Return Mail Service
Once your document has been authenticated, it will be riveted with the certificate of authentication and mailed to you by regular Canada Post mail service (no tracking). Receipt of payment will be included. The OIC Administration Office is not responsible for any loss or damage.
If you require the document to be forwarded to a different address, you must provide this information in your cover letter when submitting the authentication request (see Submission instructions).
Rush mail and courier delivery options
Rush mail with tracking (such as Xpresspost) and courier delivery service options are available at your own expense. You are responsible for retaining your tracking information and tracking your package.
If you require a rush mail or courier delivery service, you must provide this information in your cover letter when submitting the authentication request (see Submission instructions). If an email address is not provided in your cover letter, your documents will be sent by regular mail.
The following options are available:
- Canada Post: pre-paid Priority Courier and Xpresspost envelopes with tracking numbers may be purchased at most Canada Post outlets. If you are using a pre-paid envelope, you must fill out the return mailing address, legibly and in full, when sending your document for authentication to the OIC Administration Office. Be sure to retain any tracking information prior to submitting the envelope.
- UPS, Fedex and Purolator: you may use a courier envelope with a pre-paid electronic waybill/shipping label generated from the courier company website or store.
The OIC Administration Office will arrange courier pickup only for electronic waybills/shipping labels. See the note below if you wish to use a handwritten courier waybill.
- Other courier companies: if you wish to use another courier service, you must provide either 1) the name of the courier company; or 2) the courier company waybill (if one is required by the company). Clients will be notified by email when the item will be ready for pickup.
You must arrange pickup by the courier company from the OIC Administration Office once you have been emailed the pickup date and details.
Note: re: handwritten courier waybills: the OIC Administration Office will not schedule courier pickup if the courier waybill is handwritten. If you wish to use a handwritten courier waybill, you must provide your email address in your cover letter. When the authenticated document is ready, you will be notified by email to arrange pickup by the courier company (you must provide the company with the pickup date and details).