claims system as an alphanumeric character field of five in length, beginning with T, M or V. No later than July 31, 2022, the format of Data Centre numbers will be expanded to include alphanumeric strings starting with other letters.

Learn more about the update here.

Service Location Codes (SLC)

Effective April 1, 2021, Service Location Code A for MSP practitioner claims was replaced with new codes. See here for more information. The Teleplan Specifications have been updated to reflect this change.

Transport Layer Security (TLS) Upgrade

The Teleplan system was updated to version 1.2 on November 19, 2020. Teleplan Users with older browser versions may be unable to connect to Teleplan as they are not compatible with the updated security requirements. No impact is expected for Teleplan Users using current browser versions. 

If you have questions regarding Teleplan IP addresses, protocols, TLS versions and deployment scheduling, please contact Teleplan Support.

Teleplan Connection Verification

The Teleplan system is regularly updated to align with current security standards. Teleplan Vendors should ensure that their users are using current browsers and the latest version of their software. Impacts to user connections due to updates are not expected, however, users may verify that their software can successfully connect to Teleplan at any time. 

The Teleplan Connection Verification webpage contains more details about recent changes as well as instructions for users to verify connectivity. Teleplan Users are asked to contact their Teleplan Vendors in case of any connectivity issues.